Australia’s Only Medical and Personal Alarms with 24/7 Nurse Monitoring

Safety, Medical & Health Monitoring

Whether at home or on the go, our alarms connect you to experienced nurses who can assess, reassure, or respond — any time, day or night.

View Personal Alarms

Real People. Real Stories. Real Peace of Mind.

Find out how INS LifeGuard’s Personal Alarms make a life-changing difference.

Thank You Lisa

Thanks for the care

There is always somebody at the end of that button

An older woman wearing glasses is holding a cane.

An elderly woman wearing glasses and a scarf is smiling.

More Client Feedback

I wanted to express my heartfelt thanks to Bev and Taliah for their wonderful service and quick action the other night when my wife needed an ambulance. I was truly impressed with the level of care and professionalism they provided.

— Tony K.

My daughter and I want to extend our sincere thanks to Belinda and Tim for their help overnight. The continuous callbacks to check on me were so comforting. They were both wonderful, and I am deeply grateful for their kindness.

— Beryl G.

I want to thank everyone at INS for their assistance when my blood pressure dropped to 70 and I eventually needed several blood transfusions in the hospital. I'm not sure what would have happened if I hadn’t been wearing my pendant. I’m incredibly grateful for the service.

— Mr. B.

I would like to thank and praise Rosie who looked after 2 calls for ambulances on Tuesday evening with me. Rosie definitely went above and beyond with her help, not only for the two residents but for me, who has no medical background!

— Angela, Village Manager

I recently had a friend who was assisted by INS LifeGuard, and I just wanted to express my appreciation for the service they provided. The questions they asked were spot-on, and the kindness they showed was both relevant and reassuring.

— Marilyn

I wanted to thank Kristie for her assistance this morning when I required an ambulance. They arrived promptly, and after experiencing a bout of vertigo, I’m already home and feeling much better. I’m very thankful for the care I received.

— Noeline E

I want to thank John for his quick action in calling 000 when my grandson was in shock after losing his grandfather. I’m truly grateful for his patience and understanding during such a difficult time.

— Mrs. Lynette P

I want to express my heartfelt thanks to Ben W for the help he provided in June when my husband was unwell. I’m happy to share that my husband is now home and recovering well.

— Ms. Laurie M

I am very grateful to Abbey for the help she provided when I had a fall in June. Her support was truly appreciated.

— Elizabeth M

I want to say a BIG THANK YOU to Robyn for saving my life recently when I had a stroke.

— Mrs. Pamela B

I want to express my gratitude to INS for their speedy response and for the help of their nurse, who was most caring and arranged for an ambulance to convey me to the hospital, where I received the appropriate attention.

— Mr. Tom W

I called to thank Rosie and the staff for calling an ambulance for my neighbor, Sally, when she fell. She is currently in the hospital and, unfortunately, broke her arm.

— Maree

I want to thank the INS nurses for their quick action in getting me an ambulance in April. I underwent major surgery and spent three weeks in the hospital.

— Mr. David G

I want to express my deepest gratitude to Nurse Belinda, who was there for me when I urgently needed an ambulance. Having this system in my home feels like having another person living with me—I no longer feel alone.

— Mrs. Morton

I want to express my heartfelt thanks to Robyn for the assistance she provided me the night before last when I needed the ambulance. I was extremely impressed with the nurse, the INS service, and the quick response time of the ambulance.

– Yvonne L.

I called to personally thank Roz for her help when I needed an ambulance. Your support was invaluable, and I’m truly grateful.

— Mrs. Jeannie A.

I want to extend my heartfelt thanks to Tim for assisting me recently with my faulty smoke detector. Your help was much appreciated.

— Mrs. Cook

I want to express my deep gratitude for all the support given to my mother over the last two years. A special thank you to Shay for being there during a very distressing time—it meant the world to me.

— Wonita

A big thank you to Ben W for your assistance the other morning. I truly appreciated how you kept me updated on what was happening during the three hours I was on the floor. Your support made a challenging time much easier.

– Bill H

I wanted to extend my heartfelt thanks to Kristie and Shay for their promptness and care yesterday. Your quick response and attention to detail made all the difference. Thank you so much!

– Mr. S and Mrs. P

I want to thank John for helping me with my alarm last week when I was short of breath. I was transported to the hospital, where it was determined I had blood clots in my lungs. I feel very lucky to be alive, and I’m deeply thankful to all the INS staff who assisted me.

– Mrs. Long

I want to express my deep gratitude to Ceara for calling the ambulance for my wife. Your quick thinking and excellent service made all the difference, and I cannot thank you enough.

— Allan T

I would like to sincerely thank you for your service. It has saved my mother several times after falls at home while she was alone. Knowing that she had help if she needed it gave us great peace of mind.

Hi Kimberley, I just want to say how much I appreciate your professionalism, care, and kindness since our first communication yesterday. You've been an absolute blessing, and I’m so thankful for how attentive and helpful you’ve been. I’m really looking forward to getting this installed for Dad.

— Natalie S.

Huge thank you to Roz. I didn’t think I needed the alarm, but after using it twice now for falls, I’m very grateful.

— Robert M.

Thank you so much, INS, for helping my husband last week when he was suffering from bad neuralgia. Your support meant the world to us, and we are very grateful.

— Mrs. Leonie R.

Thanks to the INS staff for all the wonderful and caring work over the years since I have been in the village.

— Jillian

I just wanted to take a moment to thank INS for all the assistance they've provided me over the years. Your help has been truly appreciated.

— Judith B., Campbelltown

I recently spoke with Ben M and was incredibly impressed by his politeness and knowledge about the equipment. I want to wish everyone at your company happiness and love during Christmas and the New Year. You are all lifesavers!

— Mr. Hanna

I want to express my extreme happiness with INS and how they collaborated with emergency services to ensure a quick and pleasant outcome when I needed an ambulance on Saturday. I’m especially grateful to Ben W. for his care and efficiency—he’s wonderful!

— Mrs. Barbara H.

I want to express my appreciation for the consistent and caring support I received from INS. Beverley and Shay responded promptly to my specific actions on file and even checked in with me to ensure I was okay. Thank you both for your dedication!

— Vanessa R.

I would like to express my appreciation of the service supplied by INS.The questions they asked and the kindness they expressed were very relevant and assuring.

— Marilyn

I want to thank Lisa for her assistance while I was shivering on the floor waiting for the ambulance. She kept me sane while I was waiting.

— Mrs. Connie H.

Sandra and I wanted to express our appreciation for the great service and efforts from George when Sandra was unwell recently. Great job, George!

— Bruce

Thank you for always being there and the friendly service you have always given [Mum]!

— Gwen R

Thank you for the INS LifeGuard for my husband to use when I had to go out for an appointment sometimes, knowing he would be able to use the pendant if needed.

— Carole H

I want to extend my deepest gratitude to Julie for the wonderful job she did when we had to call an ambulance for my husband last month.

— Mrs. Fox

I wanted to thank Karen for the assistance she provided with my father overnight.

— Sam

Thank you, INS, for taking such good care of my dad during his time of distress when he was struggling to breathe and feeling scared. Your help meant the world to us.

— Charles’ Daughter

Awesome, thanks for your great customer service, Ash! You really helped me out with a resident’s device, and I appreciate it.

— Robyn

I want to thank Kristie, Ben W, and Shay at INS for the thoughtful way they handled the alarm when my Mum needed help the other night. Your care and communication meant so much to us.

— A Client's Daughter

I’d like to extend my gratitude to Ceara and Shay for the care they showed my mother last week after her fall. Their assistance meant the world to us.

— Mrs. Kathleen’s daughter

During a recent medical emergency, my husband and I were immensely reassured by the prompt and professional response from INS LifeGuard Service. Robyn, a team member at INS, provided calm and effective support, quickly notifying the ambulance team and offering assistance over the phone. The swift arrival of the Village Manager further strengthened our confidence in the emergency care system. Now that my husband is recovering, we remain deeply appreciative of the compassionate and efficient service. We are so grateful for the reliable and comprehensive support provided by INS.

— Mr. and Mrs. Davis

Your phone and wrist button made me feel safe and secure in my home when through illness I felt vulnerable. The fact that I knew that I only had to press a button to have someone on the other end talk to me and arrange an ambulance allowed me to stay independent for as long as possible.

— Barbara

During a recent medical emergency, my husband and I were immensely reassured by the prompt and professional response from INS LifeGuard Service. Robyn, a team member at INS, provided calm and effective support, quickly notifying the ambulance team and offering assistance over the phone. The swift arrival of the Village Manager further strengthened our confidence in the emergency care system. Now that my husband is recovering, we remain deeply appreciative of the compassionate and efficient service. We are so grateful for the reliable and comprehensive support provided by INS.

— Mr. and Mrs. Davis

Firstly, I would like to thank you for the consistent high-quality service you have provided to The Willows Residents during 2023. Your team responds with efficiency and kindness at all times and we value the attention and care given through all the calls we have made to you. THANK YOU!!!

Just wanted to say a huge THANK YOU for all your time and patience on the phone today Nicole. As a virgin INS user, I emailed you. You called me right away and were so patient and took the time to learn a little of what our village required from this system. You then patiently explained the functions of the portal, paying attention to the functions which [our village] would find helpful.

I just wish to say thank you to the INS staff member who assisted us, Alison. She was very calm and caring and made the effort to check in on the situation over the several hours the call was active. She helped alleviate some of my distress, and I hope that you can note this on her file or at least pass on my thanks to her once more.

— Retirement Village

I recently spoke with our resident, and she couldn’t praise you enough for the amazing care, compassion, and professionalism you provided her. I also want to extend my personal thanks for your help and the service you offer. I’m on the phone with your team many times a week, and I can add my compliments to this one.

— Village Staff Member

Thank you so much, INS, for all your assistance! I am Mrs. B’s daughter, and I wanted to express how grateful I am for everything. I believe in giving credit where it’s due, and everyone at INS was so helpful in swapping over and setting up my mother’s new alarm device. Your support has been invaluable.

— Margaret

I wanted to take a moment to express my deep gratitude for the exceptional service my wife and I received. Both of us had contracted Covid, and when my wife needed to be transported to the hospital, everything went off without a hitch—like a Swiss watch. I’m particularly thankful to John, who handled our alarm call with such professionalism. Thank you to everyone involved in providing us with such excellent care.

— Arthur T

On behalf of our independent living village I must pass on our sincere thanks as your team have been really impressive lately with responding to emergencies, especially regarding one of dear residents who required an ambulance yesterday whilst having lunch in our clubroom...response time was fantastic…..well done!

I want to thank two of your staff members who I spoke to recently. They were both so kind and understanding during what was an incredibly difficult time for us. Staff who are so caring, especially during such tough times, are truly a credit to any organisation. Thank you so much.

— Debra N.

I’m the manager of one of our new village sites, and I wanted to share some positive feedback with INS. The residents have been very complimentary of our team, especially the nurses who respond to the emergency alarms. They were lovely, and it’s clear we’re doing a great job. Well done, everyone!

Your phone and wrist button made me feel safe and secure in my home when through illness I felt vulnerable. The fact that I knew that I only had to press a button to have someone on the other end talk to me and arrange an ambulance allowed me to stay independent for as long as possible.

— Barbara

I want to extend my gratitude for your continued excellent service. My daughter shared that the old unit worked perfectly on Monday, helping secure an ambulance for Mum. The person from INS who assisted us was extremely calm and helpful. I thought you might appreciate this positive feedback.

How It Works?

Step 1

Press the Button to Trigger an Alarm

Press the button on your personal alarm, smartphone, or smartwatch to instantly alert our 24/7 Emergency Response Centre, the only service staffed by nurses and other qualified healthcare professionals.

Selected devices also offer automatic alerts for falls, crashes, or unusual vital signs.

Step 2

Communicate with our INS Nurse

Our 24/7 Emergency Response Centre is staffed by registered and enrolled nurses, along with other qualified healthcare professionals. They have access to your personal details and medical history, and will speak directly with you through your device to assess the situation and provide appropriate support.

Step 3

24/7 Assistance Provided

The nurse will assess the situation and provide whatever help is needed from reassurance to arranging additional support. This may include contacting your emergency contacts (such as a family member, neighbour, or friend), or dispatching emergency services.

Step 4

Dispatch Help if Necessary

If the nurse is unable to make voice contact, an ambulance will be dispatched to your location. No matter what the situation, rest assured help is on the way.

Additional Safety & Support Features:

24/7 Medical & Emotional Support – We care for both your mental and physical well-being.
TeleHealth -Vital signs can be recorded and monitored by family members or carers, or by our nurses through our professional Telehealth services.
Welfare Checks – Peace of mind with post-hospital and regular welfare checks
Vitals Monitoring via App & Watch - Optional health tracking with supported smartwatches.
Free iOS/Android Carer App - INS LifeGuardian Connect® allows family and carers to receive alerts for alarms and critical events.
Client Portal – Update client and family information remotely.
Managers Portal – Access reports, manage services, and send alerts for independent living providers.

Contact INS LifeGuard

Our team can help you compare features to find the correct device for your needs.

Call 1800 636 226

Email INS

Who We Help

Seniors
Live confidently at home or on the go.
INS LifeGuard personal alarms support older Australians with 24/7 nurse-monitored emergency help — fostering independence, safety, and dignity.
Learn More
Carers
Support when you can’t be there.
Whether it’s fall prevention, medication reminders, or peace of mind, our alarms give carers confidence that help is always available.
Read More
NDIS Participants
Safety and independence for people living with disability.
As a registered NDIS provider, we support participants with mobile and in-home alarms aligned with AT goals, from safety to health monitoring.
Read More
DVA Clients
24/7 nurse-monitored alarms for veterans.
Eligible DVA card holders can access our in-home and mobile alarms under the RAP program — backed by qualified nurses and medical responders.
Learn More
Lone Workers
Feel safe on every shift.
INS LifeGuard mobile alarms are GPS-enabled and nurse-monitored, ideal for remote or solo workers in need of discreet emergency response.
Find Out More
Retirement Villages
Enhance resident care and peace of mind.
We provide future-proofed monitoring systems and support services tailored to independent living and community care environments.
Find Out More
Aged Care Facilities
Reliable infrastructure for onsite safety.
INS LifeGuard hosts and manages emergency response platforms for aged care, enabling your nursing staff to monitor residents efficiently.
Read More
Providers
Smart support for healthcare professionals.
Allied health teams and NDIS providers trust our alarms to keep clients safe and connected — whether living with dementia, epilepsy, or disability.
Read More
Call Centres
Custom inbound and after-hours solutions.
Our 24/7 response centre can answer your calls in your company’s name, manage overflow, or provide full after-hours emergency call handling.
Learn More

Seniors

Live confidently at home or on the go.

INS LifeGuard personal alarms support older Australians with 24/7 nurse-monitored emergency help — fostering independence, safety, and dignity.

Learn More

Carers

Support when you can’t be there.

Whether it’s fall prevention, medication reminders, or peace of mind, our alarms give carers confidence that help is always available.

Find Out More

NDIS Participants

Safety and independence for people living with disability.

As a registered NDIS provider, we support participants with mobile and in-home alarms aligned with AT goals, from safety to health monitoring.

DVA Clients

24/7 nurse-monitored alarms for veterans.

Eligible DVA card holders can access our in-home and mobile alarms under the RAP program — backed by qualified nurses and medical responders.

Learn More

Lone Workers

Feel safe on every shift.

INS LifeGuard mobile alarms are GPS-enabled and nurse-monitored, ideal for remote or solo workers in need of discreet emergency response.

Find Out More

Retirement Villages

Enhance resident care and peace of mind.

We provide future-proofed monitoring systems and support services tailored to independent living and community care environments.

Find Out More

Aged Care Facilities

Reliable infrastructure for onsite safety.

INS LifeGuard hosts and manages emergency response platforms for aged care, enabling your nursing staff to monitor residents efficiently.

Providers

Smart support for healthcare professionals.

Allied health teams and NDIS providers trust our alarms to keep clients safe and connected — whether living with dementia, epilepsy, or disability.

Find Out More

Call Centres

Custom inbound and after-hours solutions.

Our 24/7 response centre can answer your calls in your company’s name, manage overflow, or provide full after-hours emergency call handling.

Learn More

Want to learn more about our personal alarm devices and services?

Speak to a member of our friendly team or request a call back — we're here to help you find the right solution.

Call 1800 636 226

Email INS

INS LifeGuard Personal Alarms

Frequently Asked Questions

Who are INS LifeGuard’s products suitable for?
INS LifeGuard’s products are designed for anyone who values their safety, health, and wellbeing — at home, at work, or on the go. While many of our users are older Australians or people living with disability, our modern solutions now go far beyond traditional personal alarms.

Our products are ideal for:

Seniors who want to live independently with 24/7 support
NDIS participants seeking assistive technology
My Aged Care recipients, including Support at Home or HCP
Carers wanting peace of mind for loved ones
Lone workers needing discreet mobile safety
Anyone looking for connected health and clinical support

Whether you choose a smartwatch, mobile alarm, or in-home system — all are backed by our Australian-based Emergency Response Centre, staffed by registered nurses and healthcare professionals.
Is a personal alarm a good idea?
Yes — if safety, peace of mind, or independence matter to you or a loved one, a personal alarm is a smart choice. INS LifeGuard offers reliable, nurse-monitored alarms that connect you to help 24/7, whether you’re at home or on the go.
What are the best personal alarms in Australia?
INS LifeGuard is widely recognised for offering some of the best personal alarms in Australia. With 24/7 clinical monitoring, fall detection, GPS tracking, and two-way voice communication, our alarms deliver unmatched safety, quality, and service.
What is the best elderly alert system in Australia?
The best elderly alert system is one that ensures fast response, ease of use, and clinical support. INS LifeGuard’s systems connect users directly to real nurses 24/7, and include optional features like fall detection, medication reminders, GPS, and TeleHealth.
What is the best lone worker alarm in Australia?
For lone workers, safety means knowing help is always within reach. Our discreet alarms include emergency buttons, fall detection, GPS tracking, and silent alerts. These can be lifesaving in isolated or high-risk environments.
Can you get personal alarms for free?
Yes — personal alarms may be funded through:

NDIS (Assistive Technology)
My Aged Care (Support at Home, HCP, AT-HM)
DVA (RAP funding)

We can help guide you through eligibility and application.

Can your personal alarms be worn discreetly?
Absolutely. Our alarms come in a variety of discreet styles — pendants, wristbands, belt clips, and modern smartwatches (Apple/Samsung). We also offer a mobile app that turns your phone into a personal alarm.
Are your personal alarms waterproof and suitable for outdoors?
Yes. Our devices are waterproof and built to perform in rain, the shower, or during outdoor activities — ideal for active users or unpredictable environments.
How can I place an order for an INS LifeGuard personal alarm?
You can request a callback on our contact page or contact us directly at 1800 636 226. International callers can reach us on +61 2 4254 6226.
What makes INS LifeGuard different?
Our Emergency Response Centre is staffed not by call centre operators, but by real nurses and healthcare professionals who can assess, triage, and provide medical advice — not just dispatch help.
We also offer:

In-home and mobile alarm systems
Fall detection and GPS
Voice activation and smart automation
Free 24/7 nurse chat and TeleHealth options
Is INS LifeGuard ISO 9001:2015 certified?
Yes — INS LifeGuard is proud to be ISO 9001:2015 certified for our Quality Management System. This internationally recognised certification means we meet rigorous standards for delivering consistent, high-quality products and services.

We’re committed to safety, clinical care, and continuous improvement.

Learn more about our ISO 9001:2015 certification →

a woman wearing a headset is sitting in front of a computer

Still Have Questions?

Talk to a real nurse or customer care expert — we’re here 24/7 to help.

Call 1800 636 226 Email Us

Supporting Local Programs and Veterans

We’re proud to support local programs and work with RSL Sub-Branches in support of veterans and their families, including the ANZAC Golf Day,

The Man Walk and RSL Salute Golf Day.

Australia’s Only Medical and Personal Alarms with 24/7 Nurse Monitoring

Choose Your Personal Alarm

INS LifeGuardian® Watch

INS LifeGuardian® App

SmartTracker & SafetyWatch

In-Home Personal Alarms

Not sure which personal alarm is right for you?

Real People. Real Stories. Real Peace of Mind.

Find out how INS LifeGuard’s Personal Alarms make a life-changing difference.

It’s like having a family member in the house

Denise says LifeGuard saved her life PC (Cut)

Ben helps RC with her watch PC

You've saved Margaret's life

Client happy with INS service

I Really Am Impressed With Your Service

I recommend you to my elderly friends

I think you are amazing

INS Assistance Was Absolutely Life Saving

John Felt Comforted and Thanked Tim

Mrs P loves us and would pay double

Thank You for Caring

Thank You John

Thank You Lisa

Thanks for the care

There is always somebody at the end of that button

More Client Feedback

I wanted to express my heartfelt thanks to Bev and Taliah for their wonderful service and quick action the other night when my wife needed an ambulance. I was truly impressed with the level of care and professionalism they provided.

My daughter and I want to extend our sincere thanks to Belinda and Tim for their help overnight. The continuous callbacks to check on me were so comforting. They were both wonderful, and I am deeply grateful for their kindness.

I want to thank everyone at INS for their assistance when my blood pressure dropped to 70 and I eventually needed several blood transfusions in the hospital. I'm not sure what would have happened if I hadn’t been wearing my pendant. I’m incredibly grateful for the service.

I would like to thank and praise Rosie who looked after 2 calls for ambulances on Tuesday evening with me. Rosie definitely went above and beyond with her help, not only for the two residents but for me, who has no medical background!

I recently had a friend who was assisted by INS LifeGuard, and I just wanted to express my appreciation for the service they provided. The questions they asked were spot-on, and the kindness they showed was both relevant and reassuring.

I wanted to thank Kristie for her assistance this morning when I required an ambulance. They arrived promptly, and after experiencing a bout of vertigo, I’m already home and feeling much better. I’m very thankful for the care I received.

I want to thank John for his quick action in calling 000 when my grandson was in shock after losing his grandfather. I’m truly grateful for his patience and understanding during such a difficult time.

I want to express my heartfelt thanks to Ben W for the help he provided in June when my husband was unwell. I’m happy to share that my husband is now home and recovering well.

I am very grateful to Abbey for the help she provided when I had a fall in June. Her support was truly appreciated.

I want to say a BIG THANK YOU to Robyn for saving my life recently when I had a stroke.

I want to express my gratitude to INS for their speedy response and for the help of their nurse, who was most caring and arranged for an ambulance to convey me to the hospital, where I received the appropriate attention.

I called to thank Rosie and the staff for calling an ambulance for my neighbor, Sally, when she fell. She is currently in the hospital and, unfortunately, broke her arm.

I want to thank the INS nurses for their quick action in getting me an ambulance in April. I underwent major surgery and spent three weeks in the hospital.

I want to express my deepest gratitude to Nurse Belinda, who was there for me when I urgently needed an ambulance. Having this system in my home feels like having another person living with me—I no longer feel alone.

I want to express my heartfelt thanks to Robyn for the assistance she provided me the night before last when I needed the ambulance. I was extremely impressed with the nurse, the INS service, and the quick response time of the ambulance.

I called to personally thank Roz for her help when I needed an ambulance. Your support was invaluable, and I’m truly grateful.

I want to extend my heartfelt thanks to Tim for assisting me recently with my faulty smoke detector. Your help was much appreciated.

I want to express my deep gratitude for all the support given to my mother over the last two years. A special thank you to Shay for being there during a very distressing time—it meant the world to me.

A big thank you to Ben W for your assistance the other morning. I truly appreciated how you kept me updated on what was happening during the three hours I was on the floor. Your support made a challenging time much easier.

I wanted to extend my heartfelt thanks to Kristie and Shay for their promptness and care yesterday. Your quick response and attention to detail made all the difference. Thank you so much!

I want to thank John for helping me with my alarm last week when I was short of breath. I was transported to the hospital, where it was determined I had blood clots in my lungs. I feel very lucky to be alive, and I’m deeply thankful to all the INS staff who assisted me.

I want to express my deep gratitude to Ceara for calling the ambulance for my wife. Your quick thinking and excellent service made all the difference, and I cannot thank you enough.

I would like to sincerely thank you for your service. It has saved my mother several times after falls at home while she was alone. Knowing that she had help if she needed it gave us great peace of mind.

Huge thank you to Roz. I didn’t think I needed the alarm, but after using it twice now for falls, I’m very grateful.

Thank you so much, INS, for helping my husband last week when he was suffering from bad neuralgia. Your support meant the world to us, and we are very grateful.

Thanks to the INS staff for all the wonderful and caring work over the years since I have been in the village.

I just wanted to take a moment to thank INS for all the assistance they've provided me over the years. Your help has been truly appreciated.

I recently spoke with Ben M and was incredibly impressed by his politeness and knowledge about the equipment. I want to wish everyone at your company happiness and love during Christmas and the New Year. You are all lifesavers!

I want to express my extreme happiness with INS and how they collaborated with emergency services to ensure a quick and pleasant outcome when I needed an ambulance on Saturday. I’m especially grateful to Ben W. for his care and efficiency—he’s wonderful!

I want to express my appreciation for the consistent and caring support I received from INS. Beverley and Shay responded promptly to my specific actions on file and even checked in with me to ensure I was okay. Thank you both for your dedication!

I would like to express my appreciation of the service supplied by INS.The questions they asked and the kindness they expressed were very relevant and assuring.

I want to thank Lisa for her assistance while I was shivering on the floor waiting for the ambulance. She kept me sane while I was waiting.

Sandra and I wanted to express our appreciation for the great service and efforts from George when Sandra was unwell recently. Great job, George!

Thank you for always being there and the friendly service you have always given [Mum]!

Thank you for the INS LifeGuard for my husband to use when I had to go out for an appointment sometimes, knowing he would be able to use the pendant if needed.

I want to extend my deepest gratitude to Julie for the wonderful job she did when we had to call an ambulance for my husband last month.

I wanted to thank Karen for the assistance she provided with my father overnight.

Thank you, INS, for taking such good care of my dad during his time of distress when he was struggling to breathe and feeling scared. Your help meant the world to us.

Awesome, thanks for your great customer service, Ash! You really helped me out with a resident’s device, and I appreciate it.

I want to thank Kristie, Ben W, and Shay at INS for the thoughtful way they handled the alarm when my Mum needed help the other night. Your care and communication meant so much to us.

I’d like to extend my gratitude to Ceara and Shay for the care they showed my mother last week after her fall. Their assistance meant the world to us.

Your phone and wrist button made me feel safe and secure in my home when through illness I felt vulnerable. The fact that I knew that I only had to press a button to have someone on the other end talk to me and arrange an ambulance allowed me to stay independent for as long as possible.

Firstly, I would like to thank you for the consistent high-quality service you have provided to The Willows Residents during 2023. Your team responds with efficiency and kindness at all times and we value the attention and care given through all the calls we have made to you. THANK YOU!!!

I want to thank two of your staff members who I spoke to recently. They were both so kind and understanding during what was an incredibly difficult time for us. Staff who are so caring, especially during such tough times, are truly a credit to any organisation. Thank you so much.

Your phone and wrist button made me feel safe and secure in my home when through illness I felt vulnerable. The fact that I knew that I only had to press a button to have someone on the other end talk to me and arrange an ambulance allowed me to stay independent for as long as possible.

I want to extend my gratitude for your continued excellent service. My daughter shared that the old unit worked perfectly on Monday, helping secure an ambulance for Mum. The person from INS who assisted us was extremely calm and helpful. I thought you might appreciate this positive feedback.

How It Works?

Communicate with our INS Nurse

24/7 Assistance Provided

Dispatch Help if Necessary

Additional Safety & Support Features:

Contact INS LifeGuard

Who We Help

Seniors