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INS LifeGuard

1800 636 040
INS LifeGuard AU Phone Number

International Enquiries

+61 2 4254 6226

Fall Sensors

INS LifeGuard fall detection ecosystem

Fall assistance with a push of a button or sensor.

Peace of Mind in the Event of a Fall

With our personal alarms and fall detectors, you can go about your daily activities with more confidence and less worry. Our staff will know exactly when you require assistance and will immediately send help.


Our response centre is staffed by highly qualified and knowledgeable nurses and other healthcare professionals, 24 hours a day, 7 days a week. We know of no other company that can make this claim.


Fall Sensors work by detecting a period of acceleration followed by an impact or sudden stop. However, falls don’t always result in a sudden impact, so you should always press the button on your Fall Sensor after experiencing a fall, if you’re able to.

Fall Alarms and Sensors

Click on any product to find out more.

Devices

LifeGuard SmartHome LGX personal alarm with fall detector alarm

LifeGuard SmartHome LGX

The LifeGuard SmartHome LGX is a compact, simple to use in-home personal alarm that puts emergency nurse response right at your fingertips. Includes a standard transmitter (can be swapped for an automatic fall detection sensor), the LifeGuard SmartHome LGX has many advanced features that make it the ultimate wellness and personal safety solution for people who want to live safely and independently.

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SmartLink Medi Guardian MKII 4G personal alarm with fall detection button

SmartLink Medi Guardian MKII 4G

The SmartLink Medi Guardian MKII 4G is a reliable in-home personal alarm that can be installed just about anywhere thanks to its modern, slimline design. The SmartLink can be ordered to come with a Fall Sensor (with automatic fall detection feature), but it can also be supplied with additional transmitters, as well as call points that can be fixed around the home as needed.

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LifeGuard SmartTracker with automatic fall detection

LifeGuard SmartTracker

The LifeGuard SmartTracker is a mobile alarm system that offers a wide range of safety features, including automatic fall detection. In the event a fall is not automatically detected, simply press the SOS button to send an alarm to our 24/7 Emergency Response Centre. This stylish fall detector alarm also comes with a built-in GPS location tracker that ensures we’ll be able to find you in an emergency.

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SmartLink Medi Guardian MKII 4G

LifeGuard SafetyWatch

This stylish personal safety watch is a medical alarm that allows you to send an alarm with your GPS location in case of an emergency. It supports 4G LTE connectivity and utilises up to 4 location technologies for maximum coverage. More than just a safety watch, this device also lets you monitor your heart rate, track your steps and more.

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Accessories

LifeGuardian App

INS LifeGuardian® App (Android & iOS)

This world-first innovative collaboration brings together the unparalleled expertise of Apple and Android tools and technologies and the unmatched TeleHealth and Emergency Response services by INS LifeGuard, Australia's premier Nurse on Call provider.


The INS LifeGuardian® isn't just another app – it's your shield, offering an array of preventive and reactive features to ensure your safety.

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fall detector wearable

Fall Sensor

The fall sensor is a simple wearable fall detector alarm that raises an inactivity alert if there’s no sudden movement within 10 seconds after detecting a fall. It is compatible with the LifeGuard SmartHome LGX and SmartLink Medi Guardian in-home personal alarms, and can be included or swapped out instead of a transmitter.

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personal alarm transmitter

Transmitter

With a standard transmitter, just one simple button allows you to summon help whether inside or outside the home. You can wear the transmitter on your wrist or as a pendant around your neck. It is waterproof so can be worn in the shower and included when you rent the LifeGuard SmartHome LGX or SmartLink Medi Guardian in-home personal alarm system.

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VR Call Point personal fall alarm

VR Call Point

In critical situations such as falls, you may not be able to physically call for help or an alarm may not be automatically detected by your fall detector. With the VR Call Point, you can summon assistance either by uttering a voice command or by pressing a large help button.

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fixed wireless call point alarm call

Fixed Wireless Call Point

Compatible with our in-home personal alarms, these devices are useful in common danger areas where the risk of slips and falls is higher, including bathrooms, ensuites, bedrooms, and patios. They require no electrical wiring and can be installed in minutes.

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Help at the Press of a Button

Go about your daily activities with more confidence and less worry, our staff know exactly who requires assistance and will immediately send help.

LifeGuard fall detection ecosystem

Frequently Asked Questions


  • What are fall alarms?

    Fall alarms are devices that are worn by elderly or disabled people who are at risk of falling. The device is usually a pendant or bracelet that is worn around the neck or wrist. It is connected to a base unit, which is typically placed near the person's bed. If the person falls, the pendant triggers the fall detector alarm, which alerts the caregiver or emergency services.


    Fall alarms can be an important part of a fall prevention plan for older adults and people with disabilities. They can give peace of mind to both the individual and their family members, knowing that there is a way to get help if a fall does occur.

  • How does a fall alarm work?

    Fall alarms work by detecting when a person has fallen and then sending an alert to emergency contacts (family or carers). The fall alarm is usually worn around the neck or wrist, and it is connected to a base unit. The base unit is typically placed near the person's bed. As for how INS LifeGuard’s fall alarms work, here’s a step-by-step:


    1. In case of a fall, press the button on your personal alarm or transmitter. In case of fall detection, the Fall Sensor and the LifeGuard SmartTracker automatically trigger an alarm.
    2. A fall detection alarm is sent to a nurse in our emergency response centre. The nurse, who has access to your personal information and medical history, will call out to you over a two-way speaker on your personal alarm system. You don’t have to be close to the unit to be heard.
    3. After assessing the situation, the nurse will send whatever help is needed - whether that be reaching out to your emergency contacts, or sending emergency services to you.
    4. If the nurse is unable to make voice communication through your personal alarm system, an ambulance will be dispatched to your location right away. Whatever the situation, you can rest easy knowing that help will arrive as quickly as possible.

    * Not all falls can be detected, therefore you should always push the HELP button on your personal alarm after a fall if you’re able to.

  • What is the best fall detection device in Australia?

    The best fall detection device (or the best personal alarm) is the one that not only detects alarms automatically, but also offers alternatives to calling for help in the event that its automatic fall detection feature fails.


    Falls often happen without warning and can leave you in so much pain that it can be difficult to get up and call for help. In extreme cases, it may cause you to lose consciousness. This is why fall detectors that are reliable, easy to use, and have automatic fall detection are so important. INS LifeGuard's personal alarms and fall detection solutions are both of these things.


    For instance, not only can our LifeGuard SmartTracker and Fall Sensors quickly and automatically detect a fall, but we also offer a good backup solution in case automatic fall detection is not triggered. Our VR Call Point with advanced speech recognition technology allows you to call for help via voice command.


    We also have a mobile app that turns your compatible phone into a mobile personal alarm. Though it doesn't have an automatic fall detection feature, the INS LifeGuardian® app lets you send an emergency alert to our 24/7 response centre with just a press of a button. It also has a GPS location tracker that allows us to find your exact location should there be an emergency outside your home.


    This makes our personal alarms and fall detection systems the best choice for people in Australia who want to be sure they can get help in an emergency.

  • How do I get a personal alarm for an elderly person?

    You can get a personal alarm (or fall detector) for an elderly loved one by purchasing one from INS LifeGuard. We offer a suite of in-home and mobile alarms for your peace of mind, including devices that have an automatic fall detection feature. We also provide other services such as TeleHealth, Home Automation and Security, and much more. Our products and solutions are designed to keep people safe, healthy, and connected 24/7 and to give their loved one's peace of mind.

Hear From Our Clients

Find Out How INS LifeGuard Makes a Difference

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More Client Feedback

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I wanted to express my heartfelt thanks to Bev and Taliah for their wonderful service and quick action the other night when my wife needed an ambulance. I was truly impressed with the level of care and professionalism they provided.

— Tony K.
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My daughter and I want to extend our sincere thanks to Belinda and Tim for their help overnight. The continuous callbacks to check on me were so comforting. They were both wonderful, and I am deeply grateful for their kindness.

— Beryl G.
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I want to thank everyone at INS for their assistance when my blood pressure dropped to 70 and I eventually needed several blood transfusions in the hospital. I'm not sure what would have happened if I hadn’t been wearing my pendant. I’m incredibly grateful for the service.

— Mr. B.
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I would like to thank and praise Rosie who looked after 2 calls for ambulances on Tuesday evening with me. Rosie definitely went above and beyond with her help, not only for the two residents but for me, who has no medical background!

— Angela, Village Manager
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I recently had a friend who was assisted by INS LifeGuard, and I just wanted to express my appreciation for the service they provided. The questions they asked were spot-on, and the kindness they showed was both relevant and reassuring.

— Marilyn
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I wanted to thank Kristie for her assistance this morning when I required an ambulance. They arrived promptly, and after experiencing a bout of vertigo, I’m already home and feeling much better. I’m very thankful for the care I received.

— Noeline E
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I want to thank John for his quick action in calling 000 when my grandson was in shock after losing his grandfather. I’m truly grateful for his patience and understanding during such a difficult time.

— Mrs. Lynette P
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I want to express my heartfelt thanks to Ben W for the help he provided in June when my husband was unwell. I’m happy to share that my husband is now home and recovering well.

— Ms. Laurie M
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I am very grateful to Abbey for the help she provided when I had a fall in June. Her support was truly appreciated.

— Elizabeth M
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I want to say a BIG THANK YOU to Robyn for saving my life recently when I had a stroke.

— Mrs. Pamela B
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I want to express my gratitude to INS for their speedy response and for the help of their nurse, who was most caring and arranged for an ambulance to convey me to the hospital, where I received the appropriate attention.

— Mr. Tom W
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I called to thank Rosie and the staff for calling an ambulance for my neighbor, Sally, when she fell. She is currently in the hospital and, unfortunately, broke her arm.

— Maree
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I want to thank the INS nurses for their quick action in getting me an ambulance in April. I underwent major surgery and spent three weeks in the hospital.

— Mr. David G
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I want to express my deepest gratitude to Nurse Belinda, who was there for me when I urgently needed an ambulance. Having this system in my home feels like having another person living with me—I no longer feel alone.

— Mrs. Morton
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I want to express my heartfelt thanks to Robyn for the assistance she provided me the night before last when I needed the ambulance. I was extremely impressed with the nurse, the INS service, and the quick response time of the ambulance.

– Yvonne L.
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I called to personally thank Roz for her help when I needed an ambulance. Your support was invaluable, and I’m truly grateful.

— Mrs. Jeannie A.
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I want to extend my heartfelt thanks to Tim for assisting me recently with my faulty smoke detector. Your help was much appreciated.

— Mrs. Cook
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I want to express my deep gratitude for all the support given to my mother over the last two years. A special thank you to Shay for being there during a very distressing time—it meant the world to me.

— Wonita
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A big thank you to Ben W for your assistance the other morning. I truly appreciated how you kept me updated on what was happening during the three hours I was on the floor. Your support made a challenging time much easier.

– Bill H
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I wanted to extend my heartfelt thanks to Kristie and Shay for their promptness and care yesterday. Your quick response and attention to detail made all the difference. Thank you so much!

– Mr. S and Mrs. P
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I want to thank John for helping me with my alarm last week when I was short of breath. I was transported to the hospital, where it was determined I had blood clots in my lungs. I feel very lucky to be alive, and I’m deeply thankful to all the INS staff who assisted me.

– Mrs. Long
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I want to express my deep gratitude to Ceara for calling the ambulance for my wife. Your quick thinking and excellent service made all the difference, and I cannot thank you enough.

— Allan T
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I would like to sincerely thank you for your service. It has saved my mother several times after falls at home while she was alone. Knowing that she had help if she needed it gave us great peace of mind.

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Hi Kimberley, I just want to say how much I appreciate your professionalism, care, and kindness since our first communication yesterday. You've been an absolute blessing, and I’m so thankful for how attentive and helpful you’ve been. I’m really looking forward to getting this installed for Dad.

— Natalie S.
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Huge thank you to Roz. I didn’t think I needed the alarm, but after using it twice now for falls, I’m very grateful.

— Robert M.
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Thank you so much, INS, for helping my husband last week when he was suffering from bad neuralgia. Your support meant the world to us, and we are very grateful.

— Mrs. Leonie R.
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Thanks to the INS staff for all the wonderful and caring work over the years since I have been in the village.

— Jillian

I just wanted to take a moment to thank INS for all the assistance they've provided me over the years. Your help has been truly appreciated.

— Judith B., Campbelltown
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I recently spoke with Ben M and was incredibly impressed by his politeness and knowledge about the equipment. I want to wish everyone at your company happiness and love during Christmas and the New Year. You are all lifesavers!

— Mr. Hanna
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I want to express my extreme happiness with INS and how they collaborated with emergency services to ensure a quick and pleasant outcome when I needed an ambulance on Saturday. I’m especially grateful to Ben W. for his care and efficiency—he’s wonderful!

— Mrs. Barbara H.
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I want to express my appreciation for the consistent and caring support I received from INS. Beverley and Shay responded promptly to my specific actions on file and even checked in with me to ensure I was okay. Thank you both for your dedication!

— Vanessa R.
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I would like to express my appreciation of the service supplied by INS.The questions they asked and the kindness they expressed were very relevant and assuring.

— Marilyn
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I want to thank Lisa for her assistance while I was shivering on the floor waiting for the ambulance. She kept me sane while I was waiting.

— Mrs. Connie H.
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Sandra and I wanted to express our appreciation for the great service and efforts from George when Sandra was unwell recently. Great job, George!

— Bruce
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Thank you for always being there and the friendly service you have always given [Mum]!

— Gwen R
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Thank you for the INS LifeGuard for my husband to use when I had to go out for an appointment sometimes, knowing he would be able to use the pendant if needed.

— Carole H
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I want to extend my deepest gratitude to Julie for the wonderful job she did when we had to call an ambulance for my husband last month.

— Mrs. Fox
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I wanted to thank Karen for the assistance she provided with my father overnight.

— Sam
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Thank you, INS, for taking such good care of my dad during his time of distress when he was struggling to breathe and feeling scared. Your help meant the world to us.

— Charles’ Daughter
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Awesome, thanks for your great customer service, Ash! You really helped me out with a resident’s device, and I appreciate it.

— Robyn
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I want to thank Kristie, Ben W, and Shay at INS for the thoughtful way they handled the alarm when my Mum needed help the other night. Your care and communication meant so much to us.

— A Client's Daughter
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I’d like to extend my gratitude to Ceara and Shay for the care they showed my mother last week after her fall. Their assistance meant the world to us.

— Mrs. Kathleen’s daughter

During a recent medical emergency, my husband and I were immensely reassured by the prompt and professional response from INS LifeGuard Service. Robyn, a team member at INS, provided calm and effective support, quickly notifying the ambulance team and offering assistance over the phone. The swift arrival of the Village Manager further strengthened our confidence in the emergency care system. Now that my husband is recovering, we remain deeply appreciative of the compassionate and efficient service. We are so grateful for the reliable and comprehensive support provided by INS.

— Mr. and Mrs. Davis

Your phone and wrist button made me feel safe and secure in my home when through illness I felt vulnerable. The fact that I knew that I only had to press a button to have someone on the other end talk to me and arrange an ambulance allowed me to stay independent for as long as possible.

— Barbara

During a recent medical emergency, my husband and I were immensely reassured by the prompt and professional response from INS LifeGuard Service. Robyn, a team member at INS, provided calm and effective support, quickly notifying the ambulance team and offering assistance over the phone. The swift arrival of the Village Manager further strengthened our confidence in the emergency care system. Now that my husband is recovering, we remain deeply appreciative of the compassionate and efficient service. We are so grateful for the reliable and comprehensive support provided by INS.

— Mr. and Mrs. Davis

Firstly, I would like to thank you for the consistent high-quality service you have provided to The Willows Residents during 2023. Your team responds with efficiency and kindness at all times and we value the attention and care given through all the calls we have made to you. THANK YOU!!!

Just wanted to say a huge THANK YOU for all your time and patience on the phone today Nicole. As a virgin INS user, I emailed you. You called me right away and were so patient and took the time to learn a little of what our village required from this system. You then patiently explained the functions of the portal, paying attention to the functions which [our village] would find helpful.

I just wish to say thank you to the INS staff member who assisted us, Alison. She was very calm and caring and made the effort to check in on the situation over the several hours the call was active. She helped alleviate some of my distress, and I hope that you can note this on her file or at least pass on my thanks to her once more.

— Retirement Village
John Doe's Image

I recently spoke with our resident, and she couldn’t praise you enough for the amazing care, compassion, and professionalism you provided her. I also want to extend my personal thanks for your help and the service you offer. I’m on the phone with your team many times a week, and I can add my compliments to this one.

— Village Staff Member

Thank you so much, INS, for all your assistance! I am Mrs. B’s daughter, and I wanted to express how grateful I am for everything. I believe in giving credit where it’s due, and everyone at INS was so helpful in swapping over and setting up my mother’s new alarm device. Your support has been invaluable.

— Margaret

I wanted to take a moment to express my deep gratitude for the exceptional service my wife and I received. Both of us had contracted Covid, and when my wife needed to be transported to the hospital, everything went off without a hitch—like a Swiss watch. I’m particularly thankful to John, who handled our alarm call with such professionalism. Thank you to everyone involved in providing us with such excellent care.

— Arthur T

On behalf of our independent living village I must pass on our sincere thanks as your team have been really impressive lately with responding to emergencies, especially regarding one of dear residents who required an ambulance yesterday whilst having lunch in our clubroom...response time was fantastic…..well done!

I want to thank two of your staff members who I spoke to recently. They were both so kind and understanding during what was an incredibly difficult time for us. Staff who are so caring, especially during such tough times, are truly a credit to any organisation. Thank you so much.

— Debra N.

I’m the manager of one of our new village sites, and I wanted to share some positive feedback with INS. The residents have been very complimentary of our team, especially the nurses who respond to the emergency alarms. They were lovely, and it’s clear we’re doing a great job. Well done, everyone!

Your phone and wrist button made me feel safe and secure in my home when through illness I felt vulnerable. The fact that I knew that I only had to press a button to have someone on the other end talk to me and arrange an ambulance allowed me to stay independent for as long as possible.

— Barbara

I want to extend my gratitude for your continued excellent service. My daughter shared that the old unit worked perfectly on Monday, helping secure an ambulance for Mum. The person from INS who assisted us was extremely calm and helpful. I thought you might appreciate this positive feedback.

a call centre nurse for when you call for help

Want to find out more about our fall detection solutions?

Speak to a member of our friendly team or request a call back.

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