Welcome to the INS LifeGuardian® App

Emergency assistance from qualified healthcare professionals 24/7, no matter where you are.* Whether you manually trigger an alarm by pushing a button, activate it with a custom voice command, or rely on automatic detection for falls or car crashes, we've got you covered. Beyond emergencies, our healthcare professionals are always available for medical advice or even just a comforting chat, ensuring your mental and physical well-being are always prioritised. INS LifeGuardian® is your 24/7 guardian angel, providing peace of mind whenever you need it.

* INS LifeGuardian® requires connectivity for you to send alarms and receive a call back.

INS LifeGuardian® harnesses the Apple Watch's advanced capabilities to detect falls and alert our qualified healthcare professionals instantly. If a fall is detected, our nurses can communicate with you through your device and dispatch help, whether it's emergency services or your nominated contacts, even if you can’t respond. Additionally, INS LifeGuardian® monitors trends like gait and steadiness, alerting you to potential fall risks before they happen. This proactive approach can help prevent injuries and avoid unnecessary hospital visits.

INS LifeGuardian® utilises the health data collected by your Apple Watch to provide a comprehensive overview of your wellbeing. Vital signs like heart rate, blood oxygen levels, and respiratory rate are continuously monitored by INS LifeGuardian®. If any readings fall outside your personal thresholds, the app will alert you and offer suggestions, with the option to speak to a nurse if you wish.

For critical events, such as irregular heart rhythms or sustained abnormal heart rates, an alarm is triggered, prompting immediate contact from a nurse who can assess the situation and arrange emergency services if necessary.

Each month, one of our Registered Nurses can reach out to review your vital signs, discuss your physical and mental well-being, and conduct a comprehensive health assessment. After the review, INS can generate a detailed report that can be sent to your GP, specialist, care provider, employer, or directly to you—only at your request and with your consent.

INS LifeGuardian® lets you set Geofence areas, creating a virtual boundary around a specific location. If the wearer crosses this boundary, an alarm is triggered and sent to family or caregivers through the INS LifeGuardian® Connect app. This feature is especially beneficial for individuals with cognitive issues, like dementia, who may be at risk of wandering.

When an INS LifeGuardian® alarm is triggered, the user's GPS location is automatically sent with the alarm, enabling INS to provide precise location information to emergency services if needed. 

Leveraging Apple's advanced technology, INS LifeGuardian® detects car crashes and triggers an alarm to INS LifeGuard. INS will then contact you and dispatch help to the crash location, even if you are unable to respond.

You can set a custom Siri phrase to trigger an alarm, like “Hey Siri, send help,” to trigger an alarm, enabling you to request assistance even if you can’t press the help button.

Whether you're an employer monitoring a remote worker's site departure or someone who enjoys evening jogs, INS LifeGuardian® lets you set check-in timers for added safety. If a check-in is missed, an alert is triggered to ensure someone can check on you and send help, if required.

Employers can manage and schedule these check-ins for their staff through our Manager’s Portal. 

Easily request assistance with booking appointments or finding service providers when needed.* Villages can customise service providers and fees for their residents through the Manager's Portal, ensuring tailored support.

* Coming soon.

Easily update your personal information directly in the INS LifeGuardian® app. You can set and manage permissions, allowing Emergency Contacts, Village Staff, or Care Providers to view or edit your details. You have full control to grant or withdraw these permissions at any time.

The INS LifeGuardian® Connect app keeps your family and caregivers connected, allowing them to receive alerts for alarms and critical events, update your information, set Geofence areas, and manage tasks, reminders, and welfare checks for peace of mind. Our secure web portals and APIs provide retirement villages, care managers, and employers with a comprehensive platform to communicate with users, update emergency response procedures, view reports, set up automated welfare checks, and more.

INS LifeGuard offers personalized service tailored to your needs. You set the protocols we follow in an emergency, from contacting family before Emergency Services to specific procedures for your village or site. Contact INS LifeGuard to see how we can accommodate your requirements.