TeleHealth Services

Providing Healthcare in Your Home

Our optional TeleHealth services assist with monitoring people’s health, particularly those with medical conditions.

As an established Australian healthcare provider, INS LifeGuard is committed to delivering quality care through technology. Our Telehealth services offer significant benefits for the elderly as well as those who are dealing with chronic health issues.

TeleHealth vital signs (such as blood pressure, blood sugar levels, pulse, and various other measurements) can be automatically recorded and monitored by family or carers. Alternatively, choose our professional TeleHealth service and have them monitored by or sent to a registered nurse at INS LifeGuard for monitoring. Our professional TeleHealth monitoring gives you peace of mind knowing that someone is keeping a constant eye on your health and can provide you with guidance and support if needed.

We keep comprehensive electronic patient records including medical details, medications you may be taking and any allergies. With permission, we can share the outcome with your regular GP or specialist.

We Offer Two Monitoring Options for TeleHealth Services

Free TeleHealth Monitoring

Allow clients to record vital signs and have them monitored by family or carers.

Professional TeleHealth Monitoring

With this optional service, the measurements are sent to a registered nurse at INS LifeGuard for monitoring. If the readings are of concern, our nurse will take action and follow-up with you.

Call 1800 636 040

Existing Client Enquiry

Existing SmartHome IP Dialler Users

I am Interested and I have an IP Dialler

INS LifeGuardian® App (Android & iOS)

Find out more about the INS LifeGuardian® App

Advantages of INS LifeGuard's TeleHealth Services

As an established Australian healthcare provider, INS LifeGuard is committed to delivering quality care through technology. Our TeleHealth services offer significant benefits for the elderly as well as those who are dealing with chronic health issues. These include:

Convenient access to healthcare

One of the most important advantages of our TeleHealth services is that it improves patients accessibility to health care. INS LifeGuard provides the remote delivery of health care services through the use of technology. With our TeleHealth services, patients can have their vital signs checked and monitored without having to come into contact with other people. This is especially important for those who are at high risk for contracting diseases, such as the elderly or those with weakened immune systems.

Support for patients, carers and providers

Our TeleHealth nurse service supports patients, carers, families, friends and health professionals. Vital signs can be transmitted electronically to our response centre. This allows an on-duty registered nurse to keep track of our patients’ progress and act quickly if there are any changes in their condition. We also provide hospital discharge support.

Peace of mind

INS LifeGuard's TeleHealth gives both the caregiver and patient more peace of mind. Telehealth can be used to address patient concerns, or help manage chronic health conditions including heart disease, cancer, stroke, and diabetes. Virtual access to an INS LifeGuard nurse can reduce the need for unnecessary hospital visits or frequent travel to traditional in-person health services.

Cost savings

Lastly, INS LifeGuard's TeleHealth services can also help to save on costs. With traditional health services, patients have to pay for travel expenses and the cost of seeing a doctor. With INS LifeGuard's TeleHealth services patients can access our professional telehealth monitoring for a low monthly fee. This makes it much more affordable for patients, especially those who live in rural and remote areas or who have to travel long distances to see a doctor.

FAQs

What is the meaning of TeleHealth?

TeleHealth is the use of digital information and communication technologies, such as computers and mobile devices, to access health care services remotely. These technologies can be used in improving access to care, quality of care, and patient outcomes. As an established healthcare provider in the country, INS LifeGuard provides TeleHealth services to Australians living in aged care facilities, retirement villages, or in their individual homes.
What are the benefits of TeleHealth?
TeleHealth services, whether it's scheduling teleHealth consultations with healthcare providers or having your vital signs monitored by a health professional, have many potential benefits for seniors and people with chronic health conditions. For example, it can:
- Improve health outcomes: Studies have shown that telehealth can improve health outcomes for patients with chronic conditions such as diabetes, hypertension, and heart failure.
- Reduce travel time and costs: Patients who live in rural or underserved areas may have to travel long distances to see a specialist. Telehealth can help reduce the need for travel by providing care remotely.
- Improve access to care: Many seniors and people with chronic conditions have difficulty getting to their appointments due to transportation or mobility issues. Telehealth can provide convenient access to care from home.
- Increase communication: Virtual telehealth consultations from a trusted healthcare provider can help improve communication between patients and providers. This can lead to better management of chronic conditions and improved overall health.
Overall, TeleHealth services have many advantages over traditional in-person healthcare services. It reduces the risk of disease transmission, provides faster access to better patient data, can lead to improved patient outcomes, and can help to save on costs. For these reasons, we believe that telehealth is the future of healthcare. If you are looking for a convenient and cost-effective way to monitor your health, we encourage you to give INS LifeGuard's TeleHealth services a try.
What is the main purpose of TeleHealth?

The main purpose of TeleHealth is to provide patients with access to care that is more convenient and less expensive than traditional in-person health services. The types of patients who stand to benefit the most from healthcare providers' TeleHealth services include elderly patients, people with chronic health conditions, and those who live in rural and remote areas. TeleHealth can also help reduce the risk of complications associated with travel, long wait times, and exposure to sick people.
How does LifeGuard's TeleHealth services work?

INS LifeGuard's TeleHealth services are available in three options: no monitoring, free monitoring, and professional TeleHealth monitoring.

The free monitoring option lets you record your vital signs and send them to a family member or carer. Meanwhile, the professional monitoring option gives you access to a registered nurse 24/7 who will monitor your vital signs and intervene if necessary. And, of course, selecting the no monitoring option means that you are solely responsible for monitoring your health.

You can use our TeleHealth services from the comfort of your own home, and there's no need to see a doctor or visit a hospital. All you need is an internet connection. Plus, our professional TeleHealth monitoring is available 24/7, so you can get help and support whenever you need it.

Hear From Our Clients

Find Out How INS LifeGuard Makes a Difference

An elderly man is smiling for the camera

An older man with a beard is smiling and looking at the camera.

An elderly woman with gray hair is smiling and looking at the camera.

More Client Feedback

I wanted to express my heartfelt thanks to Bev and Taliah for their wonderful service and quick action the other night when my wife needed an ambulance. I was truly impressed with the level of care and professionalism they provided.

— Tony K.

My daughter and I want to extend our sincere thanks to Belinda and Tim for their help overnight. The continuous callbacks to check on me were so comforting. They were both wonderful, and I am deeply grateful for their kindness.

— Beryl G.

I want to thank everyone at INS for their assistance when my blood pressure dropped to 70 and I eventually needed several blood transfusions in the hospital. I'm not sure what would have happened if I hadn’t been wearing my pendant. I’m incredibly grateful for the service.

— Mr. B.

I would like to thank and praise Rosie who looked after 2 calls for ambulances on Tuesday evening with me. Rosie definitely went above and beyond with her help, not only for the two residents but for me, who has no medical background!

— Angela, Village Manager

I recently had a friend who was assisted by INS LifeGuard, and I just wanted to express my appreciation for the service they provided. The questions they asked were spot-on, and the kindness they showed was both relevant and reassuring.

— Marilyn

I wanted to thank Kristie for her assistance this morning when I required an ambulance. They arrived promptly, and after experiencing a bout of vertigo, I’m already home and feeling much better. I’m very thankful for the care I received.

— Noeline E

I want to thank John for his quick action in calling 000 when my grandson was in shock after losing his grandfather. I’m truly grateful for his patience and understanding during such a difficult time.

— Mrs. Lynette P

I want to express my heartfelt thanks to Ben W for the help he provided in June when my husband was unwell. I’m happy to share that my husband is now home and recovering well.

— Ms. Laurie M

I am very grateful to Abbey for the help she provided when I had a fall in June. Her support was truly appreciated.

— Elizabeth M

I want to say a BIG THANK YOU to Robyn for saving my life recently when I had a stroke.

— Mrs. Pamela B

I want to express my gratitude to INS for their speedy response and for the help of their nurse, who was most caring and arranged for an ambulance to convey me to the hospital, where I received the appropriate attention.

— Mr. Tom W

I called to thank Rosie and the staff for calling an ambulance for my neighbor, Sally, when she fell. She is currently in the hospital and, unfortunately, broke her arm.

— Maree

I want to thank the INS nurses for their quick action in getting me an ambulance in April. I underwent major surgery and spent three weeks in the hospital.

— Mr. David G

I want to express my deepest gratitude to Nurse Belinda, who was there for me when I urgently needed an ambulance. Having this system in my home feels like having another person living with me—I no longer feel alone.

— Mrs. Morton

I want to express my heartfelt thanks to Robyn for the assistance she provided me the night before last when I needed the ambulance. I was extremely impressed with the nurse, the INS service, and the quick response time of the ambulance.

– Yvonne L.

I called to personally thank Roz for her help when I needed an ambulance. Your support was invaluable, and I’m truly grateful.

— Mrs. Jeannie A.

I want to extend my heartfelt thanks to Tim for assisting me recently with my faulty smoke detector. Your help was much appreciated.

— Mrs. Cook

I want to express my deep gratitude for all the support given to my mother over the last two years. A special thank you to Shay for being there during a very distressing time—it meant the world to me.

— Wonita

A big thank you to Ben W for your assistance the other morning. I truly appreciated how you kept me updated on what was happening during the three hours I was on the floor. Your support made a challenging time much easier.

– Bill H

I wanted to extend my heartfelt thanks to Kristie and Shay for their promptness and care yesterday. Your quick response and attention to detail made all the difference. Thank you so much!

– Mr. S and Mrs. P

I want to thank John for helping me with my alarm last week when I was short of breath. I was transported to the hospital, where it was determined I had blood clots in my lungs. I feel very lucky to be alive, and I’m deeply thankful to all the INS staff who assisted me.

– Mrs. Long

I want to express my deep gratitude to Ceara for calling the ambulance for my wife. Your quick thinking and excellent service made all the difference, and I cannot thank you enough.

— Allan T

I would like to sincerely thank you for your service. It has saved my mother several times after falls at home while she was alone. Knowing that she had help if she needed it gave us great peace of mind.

Hi Kimberley, I just want to say how much I appreciate your professionalism, care, and kindness since our first communication yesterday. You've been an absolute blessing, and I’m so thankful for how attentive and helpful you’ve been. I’m really looking forward to getting this installed for Dad.

— Natalie S.

Huge thank you to Roz. I didn’t think I needed the alarm, but after using it twice now for falls, I’m very grateful.

— Robert M.

Thank you so much, INS, for helping my husband last week when he was suffering from bad neuralgia. Your support meant the world to us, and we are very grateful.

— Mrs. Leonie R.

Thanks to the INS staff for all the wonderful and caring work over the years since I have been in the village.

— Jillian

I just wanted to take a moment to thank INS for all the assistance they've provided me over the years. Your help has been truly appreciated.

— Judith B., Campbelltown

I recently spoke with Ben M and was incredibly impressed by his politeness and knowledge about the equipment. I want to wish everyone at your company happiness and love during Christmas and the New Year. You are all lifesavers!

— Mr. Hanna

I want to express my extreme happiness with INS and how they collaborated with emergency services to ensure a quick and pleasant outcome when I needed an ambulance on Saturday. I’m especially grateful to Ben W. for his care and efficiency—he’s wonderful!

— Mrs. Barbara H.

I want to express my appreciation for the consistent and caring support I received from INS. Beverley and Shay responded promptly to my specific actions on file and even checked in with me to ensure I was okay. Thank you both for your dedication!

— Vanessa R.

I would like to express my appreciation of the service supplied by INS.The questions they asked and the kindness they expressed were very relevant and assuring.

— Marilyn

I want to thank Lisa for her assistance while I was shivering on the floor waiting for the ambulance. She kept me sane while I was waiting.

— Mrs. Connie H.

Sandra and I wanted to express our appreciation for the great service and efforts from George when Sandra was unwell recently. Great job, George!

— Bruce

Thank you for always being there and the friendly service you have always given [Mum]!

— Gwen R

Thank you for the INS LifeGuard for my husband to use when I had to go out for an appointment sometimes, knowing he would be able to use the pendant if needed.

— Carole H

I want to extend my deepest gratitude to Julie for the wonderful job she did when we had to call an ambulance for my husband last month.

— Mrs. Fox

I wanted to thank Karen for the assistance she provided with my father overnight.

— Sam

Thank you, INS, for taking such good care of my dad during his time of distress when he was struggling to breathe and feeling scared. Your help meant the world to us.

— Charles’ Daughter

Awesome, thanks for your great customer service, Ash! You really helped me out with a resident’s device, and I appreciate it.

— Robyn

I want to thank Kristie, Ben W, and Shay at INS for the thoughtful way they handled the alarm when my Mum needed help the other night. Your care and communication meant so much to us.

— A Client's Daughter

I’d like to extend my gratitude to Ceara and Shay for the care they showed my mother last week after her fall. Their assistance meant the world to us.

— Mrs. Kathleen’s daughter

During a recent medical emergency, my husband and I were immensely reassured by the prompt and professional response from INS LifeGuard Service. Robyn, a team member at INS, provided calm and effective support, quickly notifying the ambulance team and offering assistance over the phone. The swift arrival of the Village Manager further strengthened our confidence in the emergency care system. Now that my husband is recovering, we remain deeply appreciative of the compassionate and efficient service. We are so grateful for the reliable and comprehensive support provided by INS.

— Mr. and Mrs. Davis

Your phone and wrist button made me feel safe and secure in my home when through illness I felt vulnerable. The fact that I knew that I only had to press a button to have someone on the other end talk to me and arrange an ambulance allowed me to stay independent for as long as possible.

— Barbara

During a recent medical emergency, my husband and I were immensely reassured by the prompt and professional response from INS LifeGuard Service. Robyn, a team member at INS, provided calm and effective support, quickly notifying the ambulance team and offering assistance over the phone. The swift arrival of the Village Manager further strengthened our confidence in the emergency care system. Now that my husband is recovering, we remain deeply appreciative of the compassionate and efficient service. We are so grateful for the reliable and comprehensive support provided by INS.

— Mr. and Mrs. Davis

Firstly, I would like to thank you for the consistent high-quality service you have provided to The Willows Residents during 2023. Your team responds with efficiency and kindness at all times and we value the attention and care given through all the calls we have made to you. THANK YOU!!!

Just wanted to say a huge THANK YOU for all your time and patience on the phone today Nicole. As a virgin INS user, I emailed you. You called me right away and were so patient and took the time to learn a little of what our village required from this system. You then patiently explained the functions of the portal, paying attention to the functions which [our village] would find helpful.

I just wish to say thank you to the INS staff member who assisted us, Alison. She was very calm and caring and made the effort to check in on the situation over the several hours the call was active. She helped alleviate some of my distress, and I hope that you can note this on her file or at least pass on my thanks to her once more.

— Retirement Village

I recently spoke with our resident, and she couldn’t praise you enough for the amazing care, compassion, and professionalism you provided her. I also want to extend my personal thanks for your help and the service you offer. I’m on the phone with your team many times a week, and I can add my compliments to this one.

— Village Staff Member

Thank you so much, INS, for all your assistance! I am Mrs. B’s daughter, and I wanted to express how grateful I am for everything. I believe in giving credit where it’s due, and everyone at INS was so helpful in swapping over and setting up my mother’s new alarm device. Your support has been invaluable.

— Margaret

I wanted to take a moment to express my deep gratitude for the exceptional service my wife and I received. Both of us had contracted Covid, and when my wife needed to be transported to the hospital, everything went off without a hitch—like a Swiss watch. I’m particularly thankful to John, who handled our alarm call with such professionalism. Thank you to everyone involved in providing us with such excellent care.

— Arthur T

On behalf of our independent living village I must pass on our sincere thanks as your team have been really impressive lately with responding to emergencies, especially regarding one of dear residents who required an ambulance yesterday whilst having lunch in our clubroom...response time was fantastic…..well done!

I want to thank two of your staff members who I spoke to recently. They were both so kind and understanding during what was an incredibly difficult time for us. Staff who are so caring, especially during such tough times, are truly a credit to any organisation. Thank you so much.

— Debra N.

I’m the manager of one of our new village sites, and I wanted to share some positive feedback with INS. The residents have been very complimentary of our team, especially the nurses who respond to the emergency alarms. They were lovely, and it’s clear we’re doing a great job. Well done, everyone!

Your phone and wrist button made me feel safe and secure in my home when through illness I felt vulnerable. The fact that I knew that I only had to press a button to have someone on the other end talk to me and arrange an ambulance allowed me to stay independent for as long as possible.

— Barbara

I want to extend my gratitude for your continued excellent service. My daughter shared that the old unit worked perfectly on Monday, helping secure an ambulance for Mum. The person from INS who assisted us was extremely calm and helpful. I thought you might appreciate this positive feedback.

a female call centre agent representative wearing a headset

Want to find out more about our TeleHealth services?

Speak to a member of our friendly team or request a call back.

Button
Button
Button
Button
Button
Button
Button

INS LifeGuard is the only nurse on-call personal emergency response service in Australia. We have a commitment to healthcare innovation which includes personal alarms and medical alert solutions that make independence easier, safer and more enjoyable.

Our services support Seniors, Carers, Providers, NDIS Participants, Retirement Villages, DVA, Lone Workers and anyone that wants the security that help is a press of a button away.

Quicklinks

Help Centre

LATEST POSTS

The Holiday Health Crisis: How INS LifeGuard Provides Critical Support During Peak Times

By INS LifeGuard • December 18, 2024

The Importance of Immediate Health Response Services During the Holidays

Understanding Vitamin D Deficiency in Older Australians: Risks, Impacts, and Solutions

By INS LifeGuard • December 17, 2024

Vitamin D often called the "sunshine vitamin," is a vital nutrient that supports bone health, strengthens the immune system, and promotes overall well-being. However, a significant number of older Australians face vitamin D deficiencies, potentially leading to severe health complications. This article explores the causes of vitamin D deficiency in older adults, its health impacts, and offers practical solutions for prevention and management.

A woman is applying a bandage to a man 's arm.

Snake Bites in Australia: What You Need to Know

By INS LifeGuard • December 13, 2024

Learn about the common venomous snakes in Australia. Stay informed on what to do and discover regional and seasonal safety tips to ensure your safety in the wild.

The Holiday Health Crisis: How INS LifeGuard Provides Critical Support During Peak Times

By INS LifeGuard • December 18, 2024

The Importance of Immediate Health Response Services During the Holidays

Understanding Vitamin D Deficiency in Older Australians: Risks, Impacts, and Solutions

By INS LifeGuard • December 17, 2024

Newsletter Archive

Website Management Love My Online Marketing

Button
Button
Button
Button
Button
Button
Button

INS CareCall supplies and monitors emergency response equipment and services, including hardware manufactured by Chiptech, Smart-Caller, SmartLink, and the LifeGuard L-Series Diallers.

Monitoring of alarms is provided through INS LifeGuard's unique Emergency Response Centre, which is the only personal alarm response centre staffed by qualified nurses. This is an important distinction.

Quicklinks

Supporting

Newsletter Archive

Website Management Love My Online Marketing

TeleHealth Services

Providing Healthcare in Your Home

Our optional TeleHealth services assist with monitoring people’s health, particularly those with medical conditions.

We Offer Two Monitoring Options for TeleHealth Services

Free TeleHealth Monitoring

Professional TeleHealth Monitoring

Advantages of INS LifeGuard's TeleHealth Services

Convenient access to healthcare

Support for patients, carers and providers

Peace of mind

Cost savings

FAQs

What is the meaning of TeleHealth?

What are the benefits of TeleHealth?

What is the main purpose of TeleHealth?

How does LifeGuard's TeleHealth services work?

Hear From Our Clients

Find Out How INS LifeGuard Makes a Difference

More Client Feedback

I wanted to express my heartfelt thanks to Bev and Taliah for their wonderful service and quick action the other night when my wife needed an ambulance. I was truly impressed with the level of care and professionalism they provided.

My daughter and I want to extend our sincere thanks to Belinda and Tim for their help overnight. The continuous callbacks to check on me were so comforting. They were both wonderful, and I am deeply grateful for their kindness.

I want to thank everyone at INS for their assistance when my blood pressure dropped to 70 and I eventually needed several blood transfusions in the hospital. I'm not sure what would have happened if I hadn’t been wearing my pendant. I’m incredibly grateful for the service.

I would like to thank and praise Rosie who looked after 2 calls for ambulances on Tuesday evening with me. Rosie definitely went above and beyond with her help, not only for the two residents but for me, who has no medical background!

I recently had a friend who was assisted by INS LifeGuard, and I just wanted to express my appreciation for the service they provided. The questions they asked were spot-on, and the kindness they showed was both relevant and reassuring.

I wanted to thank Kristie for her assistance this morning when I required an ambulance. They arrived promptly, and after experiencing a bout of vertigo, I’m already home and feeling much better. I’m very thankful for the care I received.

I want to thank John for his quick action in calling 000 when my grandson was in shock after losing his grandfather. I’m truly grateful for his patience and understanding during such a difficult time.

I want to express my heartfelt thanks to Ben W for the help he provided in June when my husband was unwell. I’m happy to share that my husband is now home and recovering well.

I am very grateful to Abbey for the help she provided when I had a fall in June. Her support was truly appreciated.

I want to say a BIG THANK YOU to Robyn for saving my life recently when I had a stroke.

I want to express my gratitude to INS for their speedy response and for the help of their nurse, who was most caring and arranged for an ambulance to convey me to the hospital, where I received the appropriate attention.

I called to thank Rosie and the staff for calling an ambulance for my neighbor, Sally, when she fell. She is currently in the hospital and, unfortunately, broke her arm.

I want to thank the INS nurses for their quick action in getting me an ambulance in April. I underwent major surgery and spent three weeks in the hospital.

I want to express my deepest gratitude to Nurse Belinda, who was there for me when I urgently needed an ambulance. Having this system in my home feels like having another person living with me—I no longer feel alone.

I want to express my heartfelt thanks to Robyn for the assistance she provided me the night before last when I needed the ambulance. I was extremely impressed with the nurse, the INS service, and the quick response time of the ambulance.

I called to personally thank Roz for her help when I needed an ambulance. Your support was invaluable, and I’m truly grateful.

I want to extend my heartfelt thanks to Tim for assisting me recently with my faulty smoke detector. Your help was much appreciated.

I want to express my deep gratitude for all the support given to my mother over the last two years. A special thank you to Shay for being there during a very distressing time—it meant the world to me.

A big thank you to Ben W for your assistance the other morning. I truly appreciated how you kept me updated on what was happening during the three hours I was on the floor. Your support made a challenging time much easier.

I wanted to extend my heartfelt thanks to Kristie and Shay for their promptness and care yesterday. Your quick response and attention to detail made all the difference. Thank you so much!

I want to thank John for helping me with my alarm last week when I was short of breath. I was transported to the hospital, where it was determined I had blood clots in my lungs. I feel very lucky to be alive, and I’m deeply thankful to all the INS staff who assisted me.

I want to express my deep gratitude to Ceara for calling the ambulance for my wife. Your quick thinking and excellent service made all the difference, and I cannot thank you enough.

I would like to sincerely thank you for your service. It has saved my mother several times after falls at home while she was alone. Knowing that she had help if she needed it gave us great peace of mind.

Huge thank you to Roz. I didn’t think I needed the alarm, but after using it twice now for falls, I’m very grateful.

Thank you so much, INS, for helping my husband last week when he was suffering from bad neuralgia. Your support meant the world to us, and we are very grateful.

Thanks to the INS staff for all the wonderful and caring work over the years since I have been in the village.

I just wanted to take a moment to thank INS for all the assistance they've provided me over the years. Your help has been truly appreciated.

I recently spoke with Ben M and was incredibly impressed by his politeness and knowledge about the equipment. I want to wish everyone at your company happiness and love during Christmas and the New Year. You are all lifesavers!

I want to express my extreme happiness with INS and how they collaborated with emergency services to ensure a quick and pleasant outcome when I needed an ambulance on Saturday. I’m especially grateful to Ben W. for his care and efficiency—he’s wonderful!

I want to express my appreciation for the consistent and caring support I received from INS. Beverley and Shay responded promptly to my specific actions on file and even checked in with me to ensure I was okay. Thank you both for your dedication!

I would like to express my appreciation of the service supplied by INS.The questions they asked and the kindness they expressed were very relevant and assuring.

I want to thank Lisa for her assistance while I was shivering on the floor waiting for the ambulance. She kept me sane while I was waiting.

Sandra and I wanted to express our appreciation for the great service and efforts from George when Sandra was unwell recently. Great job, George!

Thank you for always being there and the friendly service you have always given [Mum]!

Thank you for the INS LifeGuard for my husband to use when I had to go out for an appointment sometimes, knowing he would be able to use the pendant if needed.

I want to extend my deepest gratitude to Julie for the wonderful job she did when we had to call an ambulance for my husband last month.

I wanted to thank Karen for the assistance she provided with my father overnight.

Thank you, INS, for taking such good care of my dad during his time of distress when he was struggling to breathe and feeling scared. Your help meant the world to us.

Awesome, thanks for your great customer service, Ash! You really helped me out with a resident’s device, and I appreciate it.

I want to thank Kristie, Ben W, and Shay at INS for the thoughtful way they handled the alarm when my Mum needed help the other night. Your care and communication meant so much to us.

I’d like to extend my gratitude to Ceara and Shay for the care they showed my mother last week after her fall. Their assistance meant the world to us.

Your phone and wrist button made me feel safe and secure in my home when through illness I felt vulnerable. The fact that I knew that I only had to press a button to have someone on the other end talk to me and arrange an ambulance allowed me to stay independent for as long as possible.

Firstly, I would like to thank you for the consistent high-quality service you have provided to The Willows Residents during 2023. Your team responds with efficiency and kindness at all times and we value the attention and care given through all the calls we have made to you. THANK YOU!!!

I want to thank two of your staff members who I spoke to recently. They were both so kind and understanding during what was an incredibly difficult time for us. Staff who are so caring, especially during such tough times, are truly a credit to any organisation. Thank you so much.

Your phone and wrist button made me feel safe and secure in my home when through illness I felt vulnerable. The fact that I knew that I only had to press a button to have someone on the other end talk to me and arrange an ambulance allowed me to stay independent for as long as possible.

I want to extend my gratitude for your continued excellent service. My daughter shared that the old unit worked perfectly on Monday, helping secure an ambulance for Mum. The person from INS who assisted us was extremely calm and helpful. I thought you might appreciate this positive feedback.

Want to find out more about our TeleHealth services?

Quicklinks

LATEST POSTS

The Holiday Health Crisis: How INS LifeGuard Provides Critical Support During Peak Times

Understanding Vitamin D Deficiency in Older Australians: Risks, Impacts, and Solutions

Snake Bites in Australia: What You Need to Know

The Holiday Health Crisis: How INS LifeGuard Provides Critical Support During Peak Times

Understanding Vitamin D Deficiency in Older Australians: Risks, Impacts, and Solutions

SUBSCRIBE TO OUR MAILING LIST

Quicklinks

SUBSCRIBE TO OUR MAILING LIST