24/7 Personal Alarm and Emergency Response

Emergency assistance from qualified healthcare professionals 24/7, no matter where you are.* Whether you manually trigger an alarm by pushing a button, activate it with a custom voice command, or rely on automatic detection for falls or car crashes, we've got you covered. Beyond emergencies, our healthcare professionals are always available for medical advice or even just a comforting chat, ensuring your mental and physical well-being are always prioritised. INS LifeGuardian® is your 24/7 guardian angel, providing peace of mind whenever you need it. * INS LifeGuardian® requires connectivity for you to send alarms and receive a call back.

Fall Detection and Prevention

INS LifeGuardian® leverages the advanced capabilities of Apple Watch and Wear OS to detect falls and instantly alert our qualified healthcare professionals. If a fall is detected, our nurses can communicate with you through your device and dispatch emergency services or notify your nominated contacts even if you’re unable to respond. Additionally, INS LifeGuardian® monitors trends like gait and steadiness on Apple Watch, alerting you to potential fall risks before they happen. This proactive approach helps prevent injuries and reduce unnecessary hospital visits.

Vital Signs Monitoring

INS LifeGuardian® utilises the health data collected by your Apple Watch to provide a comprehensive overview of your wellbeing. Vital signs like heart rate, blood oxygen levels, and respiratory rate are continuously monitored by INS LifeGuardian®. If any readings fall outside your personal thresholds, the app will alert you and offer suggestions, with the option to speak to a nurse if you wish. For critical events, such as irregular heart rhythms or sustained abnormal heart rates, an alarm is triggered, prompting immediate contact from a nurse who can assess the situation and arrange emergency services if necessary. (Available via Apple Watch, Wear OS in development)

Each month, one of our Registered Nurses can reach out to review your vital signs, discuss your physical and mental well-being, and conduct a comprehensive health assessment. After the review, INS can generate a detailed report that can be sent to your GP, specialist, care provider, employer, or directly to you—only at your request and with your consent. (Available via Apple Watch, Wear OS in development)

INS LifeGuardian® lets you set Geofence areas, creating a virtual boundary around a specific location. If the wearer crosses this boundary, an alarm is triggered and sent to family or caregivers through the INS LifeGuardian® Connect app. This feature is especially beneficial for individuals with cognitive issues, like dementia, who may be at risk of wandering.

When an INS LifeGuardian® alarm is triggered, the user's GPS location is automatically sent with the alarm, enabling INS to provide precise location information to emergency services if needed.

INS LifeGuardian® detects car crashes and triggers an alarm to INS LifeGuard. INS will then contact you and dispatch help to the crash location, even if you are unable to respond.

You can set a custom Siri phrase to trigger an alarm, like “Hey Siri, send help,” to trigger an alarm, enabling you to request assistance even if you can’t press the help button. Android is coming soon!

Whether you're an employer monitoring a remote worker's site departure or someone who enjoys evening jogs, INS LifeGuardian® lets you set check-in timers for added safety. If a check-in is missed, an alert is triggered to ensure someone can check on you and send help, if required. Employers can manage and schedule these check-ins for their staff through our Manager’s Portal.

Easily request assistance with booking appointments or finding service providers when needed.* Villages can customise service providers and fees for their residents through the Manager's Portal, ensuring tailored support. * Coming soon.

Easily update your personal information directly in the INS LifeGuardian® app. You can set and manage permissions, allowing Emergency Contacts, Village Staff, or Care Providers to view or edit your details. You have full control to grant or withdraw these permissions at any time.

The INS LifeGuardian® Connect app keeps your family and caregivers connected, allowing them to receive alerts for alarms and critical events, update your information, set Geofence areas, and manage tasks, reminders, and welfare checks for peace of mind. Our secure web portals and APIs provide retirement villages, care managers, and employers with a comprehensive platform to communicate with users, update emergency response procedures, view reports, set up automated welfare checks, and more.

INS LifeGuard offers personalised service tailored to your needs. You set the protocols we follow in an emergency, from contacting family before Emergency Services to specific procedures for your village or site. Contact INS LifeGuard at 1800 636 040 to see how we can accommodate your requirements.

a woman is holding a cell phone with the LifeGuardian app and pointing at it

Welcome to the INS LifeGuardian® App

Your Ultimate Health and Personal Safety Companion

Introducing INS LifeGuardian® App, the all-in-one personal health and safety app designed for peace of mind. Combining cutting-edge technology with 24/7 nurse support, INS LifeGuardian® is perfect for individuals with medical conditions, lone workers, seniors, or anyone seeking extra security and reassurance.

24/7 Emergency Response by Healthcare Professionals

✓ Get immediate assistance at the press of a button

✓ Connect with qualified nurses anytime, day or night

✓ Our dedicated team is always on call, ready to assess and respond

✓ GPS tracking enables us to locate you in an emergency, even if you can’t respond

✓ Medical & Emotional Support: Get expert advice or a reassuring voice when needed.

✓ Scheduled Safety Check-ins: Perfect for lone workers or active users who need routine safety check-ins.

✓ Carer & Family Connection: Share updates using the INS LifeGuardian Connect® App with loved ones.

✓ Voice-Activated Emergency Response: Trigger an alert using voice commands—simply say, for example, "Hey Siri, help me" for instant assistance. (Available on iOS, coming soon to Android)

Download Now and Try INS LifeGuardian® App for Free

Experience the INS LifeGuardian® App with our free trial and always stay protected. Download it on your Apple or Android device today and take control of your safety. With 24/7 access to nurses and other healthcare professionals, help is always available.

Scan with your phone's camera

Scan with your phone's camera

Compatible Apple and Wear OS Watch Integrations

(Available on compatible Apple Watches & Wear OS)

✓ Instant Alarm Activation: Trigger an alarm directly from your watch to get immediate help

✓ Speak to a Nurse Anytime: Connect with a healthcare professional right from your wrist

(Available via Apple Watch, Wear OS in development)

✓ Automatic Alerts: Sent to our response centre during a fall or crash.

✓ Gait & Movement Monitoring: Detects early signs of fall risk.

Health Monitoring & TeleHealth Services

(Available via Apple Watch, Wear OS in development)

✓ Continuous Health Tracking: Alerts for abnormal readings.

✓ Personalised Health Recommendations: Speak to a nurse for tailored advice.

✓ Ongoing Monitoring: Nurses conduct monthly health reviews and provide trend analysis.

✓ Health Reports: Option to send detailed reports to your GP or specialist.

Real Stories, Real Impact

Gaining Independence: Poppy’s Journey with INS LifeGuardian®

At 25 years old, Poppy has faced significant medical challenges. She lives with Postural Orthostatic Tachycardia Syndrome (POTS), which causes her to fall 5-6 times a week. She also experiences chronic low potassium, often leading to prolonged hospital stays—sometimes lasting up to 17 weeks.

Poppy first heard about INS LifeGuardian® through staff at Austin Hospital, who recommended the app to help her manage her condition. Now, with the support of her Apple Watch and INS LifeGuardian®, she can live independently. Her watch detects falls, while INS monitors her high heart rate, alerting her when her potassium levels may be low and when she needs medical attention.

Because of this support, Poppy was recently able to move out of her family home and into her own place. When I spoke with her, she was overjoyed to have gained this independence and confidence. She shared that one of her goals is to give her mother a break and, hopefully, a well-deserved holiday by shifting the responsibility of her care to INS.

Poppy’s story is a powerful reminder of how technology and support can transform lives. At INS LifeGuardian®, we are proud to help people like Poppy regain their independence and peace of mind.

How INS LifeGuardian® Made a Life Saving Difference For Margaret

We are proud to share real stories about how our technology is helping Australians stay safe and healthy.

While reviewing Margaret’s vital signs, we noticed her heart rate had dropped to a concerning level of 36 bpm. Acting immediately, we contacted her to encourage a doctor’s visit, despite the busy holiday season.

After visiting the Heart Hospital, it was discovered that Margaret’s medication dosage was too high, affecting her heart rate and kidney function. Thanks to INS LifeGuardian®, the issue was flagged early, allowing her to get timely treatment and avoid further complications.

Even the hospital staff were impressed by how effectively INS LifeGuardian® identified the problem! This is the impact we strive to achieve, helping people like Margaret and their loved ones feel safe, supported, and cared for.

List of Services

INS LifeGuardian® App Brochure
https://docs.inslifeguard.com.au/hubfs/Documents/LifeGuardian-App-Brochure.pdf INS LifeGuardian® App Brochure

a woman in a blue scrub is talking on a phone

Experience the advantage of Australia's exclusive nurse-on-call response, accessible round the clock and operated by skilled nurses and healthcare experts. Rest assured, your well-being is entrusted to capable hands.

Pressing the HELP button on your Apple or Android device, including compatible smartwatches, instantly connects you to qualified medical professionals.

Features

Premium and Essentials subscriptions available. For a comparison of features included in each, please click here.

24/7 Personal Alarm and Emergency Response
Emergency assistance from qualified healthcare professionals 24/7, no matter where you are.* Whether you manually trigger an alarm by pushing a button, activate it with a custom voice command, or rely on automatic detection for falls or car crashes, we've got you covered. Beyond emergencies, our healthcare professionals are always available for medical advice or even just a comforting chat, ensuring your mental and physical well-being are always prioritised. INS LifeGuardian® is your 24/7 guardian angel, providing peace of mind whenever you need it.

* INS LifeGuardian® requires connectivity for you to send alarms and receive a call back.
Fall Detection and Prevention
INS LifeGuardian® leverages the advanced capabilities of Apple Watch and Wear OS to detect falls and instantly alert our qualified healthcare professionals. If a fall is detected, our nurses can communicate with you through your device and dispatch emergency services or notify your nominated contacts even if you’re unable to respond. Additionally, INS LifeGuardian® monitors trends like gait and steadiness on Apple Watch, alerting you to potential fall risks before they happen. This proactive approach helps prevent injuries and reduce unnecessary hospital visits.
Vital Signs Monitoring
INS LifeGuardian® utilises the health data collected by your Apple Watch to provide a comprehensive overview of your wellbeing. Vital signs like heart rate, blood oxygen levels, and respiratory rate are continuously monitored by INS LifeGuardian®. If any readings fall outside your personal thresholds, the app will alert you and offer suggestions, with the option to speak to a nurse if you wish.

For critical events, such as irregular heart rhythms or sustained abnormal heart rates, an alarm is triggered, prompting immediate contact from a nurse who can assess the situation and arrange emergency services if necessary.

(Available via Apple Watch, Wear OS in development)
Nursing Reviews
Each month, one of our Registered Nurses can reach out to review your vital signs, discuss your physical and mental well-being, and conduct a comprehensive health assessment. After the review, INS can generate a detailed report that can be sent to your GP, specialist, care provider, employer, or directly to you—only at your request and with your consent.

(Available via Apple Watch, Wear OS in development)
Geofence
INS LifeGuardian® lets you set Geofence areas, creating a virtual boundary around a specific location. If the wearer crosses this boundary, an alarm is triggered and sent to family or caregivers through the INS LifeGuardian® Connect app. This feature is especially beneficial for individuals with cognitive issues, like dementia, who may be at risk of wandering.
GPS Locator
When an INS LifeGuardian® alarm is triggered, the user's GPS location is automatically sent with the alarm, enabling INS to provide precise location information to emergency services if needed.
Crash Detection
INS LifeGuardian® detects car crashes and triggers an alarm to INS LifeGuard. INS will then contact you and dispatch help to the crash location, even if you are unable to respond.
Voice Activation
You can set a custom Siri phrase to trigger an alarm, like “Hey Siri, send help,” to trigger an alarm, enabling you to request assistance even if you can’t press the help button.

Android is coming soon!
Safety Check-ins
Whether you're an employer monitoring a remote worker's site departure or someone who enjoys evening jogs, INS LifeGuardian® lets you set check-in timers for added safety. If a check-in is missed, an alert is triggered to ensure someone can check on you and send help, if required.

Employers can manage and schedule these check-ins for their staff through our Manager’s Portal.
Concierge Service
Easily request assistance with booking appointments or finding service providers when needed.* Villages can customise service providers and fees for their residents through the Manager's Portal, ensuring tailored support.

* Coming soon.
User Privacy
Easily update your personal information directly in the INS LifeGuardian® app. You can set and manage permissions, allowing Emergency Contacts, Village Staff, or Care Providers to view or edit your details. You have full control to grant or withdraw these permissions at any time.
Stay Connected
The INS LifeGuardian® Connect app keeps your family and caregivers connected, allowing them to receive alerts for alarms and critical events, update your information, set Geofence areas, and manage tasks, reminders, and welfare checks for peace of mind. Our secure web portals and APIs provide retirement villages, care managers, and employers with a comprehensive platform to communicate with users, update emergency response procedures, view reports, set up automated welfare checks, and more.
Customisable
INS LifeGuard offers personalised service tailored to your needs. You set the protocols we follow in an emergency, from contacting family before Emergency Services to specific procedures for your village or site. Contact INS LifeGuard at 1800 636 040 to see how we can accommodate your requirements.

Hear From Our Clients

Find Out How INS LifeGuard Makes a Difference

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An elderly woman wearing glasses and a scarf is smiling.

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More Client Feedback

I wanted to express my heartfelt thanks to Bev and Taliah for their wonderful service and quick action the other night when my wife needed an ambulance. I was truly impressed with the level of care and professionalism they provided.

— Tony K.

My daughter and I want to extend our sincere thanks to Belinda and Tim for their help overnight. The continuous callbacks to check on me were so comforting. They were both wonderful, and I am deeply grateful for their kindness.

— Beryl G.

I want to thank everyone at INS for their assistance when my blood pressure dropped to 70 and I eventually needed several blood transfusions in the hospital. I'm not sure what would have happened if I hadn’t been wearing my pendant. I’m incredibly grateful for the service.

— Mr. B.

I would like to thank and praise Rosie who looked after 2 calls for ambulances on Tuesday evening with me. Rosie definitely went above and beyond with her help, not only for the two residents but for me, who has no medical background!

— Angela, Village Manager

I recently had a friend who was assisted by INS LifeGuard, and I just wanted to express my appreciation for the service they provided. The questions they asked were spot-on, and the kindness they showed was both relevant and reassuring.

— Marilyn

I wanted to thank Kristie for her assistance this morning when I required an ambulance. They arrived promptly, and after experiencing a bout of vertigo, I’m already home and feeling much better. I’m very thankful for the care I received.

— Noeline E

I want to thank John for his quick action in calling 000 when my grandson was in shock after losing his grandfather. I’m truly grateful for his patience and understanding during such a difficult time.

— Mrs. Lynette P

I want to express my heartfelt thanks to Ben W for the help he provided in June when my husband was unwell. I’m happy to share that my husband is now home and recovering well.

— Ms. Laurie M

I am very grateful to Abbey for the help she provided when I had a fall in June. Her support was truly appreciated.

— Elizabeth M

I want to say a BIG THANK YOU to Robyn for saving my life recently when I had a stroke.

— Mrs. Pamela B

I want to express my gratitude to INS for their speedy response and for the help of their nurse, who was most caring and arranged for an ambulance to convey me to the hospital, where I received the appropriate attention.

— Mr. Tom W

I called to thank Rosie and the staff for calling an ambulance for my neighbor, Sally, when she fell. She is currently in the hospital and, unfortunately, broke her arm.

— Maree

I want to thank the INS nurses for their quick action in getting me an ambulance in April. I underwent major surgery and spent three weeks in the hospital.

— Mr. David G

I want to express my deepest gratitude to Nurse Belinda, who was there for me when I urgently needed an ambulance. Having this system in my home feels like having another person living with me—I no longer feel alone.

— Mrs. Morton

I want to express my heartfelt thanks to Robyn for the assistance she provided me the night before last when I needed the ambulance. I was extremely impressed with the nurse, the INS service, and the quick response time of the ambulance.

– Yvonne L.

I called to personally thank Roz for her help when I needed an ambulance. Your support was invaluable, and I’m truly grateful.

— Mrs. Jeannie A.

I want to extend my heartfelt thanks to Tim for assisting me recently with my faulty smoke detector. Your help was much appreciated.

— Mrs. Cook

I want to express my deep gratitude for all the support given to my mother over the last two years. A special thank you to Shay for being there during a very distressing time—it meant the world to me.

— Wonita

A big thank you to Ben W for your assistance the other morning. I truly appreciated how you kept me updated on what was happening during the three hours I was on the floor. Your support made a challenging time much easier.

– Bill H

I wanted to extend my heartfelt thanks to Kristie and Shay for their promptness and care yesterday. Your quick response and attention to detail made all the difference. Thank you so much!

– Mr. S and Mrs. P

I want to thank John for helping me with my alarm last week when I was short of breath. I was transported to the hospital, where it was determined I had blood clots in my lungs. I feel very lucky to be alive, and I’m deeply thankful to all the INS staff who assisted me.

– Mrs. Long

I want to express my deep gratitude to Ceara for calling the ambulance for my wife. Your quick thinking and excellent service made all the difference, and I cannot thank you enough.

— Allan T

I would like to sincerely thank you for your service. It has saved my mother several times after falls at home while she was alone. Knowing that she had help if she needed it gave us great peace of mind.

Hi Kimberley, I just want to say how much I appreciate your professionalism, care, and kindness since our first communication yesterday. You've been an absolute blessing, and I’m so thankful for how attentive and helpful you’ve been. I’m really looking forward to getting this installed for Dad.

— Natalie S.

Huge thank you to Roz. I didn’t think I needed the alarm, but after using it twice now for falls, I’m very grateful.

— Robert M.

Thank you so much, INS, for helping my husband last week when he was suffering from bad neuralgia. Your support meant the world to us, and we are very grateful.

— Mrs. Leonie R.

Thanks to the INS staff for all the wonderful and caring work over the years since I have been in the village.

— Jillian

I just wanted to take a moment to thank INS for all the assistance they've provided me over the years. Your help has been truly appreciated.

— Judith B., Campbelltown

I recently spoke with Ben M and was incredibly impressed by his politeness and knowledge about the equipment. I want to wish everyone at your company happiness and love during Christmas and the New Year. You are all lifesavers!

— Mr. Hanna

I want to express my extreme happiness with INS and how they collaborated with emergency services to ensure a quick and pleasant outcome when I needed an ambulance on Saturday. I’m especially grateful to Ben W. for his care and efficiency—he’s wonderful!

— Mrs. Barbara H.

I want to express my appreciation for the consistent and caring support I received from INS. Beverley and Shay responded promptly to my specific actions on file and even checked in with me to ensure I was okay. Thank you both for your dedication!

— Vanessa R.

I would like to express my appreciation of the service supplied by INS.The questions they asked and the kindness they expressed were very relevant and assuring.

— Marilyn

I want to thank Lisa for her assistance while I was shivering on the floor waiting for the ambulance. She kept me sane while I was waiting.

— Mrs. Connie H.

Sandra and I wanted to express our appreciation for the great service and efforts from George when Sandra was unwell recently. Great job, George!

— Bruce

Thank you for always being there and the friendly service you have always given [Mum]!

— Gwen R

Thank you for the INS LifeGuard for my husband to use when I had to go out for an appointment sometimes, knowing he would be able to use the pendant if needed.

— Carole H

I want to extend my deepest gratitude to Julie for the wonderful job she did when we had to call an ambulance for my husband last month.

— Mrs. Fox

I wanted to thank Karen for the assistance she provided with my father overnight.

— Sam

Thank you, INS, for taking such good care of my dad during his time of distress when he was struggling to breathe and feeling scared. Your help meant the world to us.

— Charles’ Daughter

Awesome, thanks for your great customer service, Ash! You really helped me out with a resident’s device, and I appreciate it.

— Robyn

I want to thank Kristie, Ben W, and Shay at INS for the thoughtful way they handled the alarm when my Mum needed help the other night. Your care and communication meant so much to us.

— A Client's Daughter

I’d like to extend my gratitude to Ceara and Shay for the care they showed my mother last week after her fall. Their assistance meant the world to us.

— Mrs. Kathleen’s daughter

During a recent medical emergency, my husband and I were immensely reassured by the prompt and professional response from INS LifeGuard Service. Robyn, a team member at INS, provided calm and effective support, quickly notifying the ambulance team and offering assistance over the phone. The swift arrival of the Village Manager further strengthened our confidence in the emergency care system. Now that my husband is recovering, we remain deeply appreciative of the compassionate and efficient service. We are so grateful for the reliable and comprehensive support provided by INS.

— Mr. and Mrs. Davis

Your phone and wrist button made me feel safe and secure in my home when through illness I felt vulnerable. The fact that I knew that I only had to press a button to have someone on the other end talk to me and arrange an ambulance allowed me to stay independent for as long as possible.

— Barbara

During a recent medical emergency, my husband and I were immensely reassured by the prompt and professional response from INS LifeGuard Service. Robyn, a team member at INS, provided calm and effective support, quickly notifying the ambulance team and offering assistance over the phone. The swift arrival of the Village Manager further strengthened our confidence in the emergency care system. Now that my husband is recovering, we remain deeply appreciative of the compassionate and efficient service. We are so grateful for the reliable and comprehensive support provided by INS.

— Mr. and Mrs. Davis

Firstly, I would like to thank you for the consistent high-quality service you have provided to The Willows Residents during 2023. Your team responds with efficiency and kindness at all times and we value the attention and care given through all the calls we have made to you. THANK YOU!!!

Just wanted to say a huge THANK YOU for all your time and patience on the phone today Nicole. As a virgin INS user, I emailed you. You called me right away and were so patient and took the time to learn a little of what our village required from this system. You then patiently explained the functions of the portal, paying attention to the functions which [our village] would find helpful.

I just wish to say thank you to the INS staff member who assisted us, Alison. She was very calm and caring and made the effort to check in on the situation over the several hours the call was active. She helped alleviate some of my distress, and I hope that you can note this on her file or at least pass on my thanks to her once more.

— Retirement Village

I recently spoke with our resident, and she couldn’t praise you enough for the amazing care, compassion, and professionalism you provided her. I also want to extend my personal thanks for your help and the service you offer. I’m on the phone with your team many times a week, and I can add my compliments to this one.

— Village Staff Member

Thank you so much, INS, for all your assistance! I am Mrs. B’s daughter, and I wanted to express how grateful I am for everything. I believe in giving credit where it’s due, and everyone at INS was so helpful in swapping over and setting up my mother’s new alarm device. Your support has been invaluable.

— Margaret

I wanted to take a moment to express my deep gratitude for the exceptional service my wife and I received. Both of us had contracted Covid, and when my wife needed to be transported to the hospital, everything went off without a hitch—like a Swiss watch. I’m particularly thankful to John, who handled our alarm call with such professionalism. Thank you to everyone involved in providing us with such excellent care.

— Arthur T

On behalf of our independent living village I must pass on our sincere thanks as your team have been really impressive lately with responding to emergencies, especially regarding one of dear residents who required an ambulance yesterday whilst having lunch in our clubroom...response time was fantastic…..well done!

I want to thank two of your staff members who I spoke to recently. They were both so kind and understanding during what was an incredibly difficult time for us. Staff who are so caring, especially during such tough times, are truly a credit to any organisation. Thank you so much.

— Debra N.

I’m the manager of one of our new village sites, and I wanted to share some positive feedback with INS. The residents have been very complimentary of our team, especially the nurses who respond to the emergency alarms. They were lovely, and it’s clear we’re doing a great job. Well done, everyone!

Your phone and wrist button made me feel safe and secure in my home when through illness I felt vulnerable. The fact that I knew that I only had to press a button to have someone on the other end talk to me and arrange an ambulance allowed me to stay independent for as long as possible.

— Barbara

I want to extend my gratitude for your continued excellent service. My daughter shared that the old unit worked perfectly on Monday, helping secure an ambulance for Mum. The person from INS who assisted us was extremely calm and helpful. I thought you might appreciate this positive feedback.

Discover the INS LifeGuardian® App

Watch our video to learn how LifeGuardian® redefines personal health and safety with cutting-edge technology and compassionate care.

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INS LifeGuard is the only nurse on-call personal emergency response service in Australia. We have a commitment to healthcare innovation which includes personal alarms and medical alert solutions that make independence easier, safer and more enjoyable.

Our services support Seniors, Carers, Providers, NDIS Participants, Retirement Villages, DVA, Lone Workers and anyone that wants the security that help is a press of a button away.

Quicklinks

Help Centre