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INS LifeGuard

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+61 2 4254 6226

LifeGuard SafetyWatch

LifeGuard SafetyWatch

Feel safe and secure while you’re out and about with the LifeGuard SafetyWatch — our newest mobile alarm for seniors, individuals with chronic medical conditions, and lone workers.


With the LifeGuard SafetyWatch, you can instantly send an alarm to our 24/7 Emergency Response Centre along with your GPS location in real time. It's as simple as pressing and holding the button for three seconds.


It also functions as a heart rate monitor and step counter, providing you with valuable health insights on-demand.* These features can be conveniently accessed with just a quick swipe of the screen.


Even with all these impressive features, it remains incredibly easy to use, empowering you to live your life confidently.


*Intended for use as a fitness/wellness device. The sensors are not clinical-grade or TGA approved, and not intended to be used for medical assessment.


Fall Sensors work by detecting a period of acceleration followed by an impact or sudden stop. However, not all falls can be detected, so you should always press your help button after experiencing a fall, if you're able to.

Professional Monitoring by Healthcare Professionals
Purchase Price $440
One-off SIM Establishment Fee: $20+GST

Monthly Monitoring $24.95 OR $6 for clients with an existing in-home monitoring service with INS LifeGuard
Sim Fee: $4.95
+ Shipping

Features

  • 4G LTE Connectivity

    Supports various 4G bands and will fall back to 3G/2G when there’s no 4G coverage.

  • SOS button

    Simply press to send an alarm in real time with your location details.

  • Heart Rate Monitoring

    It can measure the wearer’s heart rate on demand by swiping to the Heart Rate screen and tapping it.


    Intended for use as a fitness/wellness device. The sensors are not clinical-grade or TGA approved, and not intended to be used for medical assessment.

  • Step Counter

    Tracks daily movement to encourage health and vitality.

  • Voice Prompts

    Lets you know the time and status of your device (e.g. your alarm has been activated).

  • Fall Detection

    If a potential fall or collision is detected, it will trigger an alarm.


    Fall Sensors work by detecting a period of acceleration followed by an impact or sudden stop. However, not all falls can be detected, so you should always press your help button after experiencing a fall, if you're able to.

  • Geofence Alerts

    Ability to set Geofence areas and INS LifeGuard can receive alerts as the device enters or exits those areas (e.g. for those with dementia who may wander). Optional service that incurs an additional fee.

  • 4 Locating Technologies

    Real-time tracking, up to 4 location technologies: GPS, WiFi, Bluetooth and LBS.

  • Waterproof IP67

    Can safely be worn in the shower, where many falls occur. However, we recommend the SafetyWatch not be exposed to chemicals or cleansers; subjected to direct, prolonged water spray; submerged in water deeper than 1 meter; or submerged for more than 30 minutes.

  • Two-Way Calling

    Built-in speaker and microphone for seamless 2-way communication with our emergency response centre.

Frequently Asked Questions (FAQs)


  • What is the best medical alert watch or pendant for seniors in Australia?

    INS LifeGuard offers two of the best medical alert devices for seniors in Australia: the LifeGuard SafetyWatch and the LifeGuard SmartTracker. 

    The SafetyWatch and SmartTracker are rapid-response medical alert devices that are designed to help Australian seniors maintain safe and independent living. 


    By simply pressing the HELP button, you can establish contact with our 24/7 Emergency Response Centre and speak with one of our nurses who will always be ready to address your concern. But even if you are unable to respond, the built-in GPS locator on each device guarantees that we will still be able to find you in the middle of an emergency and offer you assistance.


    The LifeGuard SmartTracker can be worn around the neck or on a belt clip, whereas the SafetyWatch is worn on the wrist like a normal watch. Both utilise the same cellular phone technology as a mobile device, making them user-friendly without complicated features. The devices can also function as a fall detector.*


    *Fall Sensors work by detecting a period of acceleration followed by an impact or sudden stop. However, falls don't always result in a sudden impact, so you should always press your alarm button on your Fall Sensor after experiencing a fall, if you're able to.

  • What is the best personal alarm for when I'm not home?

    Our LifeGuard SafetyWatch and LifeGuard SmartTracker are among the best on-the-go personal alarms. Featuring a two-way voice communication and a built-in GPS tracking locator, we can speak to you directly, locate you, and send emergency assistance.

  • What is the best fall detection device in Australia?

    INS LifeGuard offers the best fall detection devices for managing falls among the elderly and lone workers in Australia — the LifeGuard SafetyWatch and the LifeGuard SmartTracker.


    Basically, our fall detection solutions (which can be worn like a pendant, watch, or clipped on a belt) automatically alert one of our nurses when a sudden impact followed by inactivity is detected.


    We also have a mobile app that enables you to use your compatible phone as a personal alarm while on the go. With our INS LifeGuardian® app, you can quickly send an alert to our 24/7 response centre with a simple press of a button.


    What's more, some of our fall detection devices also include a GPS position tracker, enabling us to locate you precisely in case an emergency happens while you are away from home. Having all of these device features, our personal alarms and fall detection systems are indeed the best choice for Australians who are at risk of falls.*


    *Fall Sensors work by detectinga period of acceleration followed by an impact or sudden stop. However, falls don't always result in a sudden impact, so you should always press your alarm button on your Fall Sensor after experiencing a fall, if you're able to..

  • Does Medicare pay for a medical alert watch or pendant?

    Unfortunately, Medicare Australia does not cover medical alert devices in general. However, if you have been diagnosed with a certain illness and our INS LifeGuard medical alert devices were included in your prescribed treatment, you may be given a discount or healthcare coverage to reimburse their costs.

  • How much does a medical alert watch or pendant cost?

    The LifeGuard SafetyWatch is a medical alert watch that can help keep you safe and secure when you’re out and about. Click here to view its price.


    The LifeGuard SmartTracker can be worn as a medical alert pendant or clipped on a belt so that you may be located easily in the event of a medical emergency. Click here to learn how much it costs.

  • How does the medical alert necklace or watch work?

    When you need help, simply press the button on your LifeGuard transmitter, SmartTracker or SafetyWatch and an alarm will be sent to a nurse in our Emergency Response Centre.


    The LifeGuard SmartTracker or SafetyWatch has sensing devices called accelerometers that can detect movement and sense whether you may have had a fall. Fall Sensors work by detecting a period of acceleration followed by an impact or sudden stop. However, falls don't always result in a sudden impact, so you should always press your alarm button on your Fall Sensor after experiencing a fall, if you're able to. 

  • What medical alert systems are covered by Medicare?

    Medical alert systems are not covered by Part A or Part B of the original Medicare program. However, these medical alert devices might be covered by some Medicare Advantage plans in Part C.


    Generally referred to as original Medicare, Medicare includes:


    Part A - Hospitalization Insurance

    Part B - Medical Insurance

    Part C - Medicare Advantage

    Part D - Prescription Drug Coverage

  • How can I get a free medical alert watch or necklace?

    The Australian Government has created the National Disability Insurance Scheme (NDIS) to offer financial support to individuals with disabilities. This funding can be used to cover the costs of purchasing the necessary medical products and services that you need to live safely and independently. This includes our medical alert watch, the LifeGuard SafetyWatch, and our medical alert pendant, the LifeGuard SmartTracker.

  • Which is better medical alert watch or necklace?

    A medical alert watch and a necklace are both equally important as they have the same function, which is to give you the ability to easily call for help in case there's an emergency. So you can choose the option that best suits you.

  • How much is an INS LifeGuard medical alert watch?

    Click here to view the pricing of the LifeGuard SafetyWatch.

  • How much is an INS LifeGuard medical alert pendant?

    The LifeGuard SmartTracker is a medical alert device that can be worn as a pendant. Click here to view its pricing

  • How does an INS LifeGuard personal alarm device work?

    In the event of an emergency, press the button of your LifeGuard personal medical alarm. A nurse on our emergency response centre will get notified and will call you immediately on your emergency unit.


    The nurse will evaluate the situation and send any necessary assistance whether it be emergency services or one of your emergency contacts such as a relative, neighbour, or acquaintance. If the nurse is unable to get in touch with you by voice, an ambulance will be sent to your location.


    Depending on your needs and preference, we may also provide a Fall Sensor that automatically triggers an alarm when a fall is detected.*


    *Fall Sensors work by detecting a period of acceleration followed by an impact or sudden stop. However, falls don't always result in a sudden impact, so you should always press your alarm button on your Fall Sensor after experiencing a fall, if you're able to.

Hear From Our Clients

Find Out How INS LifeGuard Makes a Difference

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More Client Feedback

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I wanted to express my heartfelt thanks to Bev and Taliah for their wonderful service and quick action the other night when my wife needed an ambulance. I was truly impressed with the level of care and professionalism they provided.

— Tony K.
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My daughter and I want to extend our sincere thanks to Belinda and Tim for their help overnight. The continuous callbacks to check on me were so comforting. They were both wonderful, and I am deeply grateful for their kindness.

— Beryl G.
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I want to thank everyone at INS for their assistance when my blood pressure dropped to 70 and I eventually needed several blood transfusions in the hospital. I'm not sure what would have happened if I hadn’t been wearing my pendant. I’m incredibly grateful for the service.

— Mr. B.
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I would like to thank and praise Rosie who looked after 2 calls for ambulances on Tuesday evening with me. Rosie definitely went above and beyond with her help, not only for the two residents but for me, who has no medical background!

— Angela, Village Manager
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I recently had a friend who was assisted by INS LifeGuard, and I just wanted to express my appreciation for the service they provided. The questions they asked were spot-on, and the kindness they showed was both relevant and reassuring.

— Marilyn
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I wanted to thank Kristie for her assistance this morning when I required an ambulance. They arrived promptly, and after experiencing a bout of vertigo, I’m already home and feeling much better. I’m very thankful for the care I received.

— Noeline E
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I want to thank John for his quick action in calling 000 when my grandson was in shock after losing his grandfather. I’m truly grateful for his patience and understanding during such a difficult time.

— Mrs. Lynette P
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I want to express my heartfelt thanks to Ben W for the help he provided in June when my husband was unwell. I’m happy to share that my husband is now home and recovering well.

— Ms. Laurie M
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I am very grateful to Abbey for the help she provided when I had a fall in June. Her support was truly appreciated.

— Elizabeth M
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I want to say a BIG THANK YOU to Robyn for saving my life recently when I had a stroke.

— Mrs. Pamela B
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I want to express my gratitude to INS for their speedy response and for the help of their nurse, who was most caring and arranged for an ambulance to convey me to the hospital, where I received the appropriate attention.

— Mr. Tom W
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I called to thank Rosie and the staff for calling an ambulance for my neighbor, Sally, when she fell. She is currently in the hospital and, unfortunately, broke her arm.

— Maree
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I want to thank the INS nurses for their quick action in getting me an ambulance in April. I underwent major surgery and spent three weeks in the hospital.

— Mr. David G
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I want to express my deepest gratitude to Nurse Belinda, who was there for me when I urgently needed an ambulance. Having this system in my home feels like having another person living with me—I no longer feel alone.

— Mrs. Morton
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I want to express my heartfelt thanks to Robyn for the assistance she provided me the night before last when I needed the ambulance. I was extremely impressed with the nurse, the INS service, and the quick response time of the ambulance.

– Yvonne L.
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I called to personally thank Roz for her help when I needed an ambulance. Your support was invaluable, and I’m truly grateful.

— Mrs. Jeannie A.
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I want to extend my heartfelt thanks to Tim for assisting me recently with my faulty smoke detector. Your help was much appreciated.

— Mrs. Cook
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I want to express my deep gratitude for all the support given to my mother over the last two years. A special thank you to Shay for being there during a very distressing time—it meant the world to me.

— Wonita
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A big thank you to Ben W for your assistance the other morning. I truly appreciated how you kept me updated on what was happening during the three hours I was on the floor. Your support made a challenging time much easier.

– Bill H
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I wanted to extend my heartfelt thanks to Kristie and Shay for their promptness and care yesterday. Your quick response and attention to detail made all the difference. Thank you so much!

– Mr. S and Mrs. P
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I want to thank John for helping me with my alarm last week when I was short of breath. I was transported to the hospital, where it was determined I had blood clots in my lungs. I feel very lucky to be alive, and I’m deeply thankful to all the INS staff who assisted me.

– Mrs. Long
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I want to express my deep gratitude to Ceara for calling the ambulance for my wife. Your quick thinking and excellent service made all the difference, and I cannot thank you enough.

— Allan T
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I would like to sincerely thank you for your service. It has saved my mother several times after falls at home while she was alone. Knowing that she had help if she needed it gave us great peace of mind.

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Hi Kimberley, I just want to say how much I appreciate your professionalism, care, and kindness since our first communication yesterday. You've been an absolute blessing, and I’m so thankful for how attentive and helpful you’ve been. I’m really looking forward to getting this installed for Dad.

— Natalie S.
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Huge thank you to Roz. I didn’t think I needed the alarm, but after using it twice now for falls, I’m very grateful.

— Robert M.
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Thank you so much, INS, for helping my husband last week when he was suffering from bad neuralgia. Your support meant the world to us, and we are very grateful.

— Mrs. Leonie R.
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Thanks to the INS staff for all the wonderful and caring work over the years since I have been in the village.

— Jillian

I just wanted to take a moment to thank INS for all the assistance they've provided me over the years. Your help has been truly appreciated.

— Judith B., Campbelltown
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I recently spoke with Ben M and was incredibly impressed by his politeness and knowledge about the equipment. I want to wish everyone at your company happiness and love during Christmas and the New Year. You are all lifesavers!

— Mr. Hanna
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I want to express my extreme happiness with INS and how they collaborated with emergency services to ensure a quick and pleasant outcome when I needed an ambulance on Saturday. I’m especially grateful to Ben W. for his care and efficiency—he’s wonderful!

— Mrs. Barbara H.
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I want to express my appreciation for the consistent and caring support I received from INS. Beverley and Shay responded promptly to my specific actions on file and even checked in with me to ensure I was okay. Thank you both for your dedication!

— Vanessa R.
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I would like to express my appreciation of the service supplied by INS.The questions they asked and the kindness they expressed were very relevant and assuring.

— Marilyn
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I want to thank Lisa for her assistance while I was shivering on the floor waiting for the ambulance. She kept me sane while I was waiting.

— Mrs. Connie H.
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Sandra and I wanted to express our appreciation for the great service and efforts from George when Sandra was unwell recently. Great job, George!

— Bruce
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Thank you for always being there and the friendly service you have always given [Mum]!

— Gwen R
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Thank you for the INS LifeGuard for my husband to use when I had to go out for an appointment sometimes, knowing he would be able to use the pendant if needed.

— Carole H
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I want to extend my deepest gratitude to Julie for the wonderful job she did when we had to call an ambulance for my husband last month.

— Mrs. Fox
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I wanted to thank Karen for the assistance she provided with my father overnight.

— Sam
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Thank you, INS, for taking such good care of my dad during his time of distress when he was struggling to breathe and feeling scared. Your help meant the world to us.

— Charles’ Daughter
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Awesome, thanks for your great customer service, Ash! You really helped me out with a resident’s device, and I appreciate it.

— Robyn
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I want to thank Kristie, Ben W, and Shay at INS for the thoughtful way they handled the alarm when my Mum needed help the other night. Your care and communication meant so much to us.

— A Client's Daughter
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I’d like to extend my gratitude to Ceara and Shay for the care they showed my mother last week after her fall. Their assistance meant the world to us.

— Mrs. Kathleen’s daughter

During a recent medical emergency, my husband and I were immensely reassured by the prompt and professional response from INS LifeGuard Service. Robyn, a team member at INS, provided calm and effective support, quickly notifying the ambulance team and offering assistance over the phone. The swift arrival of the Village Manager further strengthened our confidence in the emergency care system. Now that my husband is recovering, we remain deeply appreciative of the compassionate and efficient service. We are so grateful for the reliable and comprehensive support provided by INS.

— Mr. and Mrs. Davis

Your phone and wrist button made me feel safe and secure in my home when through illness I felt vulnerable. The fact that I knew that I only had to press a button to have someone on the other end talk to me and arrange an ambulance allowed me to stay independent for as long as possible.

— Barbara

During a recent medical emergency, my husband and I were immensely reassured by the prompt and professional response from INS LifeGuard Service. Robyn, a team member at INS, provided calm and effective support, quickly notifying the ambulance team and offering assistance over the phone. The swift arrival of the Village Manager further strengthened our confidence in the emergency care system. Now that my husband is recovering, we remain deeply appreciative of the compassionate and efficient service. We are so grateful for the reliable and comprehensive support provided by INS.

— Mr. and Mrs. Davis

Firstly, I would like to thank you for the consistent high-quality service you have provided to The Willows Residents during 2023. Your team responds with efficiency and kindness at all times and we value the attention and care given through all the calls we have made to you. THANK YOU!!!

Just wanted to say a huge THANK YOU for all your time and patience on the phone today Nicole. As a virgin INS user, I emailed you. You called me right away and were so patient and took the time to learn a little of what our village required from this system. You then patiently explained the functions of the portal, paying attention to the functions which [our village] would find helpful.

I just wish to say thank you to the INS staff member who assisted us, Alison. She was very calm and caring and made the effort to check in on the situation over the several hours the call was active. She helped alleviate some of my distress, and I hope that you can note this on her file or at least pass on my thanks to her once more.

— Retirement Village
John Doe's Image

I recently spoke with our resident, and she couldn’t praise you enough for the amazing care, compassion, and professionalism you provided her. I also want to extend my personal thanks for your help and the service you offer. I’m on the phone with your team many times a week, and I can add my compliments to this one.

— Village Staff Member

Thank you so much, INS, for all your assistance! I am Mrs. B’s daughter, and I wanted to express how grateful I am for everything. I believe in giving credit where it’s due, and everyone at INS was so helpful in swapping over and setting up my mother’s new alarm device. Your support has been invaluable.

— Margaret

I wanted to take a moment to express my deep gratitude for the exceptional service my wife and I received. Both of us had contracted Covid, and when my wife needed to be transported to the hospital, everything went off without a hitch—like a Swiss watch. I’m particularly thankful to John, who handled our alarm call with such professionalism. Thank you to everyone involved in providing us with such excellent care.

— Arthur T

On behalf of our independent living village I must pass on our sincere thanks as your team have been really impressive lately with responding to emergencies, especially regarding one of dear residents who required an ambulance yesterday whilst having lunch in our clubroom...response time was fantastic…..well done!

I want to thank two of your staff members who I spoke to recently. They were both so kind and understanding during what was an incredibly difficult time for us. Staff who are so caring, especially during such tough times, are truly a credit to any organisation. Thank you so much.

— Debra N.

I’m the manager of one of our new village sites, and I wanted to share some positive feedback with INS. The residents have been very complimentary of our team, especially the nurses who respond to the emergency alarms. They were lovely, and it’s clear we’re doing a great job. Well done, everyone!

Your phone and wrist button made me feel safe and secure in my home when through illness I felt vulnerable. The fact that I knew that I only had to press a button to have someone on the other end talk to me and arrange an ambulance allowed me to stay independent for as long as possible.

— Barbara

I want to extend my gratitude for your continued excellent service. My daughter shared that the old unit worked perfectly on Monday, helping secure an ambulance for Mum. The person from INS who assisted us was extremely calm and helpful. I thought you might appreciate this positive feedback.

a LifeGuard call centre nurse

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