INS LifeGuard AU Phone

INS LifeGuard

1800 636 040
INS LifeGuard AU Phone Number

International Enquiries

+61 2 4254 6226

On-the-Go Personal Mobile Alarm Systems

an elderly couple wearing LifeGuard on-the-go personal mobile alarm systems

Get out and enjoy life knowing you can contact a nurse at any time with INS LifeGuard's personal mobile alarm solutions.

Take your alarm with you wherever you go with INS LifeGuardian® App (Apple and Android), LifeGuard SmartTracker or LifeGuard SafetyWatch - all with built-in GPS locators.

INS LifeGuard offers on-the-go monitoring solutions for those who wish to live safe and productive lives, as independently as possible.


Packed with great features and functionalities, ranging from 24/7 monitoring to fall detection, our mobile alarm systems are especially useful for individuals who live alone but want to enjoy independent living.


Our response centre is staffed by highly qualified, experienced nurses and other healthcare professionals, 24 hours a day, seven days a week. We know of no other company that can make that claim.

How It Works?

INS LifeGuard personal alarms and nurse call systems allow seniors to live more independent and active lives, knowing that aid is available at the touch of a button, 24 hours a day, 7 days a week.

Step 1

Press the Button to Trigger an Alarm

In the event of an emergency, press the button on your personal alarm system. We can also supply a Fall Sensor that automatically triggers an alarm when a fall is detected.

Step 2

Communicate with our INS Nurse

An alarm is sent to a nurse in our emergency response centre, who has access to your personal details and medical history. The nurse will call out to you over a two-way speaker on your emergency unit. You need not be near the unit to be heard.

Step 3

Assistance Arranged

The nurse will assess the situation and send whatever help is required – whether that be your emergency contacts (family member, neighbour, or friend), or emergency services.

Step 4

Dispatched Help if Necessary

If the nurse is unable to make voice contact, an ambulance will be dispatched to your location. No matter what the situation, rest assured help is on the way.

Additional Care & Support Features

  • 24/7 Medical & Emotional Support – We care for both your mental and physical well-being.
  • TeleHealth -Vital signs can be recorded and monitored by family members or carers, or by our nurses through our professional Telehealth services.
  • Welfare Checks – Peace of mind with post-hospital and regular welfare checks. 
  • Free iOS/Android Carer App - INS LifeGuardian Connect® allows family and carers to receive alerts for alarms and critical events. 
  • Client Portal – Update client and family information remotely.
  • Managers Portal – Access reports, manage services, and send alerts for independent living providers.

Choose the Mobile Medical or Personal Alarm Solution that Best Suits Your Needs

If you maintain an active lifestyle you may want to consider a mobile medical or personal mobile alarm system. Mobile systems go with you when you leave the house, and use GPS technology to pinpoint your exact location and cellular technology to connect you to family, friends or carer if you would like to self monitor or a nurse in our 24/7 response centre.

LifeGuardian App - mobile alarm

INS LifeGuardian® App (Android & iOS)

This world-first innovative collaboration brings together the unparalleled expertise of Apple and Android technologies and the unmatched TeleHealth and Emergency Response services by INS LifeGuard, Australia's premier Nurse on Call provider.


The INS LifeGuardian® isn't just another app – it's your shield, offering an array of preventive and reactive features to ensure your safety.

Find Out More
LifeGuard SmartTracker mobile alarm

LifeGuard SmartTracker

With the simple press of a button in this compact alarm, you’re in contact with an experienced nurse. The nurse can speak with you via speakerphone and assess the situation. The built-in GPS locator ensures we’ll be able to pinpoint your location in an emergency and send help — even if you are not able to respond. It is a stylish pendant that works using the same cellular phone technology as a mobile phone, but without the complicated features. It also functions as a fall detector, and has a docking station for easy charging.


If you prefer, you can choose self-monitoring to let your family, friends or carer monitor the LifeGuard SmartTracker instead of our nurses.

View Product
LifeGuard SmartTracker mobile alarm

LifeGuard SafetyWatch

The LifeGuard SafetyWatch is a stylish medical alarm that lets you send an alarm in real-time with your GPS location by simply pressing the SOS button. This device uses up to 4 location technologies for comprehensive coverage, ensuring that our Emergency Response Centre will be able to find you wherever you are. It also comes with a host of other helpful features, including heart rate monitoring, steps tracking, fall detection, geofence alerts, and more. With all its features, the LifeGuard SafetyWatch is perfect for seniors, lone workers, and people with chronic medical conditions.

View Product

Read our Frequently Asked Questions about personal and medical alarms

The INS LifeGuard mobile alarms allow you to live your life knowing help is just a press of a button away.

  • How does a mobile personal or medical alarm work?

    Here’s how INS LifeGuard’s mobile personal and medical alarms work:


    1. In the event of an emergency, press the button on your mobile alarm or transmitter. Or if you're wearing our alarm with fall detection, an alert will automatically be sent after detecting a sudden fall.
    2. An alarm is sent to a nurse in our emergency response centre, who has access to your personal details and medical history. The nurse will call out to you over a two-way speaker on your emergency unit. * You need not be near the unit to be heard.
    3. The nurse will assess the situation and send whatever help is required – whether that be contacting a family member, neighbour, friend, or emergency services.
    4. If the nurse is unable to make voice contact, an ambulance will be dispatched to your location. No matter what the situation, rest assured help is on the way.

    * Network coverage and voice quality are dependent on local environmental conditions and are not within the control of INS LifeGuard. Rest assured, even if we cannot speak to you over the alarm system, we have received the alarm and will send help.

  • What's the best personal mobile alarm for the elderly?

    The best personal mobile alarm for the elderly is the one that addresses their specific needs. INS LifeGuard's mobile personal and medical alarms are designed for seniors who want to live independently. The emergency help button, built-in GPS locator, fall detection, geofence alarms, 2-way voice, medication reminders, and telehealth services are just some of the many features that make it the perfect solution for those who want to remain independant.

  • What's the best personal mobile alarm for children?

    When it comes to the safety of our kids, there is no such thing as being too careful. That's why INS LifeGuard's mobile alarms were designed to give parents and carers peace of mind, whether their children are home alone or out and about. The emergency help button can be used to summon help in an emergency, while the built-in GPS locator ensures that they can always be found in an incident. The geofence alarms can also be used to set up areas where your child is not allowed to go, and you will be notified if they leave these boundaries.

  • Is a personal mobile alarm a good idea?

    There is no one-size-fits-all answer to this question, as it entirely depends on an individual’s needs and circumstances. However, personal alarms can be an excellent way to increase safety and security, particularly for those who live alone or have medical conditions that could leave them vulnerable in an emergency. If you are considering a personal mobile alarm, be sure to choose products from a reputable provider such as INS LifeGuard.

  • What is geo-fencing and how does it protect wanderers?

    Geofencing is a feature of some personal alarms that allows you to set up virtual boundaries. If the wearer of the alarm crosses these boundaries, you will be notified immediately. This can be an extremely useful tool for protecting loved ones who wander, as it gives you the ability to track their movements and ensure that they stay safe. The INS LifeGuardian® app comes with geofencing capabilities built-in, making it a great safety solution for people with dementia or Alzheimer's.

  • How to buy the best personal mobile alarm?

    To buy the best personal mobile alarm, you need to consider your specific needs and circumstances. Do you live alone? Do you have any medical conditions? Are you worried about wandering? Once you have a good understanding of your needs, you can start looking at your available options and compare their features. If you’re considering getting a personal or medical alarm from INS LifeGuard, get in touch with us and we will be happy to advise you on the most suitable care alarm for your needs and circumstances.

Hear From Our Clients

Find Out How INS LifeGuard Makes a Difference

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More Client Feedback

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I wanted to express my heartfelt thanks to Bev and Taliah for their wonderful service and quick action the other night when my wife needed an ambulance. I was truly impressed with the level of care and professionalism they provided.

— Tony K.
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My daughter and I want to extend our sincere thanks to Belinda and Tim for their help overnight. The continuous callbacks to check on me were so comforting. They were both wonderful, and I am deeply grateful for their kindness.

— Beryl G.
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I want to thank everyone at INS for their assistance when my blood pressure dropped to 70 and I eventually needed several blood transfusions in the hospital. I'm not sure what would have happened if I hadn’t been wearing my pendant. I’m incredibly grateful for the service.

— Mr. B.
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I would like to thank and praise Rosie who looked after 2 calls for ambulances on Tuesday evening with me. Rosie definitely went above and beyond with her help, not only for the two residents but for me, who has no medical background!

— Angela, Village Manager
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I recently had a friend who was assisted by INS LifeGuard, and I just wanted to express my appreciation for the service they provided. The questions they asked were spot-on, and the kindness they showed was both relevant and reassuring.

— Marilyn
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I wanted to thank Kristie for her assistance this morning when I required an ambulance. They arrived promptly, and after experiencing a bout of vertigo, I’m already home and feeling much better. I’m very thankful for the care I received.

— Noeline E
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I want to thank John for his quick action in calling 000 when my grandson was in shock after losing his grandfather. I’m truly grateful for his patience and understanding during such a difficult time.

— Mrs. Lynette P
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I want to express my heartfelt thanks to Ben W for the help he provided in June when my husband was unwell. I’m happy to share that my husband is now home and recovering well.

— Ms. Laurie M
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I am very grateful to Abbey for the help she provided when I had a fall in June. Her support was truly appreciated.

— Elizabeth M
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I want to say a BIG THANK YOU to Robyn for saving my life recently when I had a stroke.

— Mrs. Pamela B
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I want to express my gratitude to INS for their speedy response and for the help of their nurse, who was most caring and arranged for an ambulance to convey me to the hospital, where I received the appropriate attention.

— Mr. Tom W
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I called to thank Rosie and the staff for calling an ambulance for my neighbor, Sally, when she fell. She is currently in the hospital and, unfortunately, broke her arm.

— Maree
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I want to thank the INS nurses for their quick action in getting me an ambulance in April. I underwent major surgery and spent three weeks in the hospital.

— Mr. David G
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I want to express my deepest gratitude to Nurse Belinda, who was there for me when I urgently needed an ambulance. Having this system in my home feels like having another person living with me—I no longer feel alone.

— Mrs. Morton
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I want to express my heartfelt thanks to Robyn for the assistance she provided me the night before last when I needed the ambulance. I was extremely impressed with the nurse, the INS service, and the quick response time of the ambulance.

– Yvonne L.
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I called to personally thank Roz for her help when I needed an ambulance. Your support was invaluable, and I’m truly grateful.

— Mrs. Jeannie A.
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I want to extend my heartfelt thanks to Tim for assisting me recently with my faulty smoke detector. Your help was much appreciated.

— Mrs. Cook
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I want to express my deep gratitude for all the support given to my mother over the last two years. A special thank you to Shay for being there during a very distressing time—it meant the world to me.

— Wonita
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A big thank you to Ben W for your assistance the other morning. I truly appreciated how you kept me updated on what was happening during the three hours I was on the floor. Your support made a challenging time much easier.

– Bill H
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I wanted to extend my heartfelt thanks to Kristie and Shay for their promptness and care yesterday. Your quick response and attention to detail made all the difference. Thank you so much!

– Mr. S and Mrs. P
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I want to thank John for helping me with my alarm last week when I was short of breath. I was transported to the hospital, where it was determined I had blood clots in my lungs. I feel very lucky to be alive, and I’m deeply thankful to all the INS staff who assisted me.

– Mrs. Long
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I want to express my deep gratitude to Ceara for calling the ambulance for my wife. Your quick thinking and excellent service made all the difference, and I cannot thank you enough.

— Allan T
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I would like to sincerely thank you for your service. It has saved my mother several times after falls at home while she was alone. Knowing that she had help if she needed it gave us great peace of mind.

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Hi Kimberley, I just want to say how much I appreciate your professionalism, care, and kindness since our first communication yesterday. You've been an absolute blessing, and I’m so thankful for how attentive and helpful you’ve been. I’m really looking forward to getting this installed for Dad.

— Natalie S.
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Huge thank you to Roz. I didn’t think I needed the alarm, but after using it twice now for falls, I’m very grateful.

— Robert M.
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Thank you so much, INS, for helping my husband last week when he was suffering from bad neuralgia. Your support meant the world to us, and we are very grateful.

— Mrs. Leonie R.
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Thanks to the INS staff for all the wonderful and caring work over the years since I have been in the village.

— Jillian

I just wanted to take a moment to thank INS for all the assistance they've provided me over the years. Your help has been truly appreciated.

— Judith B., Campbelltown
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I recently spoke with Ben M and was incredibly impressed by his politeness and knowledge about the equipment. I want to wish everyone at your company happiness and love during Christmas and the New Year. You are all lifesavers!

— Mr. Hanna
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I want to express my extreme happiness with INS and how they collaborated with emergency services to ensure a quick and pleasant outcome when I needed an ambulance on Saturday. I’m especially grateful to Ben W. for his care and efficiency—he’s wonderful!

— Mrs. Barbara H.
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I want to express my appreciation for the consistent and caring support I received from INS. Beverley and Shay responded promptly to my specific actions on file and even checked in with me to ensure I was okay. Thank you both for your dedication!

— Vanessa R.
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I would like to express my appreciation of the service supplied by INS.The questions they asked and the kindness they expressed were very relevant and assuring.

— Marilyn
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I want to thank Lisa for her assistance while I was shivering on the floor waiting for the ambulance. She kept me sane while I was waiting.

— Mrs. Connie H.
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Sandra and I wanted to express our appreciation for the great service and efforts from George when Sandra was unwell recently. Great job, George!

— Bruce
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Thank you for always being there and the friendly service you have always given [Mum]!

— Gwen R
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Thank you for the INS LifeGuard for my husband to use when I had to go out for an appointment sometimes, knowing he would be able to use the pendant if needed.

— Carole H
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I want to extend my deepest gratitude to Julie for the wonderful job she did when we had to call an ambulance for my husband last month.

— Mrs. Fox
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I wanted to thank Karen for the assistance she provided with my father overnight.

— Sam
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Thank you, INS, for taking such good care of my dad during his time of distress when he was struggling to breathe and feeling scared. Your help meant the world to us.

— Charles’ Daughter
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Awesome, thanks for your great customer service, Ash! You really helped me out with a resident’s device, and I appreciate it.

— Robyn
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I want to thank Kristie, Ben W, and Shay at INS for the thoughtful way they handled the alarm when my Mum needed help the other night. Your care and communication meant so much to us.

— A Client's Daughter
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I’d like to extend my gratitude to Ceara and Shay for the care they showed my mother last week after her fall. Their assistance meant the world to us.

— Mrs. Kathleen’s daughter

During a recent medical emergency, my husband and I were immensely reassured by the prompt and professional response from INS LifeGuard Service. Robyn, a team member at INS, provided calm and effective support, quickly notifying the ambulance team and offering assistance over the phone. The swift arrival of the Village Manager further strengthened our confidence in the emergency care system. Now that my husband is recovering, we remain deeply appreciative of the compassionate and efficient service. We are so grateful for the reliable and comprehensive support provided by INS.

— Mr. and Mrs. Davis

Your phone and wrist button made me feel safe and secure in my home when through illness I felt vulnerable. The fact that I knew that I only had to press a button to have someone on the other end talk to me and arrange an ambulance allowed me to stay independent for as long as possible.

— Barbara

During a recent medical emergency, my husband and I were immensely reassured by the prompt and professional response from INS LifeGuard Service. Robyn, a team member at INS, provided calm and effective support, quickly notifying the ambulance team and offering assistance over the phone. The swift arrival of the Village Manager further strengthened our confidence in the emergency care system. Now that my husband is recovering, we remain deeply appreciative of the compassionate and efficient service. We are so grateful for the reliable and comprehensive support provided by INS.

— Mr. and Mrs. Davis

Firstly, I would like to thank you for the consistent high-quality service you have provided to The Willows Residents during 2023. Your team responds with efficiency and kindness at all times and we value the attention and care given through all the calls we have made to you. THANK YOU!!!

Just wanted to say a huge THANK YOU for all your time and patience on the phone today Nicole. As a virgin INS user, I emailed you. You called me right away and were so patient and took the time to learn a little of what our village required from this system. You then patiently explained the functions of the portal, paying attention to the functions which [our village] would find helpful.

I just wish to say thank you to the INS staff member who assisted us, Alison. She was very calm and caring and made the effort to check in on the situation over the several hours the call was active. She helped alleviate some of my distress, and I hope that you can note this on her file or at least pass on my thanks to her once more.

— Retirement Village
John Doe's Image

I recently spoke with our resident, and she couldn’t praise you enough for the amazing care, compassion, and professionalism you provided her. I also want to extend my personal thanks for your help and the service you offer. I’m on the phone with your team many times a week, and I can add my compliments to this one.

— Village Staff Member

Thank you so much, INS, for all your assistance! I am Mrs. B’s daughter, and I wanted to express how grateful I am for everything. I believe in giving credit where it’s due, and everyone at INS was so helpful in swapping over and setting up my mother’s new alarm device. Your support has been invaluable.

— Margaret

I wanted to take a moment to express my deep gratitude for the exceptional service my wife and I received. Both of us had contracted Covid, and when my wife needed to be transported to the hospital, everything went off without a hitch—like a Swiss watch. I’m particularly thankful to John, who handled our alarm call with such professionalism. Thank you to everyone involved in providing us with such excellent care.

— Arthur T

On behalf of our independent living village I must pass on our sincere thanks as your team have been really impressive lately with responding to emergencies, especially regarding one of dear residents who required an ambulance yesterday whilst having lunch in our clubroom...response time was fantastic…..well done!

I want to thank two of your staff members who I spoke to recently. They were both so kind and understanding during what was an incredibly difficult time for us. Staff who are so caring, especially during such tough times, are truly a credit to any organisation. Thank you so much.

— Debra N.

I’m the manager of one of our new village sites, and I wanted to share some positive feedback with INS. The residents have been very complimentary of our team, especially the nurses who respond to the emergency alarms. They were lovely, and it’s clear we’re doing a great job. Well done, everyone!

Your phone and wrist button made me feel safe and secure in my home when through illness I felt vulnerable. The fact that I knew that I only had to press a button to have someone on the other end talk to me and arrange an ambulance allowed me to stay independent for as long as possible.

— Barbara

I want to extend my gratitude for your continued excellent service. My daughter shared that the old unit worked perfectly on Monday, helping secure an ambulance for Mum. The person from INS who assisted us was extremely calm and helpful. I thought you might appreciate this positive feedback.

a LifeGuard nurse wearing a headset

Want to find out more about our personal mobile alarms?

Speak to a member of our friendly team or request a call back.

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