INS LifeGuard AU Phone

INS LifeGuard

1800 636 040
INS LifeGuard AU Phone Number

International Enquiries

+61 2 4254 6226

NDIS Participants

an NDIS participant holding a tablet with a red protective cover

INS LifeGuard is a Registered NDIS Provider. We offer both in-home and mobile systems — so NDIS participants can get help at any time, wherever you may be.

Personal and Medical Alarm Solutions for NDIS Participants

Our response centre is staffed by qualified and registered nurses, 24 hours a day, 7 days a week. We don’t know of any other that can provide this level of service and support.

We Offer Both In-Home and Mobile Alarm Systems

Our prevention-based services are comprehensive, fully flexible, and tailored to meet the individual requirements of those who use them.


Funding to cover the cost of our products and services could be available under NDIS Standard (Level 2) Assistive Technology and could be approved without the need for an assessment or quote.

a carer with an NDIS participant

In-Home Monitoring

Our in-home monitoring solutions include 24/7 emergency response by healthcare professionals, a free nurse chat and health info line, and a Free TeleHealth Service (if monitored by family or carers). You may add optional services including, but not limited to, a Professional TeleHealth Service, virtual GP consultations, and home automation.

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In-Home Monitoring

LifeGuard SmartHome LGX

LifeGuard SmartHome LGX

This in-home medical alarm system has a modest design but is equipped with a range of features, including emergency nurse response, telecare technology, and home automation. This device comes with a waterproof transmitter that you can wear on your wrist at all times, even when you’re in the shower. All in all, the LifeGuard SmartHome LGX the perfect all-in-one solution for NDIS participants who want to live independently and safely.

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SmartLink Medi Guardian MKII 4G

SmartLink Medi Guardian MKII 4G

This medical emergency alarm features a smart design that allows it to be installed virtually anywhere in your home. Like the LifeGuard SmartHome LGX, the SmartLink Medi Guardian MKII is also equipped with many features that support safe and independent living. This device is shipped with a waterproof transmitter, but upon request can be sent to you with additional transmitters and call points.

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On-The-Go Monitoring

LifeGuardian App

INS LifeGuardian® App (Android & iOS)

This world-first innovative collaboration brings together the unparalleled expertise of Apple and Android tools and technologies and the unmatched TeleHealth and Emergency Response services by INS LifeGuard, Australia's premier Nurse on Call provider. 

The INS LifeGuardian® isn't just another app – it's your shield, offering an array of preventive and reactive features to ensure your safety.

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LifeGuard SmartTracker

LifeGuard SmartTracker

The LifeGuard SmartTracker is a mobile alarm that is as discreet as it gets. This small, feature-packed device not only lets you call for help quickly with the press of a button, but also comes with powerful features such as a built-in GPS locator that ensures our nurses will be able to locate you in an emergency situation. Moreover, it also works as a fall detector that automatically detects falls and sends an emergency alert to us when a fall is detected.

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SmartLink Medi Guardian MKII 4G

LifeGuard SafetyWatch

This stylish personal safety watch is a medical alarm that allows you to send an alarm with your GPS location in case of an emergency. It supports 4G LTE connectivity and utilises up to 4 location technologies for maximum coverage. More than just a safety watch, this device also lets you monitor your heart rate, track your steps and more.

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Feature Comparison

Feature Product Image Details Monthly Cost Package includes Product Link
LifeGuard SmartHome LGX LifeGuard SmartHome LGX This product is rented As low as $38.20/monthly 1 Standard Transmitter
(can swap for Fall Sensor)		 Read More
SmartLink Medi Guardian MKII 4G SmartLink Medi Guardian MKII 4G This product is rented Available from INS CareCall Store As low as $40.00/monthly 1 Standard Transmitter
(can swap for Fall Sensor)		 Read More
INS LifeGuardian® Mobile App INS LifeGuardian® Mobile App App is free to download As low as $9.99 for customers with a current in-home monitoring service

As low as $14.99 monthly for the Essentials Plan

As low as $49.99 monthly for the Premium Plan		 30-day Free Trial Read More
LifeGuard SmartTracker or SafetyWatch LifeGuard SmartTracker or SafetyWatch Device fee
$350 (Tracker)
$440 (Watch)		 As low as $10.95/monthly for current clients OR bring your own SIM and choose family monitoring (Tracker Only)

As low as $24.95/monthly
$6 for current clients with an in-home monitoring service (Watch)		 - LifeGuard SmartTracker
SafetyWatch

Coverage

Feature In-Home Mobile / On-the-Go
LifeGuard SmartHome LGX check-mark -
SmartLink Medi Guardian MKII 4G check-mark -
INS LifeGuardian® Mobile App check-mark check-mark
LifeGuard SmartTracker or SafetyWatch check-mark check-mark

Compatible Equipment

Feature Standard Transmitter (Wrist/Neck) Mia BT4 (Go Anywhere) Transmitter Standard Wireless Call Point VR Voice Activated Call Point Fall Sensor Smoke Detector (9V or 240V) Internal Strobe Light (for 240V Smoke Detector) Activity Sensors (PIR Beams, Pressure Mats, etc.) Home Automation Devices Door/Window Security Sensors
LifeGuard SmartHome LGX check-mark check-mark
(via RF)		 check-mark check-mark check-mark check-mark check-mark check-mark check-mark
(via ZigBee or Z-Wave Option)		 check-mark
SmartLink Medi Guardian MKII 4G check-mark - check-mark - check-mark check-mark check-mark check-mark - check-mark
INS LifeGuardian® Mobile App - - - - - - - - - -
LifeGuard SmartTracker or SafetyWatch SmartTracker is worn around neck
SafetyWatch is worn on wrist
 - - - In-built in both devices - - - - -

Services and Features

Feature 24/7 Emergency Response 2-Way Voice Contact in Emergencies Free Nurse Chat / Health Info Line Professional TeleHealth, Monthly Reviews by RN* Free TeleHealth, Family/Carers Monitor Vital Signs GPS Location Tracking Geofence Alerts* INS LifeGuardian Connect® App Compatible Schedule Reminders e.g. Appointments & Medications Voice Activation Fall Detection and Prevention Motor Vehicle Crash Detection Vital Signs Monitoring Remote Worker Services* Activity Monitoring with AI* Home Security Service* Home Automation Service Concierge Services* 24/7 Help and Support
LifeGuard SmartHome LGX check-mark check-mark check-mark Future Planned Future Planned - - check-mark check-mark - - - - - - check-mark
(requires LifeGuard PIRs)		 check-mark
(optional ZigBee, Z-Wave or BT)		 - check-mark
SmartLink Medi Guardian MKII 4G check-mark check-mark check-mark - - - - check-mark
(Limited Features)		 - - - - - - - check-mark
(requires SmartLink PIRs)		 - - check-mark
INS LifeGuardian® Mobile App check-mark check-mark check-mark check-mark
(Future Planned for Android users)		 check-mark check-mark check-mark check-mark check-mark check-mark check-mark
(via compatible smart watches)		 check-mark
(via compatible smart watches)		 check-mark
(via Apple Watch)		 check-mark check-mark
(Future Planned for Android users)		 - - check-mark check-mark
LifeGuard SmartTracker or SafetyWatch check-mark check-mark check-mark - - check-mark check-mark - - - - - - - - - - - check-mark

* Optional add-on service.
+ Dependent upon use.


LifeGuard SmartHome IPD and LGX peripheral transmitter devices, such as pendants, call points, and smoke detectors are compatible with both devices. Options, features and hardware configurations are subject to change without notice and at the sole discretion of INS.

Frequently Asked Questions

  • What is a medical alarm?

    A medical alarm is a small, portable device that can be worn around the neck or wrist, or can be carried around with you wherever you go. It has a button that can be pressed in case of a critical situation and is usually connected to an emergency services response centre that will dispatch help to a user’s location. There are also personal alarm devices with an option to send a medical alert to a user's emergency contacts when the button is pressed.


    Medical alarm systems can be used by people of all ages, but are especially useful for seniors who may have difficulty reaching a phone in an emergency, as well as for persons with disabilities whose physical limitations may make it difficult to call for help in the event of a life-threatening emergency.

  • What are the benefits of using a medical alarm?

    Mobile medical alarms are becoming increasingly popular as people look for ways to maintain their independence and safety as they age. Here are some of the key benefits of using a mobile medical alarm:


    1. Independence: A mobile medical alarm gives the user peace of mind knowing that they can still live independently, even if they have a chronic health condition or are at risk for falls. With this device, they can stay active and engaged in their community without worry.


    2. Safety: In the event of a fall or other emergency, a mobile medical alarm can immediately notify emergency responders, who can then provide the user with the help they need. This can mean the difference between life and death in some cases.


    3. Convenience: Mobile medical alarms are easy to use and can be worn discreetly under the user’s clothing. They are also lightweight and portable, which means you the user can take the devices with them wherever they go.


    4. Cost-Effective: Mobile medical alarms are a cost-effective way to ensure the user’s safety and independence. They are typically much less expensive than traditional home security systems, making them a great option for those who are on a budget.


    5. Peace of mind: For users, knowing that they have a mobile medical alarm gives them an extra sense of security and peace of mind. This can be especially important for individuals who live alone or who have family members who live far away.

  • Which is the best medical alarm for carers?

    The best medical alarm is the one that actually addresses the needs and concerns of those who will be using it. This means that the alarm should have an easy-to-press button that quickly sends a medical alert to the user’s emergency contacts or to a response centre. The alarm should also have other features that help improve the user’s quality of life.


    INS LifeGuard offers mobile medical alarm solutions with features that make them more than just a medical alarm. These features include automatic fall detection, GPS tracking, and two-way communication - just to name a few. Also available are TeleHealth Services, medication reminders, and geofence notifications and alerts.


    Our mobile alarm systems are supported by our 24/7 response centre, which enables us to provide fast response to users in need of urgent help. So whether those you care for are in an aged care facility or in the community, you can rest assured that help is always available when required.

  • What are the features of LifeGuard's medical alarm systems?

    Fall detection - This feature is available in our LifeGuard SmartTracker medical alarm. It can automatically detect if a person has fallen and will send a medical alert to you, to your patient’s emergency contacts, or to our emergency response centre. Fall detection can be particularly useful for individuals who may have difficulty getting up after a fall.


    GPS tracking - Our medical alarm systems come with a GPS location tracking feature. It can be used to keep track of a user's whereabouts in case they wander off or become lost. This feature is especially useful for carers who want to know the location of the person they're caring for at all times.


    Two-way communication - This feature, which is available in several of our medical alarm systems, allows users to stay in touch with you or their designated contacts even when they become incapacitated or are not near their unit. This can be a lifesaver in a personal emergency situation, as it allows users to call for help even if they aren't able to respond.


    INS LifeGuard's mobile medical alarm systems are an invaluable tool for seniors and persons with disabilities, as well as their carers. By providing peace of mind and security, our mobile alarm solutions can help anyone live independently and safely in their own homes.

  • How do LifeGuard's medical alarm for carers work?

    1. In the event of an emergency, your patient should press the button on their LifeGuard SmartHome LGX, SmartLink Medi Guardian, or mobile medical alarm. We can also supply a Fall Sensor that activates an alarm when a fall is detected.
    2. The alert will be received by a nurse at our 24/7 emergency response centre. A two-way speaker on your patient’s emergency unit will be used to interact with them by the nurse, who has access to your patient’s personal information and medical history. Your patient doesn’t need to be close to their medical alarm to be heard by the nurse.
    3. The nurse will assess the situation to determine what kind of help is needed. Depending on the severity of the problem, the nurse will contact either you, a family member, neighbour, friend, or emergency services.
    4. If the nurse is unable to establish verbal communication with your patient, an ambulance will be dispatched to their area. Whatever the situation may be, both you and your patient may rest confident that help is on the way.

    * The INS LifeGuard has no control over the local environmental conditions that can impact network coverage and voice quality on the medical alarm devices. Even if we cannot connect with your patient via the medical alarm system, rest assured that we have received the signal and will send help.

  • What other services are included?

    Free Nurse Chat and Health Info Line

    If your patient is feeling lonely and needs someone to chat to, they can phone an INS Nurse at any time of day or night. In addition, they can get in touch with INS LifeGuard whenever they need information or assistance. Our nurses can speak with their doctor or other primary care providers upon request.


    Welfare Checks

    We are available to conduct welfare checks following hospital discharge and when you and their family members ask us to.


    Download the Free INS LifeGuardian® App

    Your patient can download the INS LifeGuardian® app to get access to more INS LifeGuard Ecosystem services, such as TeleHealth and the INS LifeGuardian Connect® app. For a small fee each month, they can also turn their phone into a mobile alarm.


    INS LifeGuardian® App Services Include TeleHealth Products and Monitoring

    You can either buy TeleHealth products from LifeGuard or use the devices you already have. With the Free TeleHealth Service, you or a family member of your patient can monitor the results, or they can have an INS LifeGuard registered nurse look at the results with our Professional TeleHealth Service.


    Free INS LifeGuardian Connect® App

    When a patient is connected, the INS LifeGuardian Connect® app makes it easy for you or their family to check on their health and location, read or change information, set alarms, and get alerts if something out of the ordinary happens.

Hear From Our Clients

Find Out How INS LifeGuard Makes a Difference

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An elderly woman with gray hair is smiling and looking at the camera.

More Client Feedback

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I wanted to express my heartfelt thanks to Bev and Taliah for their wonderful service and quick action the other night when my wife needed an ambulance. I was truly impressed with the level of care and professionalism they provided.

— Tony K.
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My daughter and I want to extend our sincere thanks to Belinda and Tim for their help overnight. The continuous callbacks to check on me were so comforting. They were both wonderful, and I am deeply grateful for their kindness.

— Beryl G.
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I want to thank everyone at INS for their assistance when my blood pressure dropped to 70 and I eventually needed several blood transfusions in the hospital. I'm not sure what would have happened if I hadn’t been wearing my pendant. I’m incredibly grateful for the service.

— Mr. B.
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I would like to thank and praise Rosie who looked after 2 calls for ambulances on Tuesday evening with me. Rosie definitely went above and beyond with her help, not only for the two residents but for me, who has no medical background!

— Angela, Village Manager
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I recently had a friend who was assisted by INS LifeGuard, and I just wanted to express my appreciation for the service they provided. The questions they asked were spot-on, and the kindness they showed was both relevant and reassuring.

— Marilyn
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I wanted to thank Kristie for her assistance this morning when I required an ambulance. They arrived promptly, and after experiencing a bout of vertigo, I’m already home and feeling much better. I’m very thankful for the care I received.

— Noeline E
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I want to thank John for his quick action in calling 000 when my grandson was in shock after losing his grandfather. I’m truly grateful for his patience and understanding during such a difficult time.

— Mrs. Lynette P
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I want to express my heartfelt thanks to Ben W for the help he provided in June when my husband was unwell. I’m happy to share that my husband is now home and recovering well.

— Ms. Laurie M
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I am very grateful to Abbey for the help she provided when I had a fall in June. Her support was truly appreciated.

— Elizabeth M
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I want to say a BIG THANK YOU to Robyn for saving my life recently when I had a stroke.

— Mrs. Pamela B
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I want to express my gratitude to INS for their speedy response and for the help of their nurse, who was most caring and arranged for an ambulance to convey me to the hospital, where I received the appropriate attention.

— Mr. Tom W
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I called to thank Rosie and the staff for calling an ambulance for my neighbor, Sally, when she fell. She is currently in the hospital and, unfortunately, broke her arm.

— Maree
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I want to thank the INS nurses for their quick action in getting me an ambulance in April. I underwent major surgery and spent three weeks in the hospital.

— Mr. David G
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I want to express my deepest gratitude to Nurse Belinda, who was there for me when I urgently needed an ambulance. Having this system in my home feels like having another person living with me—I no longer feel alone.

— Mrs. Morton
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I want to express my heartfelt thanks to Robyn for the assistance she provided me the night before last when I needed the ambulance. I was extremely impressed with the nurse, the INS service, and the quick response time of the ambulance.

– Yvonne L.
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I called to personally thank Roz for her help when I needed an ambulance. Your support was invaluable, and I’m truly grateful.

— Mrs. Jeannie A.
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I want to extend my heartfelt thanks to Tim for assisting me recently with my faulty smoke detector. Your help was much appreciated.

— Mrs. Cook
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I want to express my deep gratitude for all the support given to my mother over the last two years. A special thank you to Shay for being there during a very distressing time—it meant the world to me.

— Wonita
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A big thank you to Ben W for your assistance the other morning. I truly appreciated how you kept me updated on what was happening during the three hours I was on the floor. Your support made a challenging time much easier.

– Bill H
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I wanted to extend my heartfelt thanks to Kristie and Shay for their promptness and care yesterday. Your quick response and attention to detail made all the difference. Thank you so much!

– Mr. S and Mrs. P
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I want to thank John for helping me with my alarm last week when I was short of breath. I was transported to the hospital, where it was determined I had blood clots in my lungs. I feel very lucky to be alive, and I’m deeply thankful to all the INS staff who assisted me.

– Mrs. Long
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I want to express my deep gratitude to Ceara for calling the ambulance for my wife. Your quick thinking and excellent service made all the difference, and I cannot thank you enough.

— Allan T
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I would like to sincerely thank you for your service. It has saved my mother several times after falls at home while she was alone. Knowing that she had help if she needed it gave us great peace of mind.

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Hi Kimberley, I just want to say how much I appreciate your professionalism, care, and kindness since our first communication yesterday. You've been an absolute blessing, and I’m so thankful for how attentive and helpful you’ve been. I’m really looking forward to getting this installed for Dad.

— Natalie S.
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Huge thank you to Roz. I didn’t think I needed the alarm, but after using it twice now for falls, I’m very grateful.

— Robert M.
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Thank you so much, INS, for helping my husband last week when he was suffering from bad neuralgia. Your support meant the world to us, and we are very grateful.

— Mrs. Leonie R.
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Thanks to the INS staff for all the wonderful and caring work over the years since I have been in the village.

— Jillian

I just wanted to take a moment to thank INS for all the assistance they've provided me over the years. Your help has been truly appreciated.

— Judith B., Campbelltown
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I recently spoke with Ben M and was incredibly impressed by his politeness and knowledge about the equipment. I want to wish everyone at your company happiness and love during Christmas and the New Year. You are all lifesavers!

— Mr. Hanna
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I want to express my extreme happiness with INS and how they collaborated with emergency services to ensure a quick and pleasant outcome when I needed an ambulance on Saturday. I’m especially grateful to Ben W. for his care and efficiency—he’s wonderful!

— Mrs. Barbara H.
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I want to express my appreciation for the consistent and caring support I received from INS. Beverley and Shay responded promptly to my specific actions on file and even checked in with me to ensure I was okay. Thank you both for your dedication!

— Vanessa R.
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I would like to express my appreciation of the service supplied by INS.The questions they asked and the kindness they expressed were very relevant and assuring.

— Marilyn
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I want to thank Lisa for her assistance while I was shivering on the floor waiting for the ambulance. She kept me sane while I was waiting.

— Mrs. Connie H.
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Sandra and I wanted to express our appreciation for the great service and efforts from George when Sandra was unwell recently. Great job, George!

— Bruce
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Thank you for always being there and the friendly service you have always given [Mum]!

— Gwen R
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Thank you for the INS LifeGuard for my husband to use when I had to go out for an appointment sometimes, knowing he would be able to use the pendant if needed.

— Carole H
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I want to extend my deepest gratitude to Julie for the wonderful job she did when we had to call an ambulance for my husband last month.

— Mrs. Fox
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I wanted to thank Karen for the assistance she provided with my father overnight.

— Sam
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Thank you, INS, for taking such good care of my dad during his time of distress when he was struggling to breathe and feeling scared. Your help meant the world to us.

— Charles’ Daughter
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Awesome, thanks for your great customer service, Ash! You really helped me out with a resident’s device, and I appreciate it.

— Robyn
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I want to thank Kristie, Ben W, and Shay at INS for the thoughtful way they handled the alarm when my Mum needed help the other night. Your care and communication meant so much to us.

— A Client's Daughter
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I’d like to extend my gratitude to Ceara and Shay for the care they showed my mother last week after her fall. Their assistance meant the world to us.

— Mrs. Kathleen’s daughter

During a recent medical emergency, my husband and I were immensely reassured by the prompt and professional response from INS LifeGuard Service. Robyn, a team member at INS, provided calm and effective support, quickly notifying the ambulance team and offering assistance over the phone. The swift arrival of the Village Manager further strengthened our confidence in the emergency care system. Now that my husband is recovering, we remain deeply appreciative of the compassionate and efficient service. We are so grateful for the reliable and comprehensive support provided by INS.

— Mr. and Mrs. Davis

Your phone and wrist button made me feel safe and secure in my home when through illness I felt vulnerable. The fact that I knew that I only had to press a button to have someone on the other end talk to me and arrange an ambulance allowed me to stay independent for as long as possible.

— Barbara

During a recent medical emergency, my husband and I were immensely reassured by the prompt and professional response from INS LifeGuard Service. Robyn, a team member at INS, provided calm and effective support, quickly notifying the ambulance team and offering assistance over the phone. The swift arrival of the Village Manager further strengthened our confidence in the emergency care system. Now that my husband is recovering, we remain deeply appreciative of the compassionate and efficient service. We are so grateful for the reliable and comprehensive support provided by INS.

— Mr. and Mrs. Davis

Firstly, I would like to thank you for the consistent high-quality service you have provided to The Willows Residents during 2023. Your team responds with efficiency and kindness at all times and we value the attention and care given through all the calls we have made to you. THANK YOU!!!

Just wanted to say a huge THANK YOU for all your time and patience on the phone today Nicole. As a virgin INS user, I emailed you. You called me right away and were so patient and took the time to learn a little of what our village required from this system. You then patiently explained the functions of the portal, paying attention to the functions which [our village] would find helpful.

I just wish to say thank you to the INS staff member who assisted us, Alison. She was very calm and caring and made the effort to check in on the situation over the several hours the call was active. She helped alleviate some of my distress, and I hope that you can note this on her file or at least pass on my thanks to her once more.

— Retirement Village
John Doe's Image

I recently spoke with our resident, and she couldn’t praise you enough for the amazing care, compassion, and professionalism you provided her. I also want to extend my personal thanks for your help and the service you offer. I’m on the phone with your team many times a week, and I can add my compliments to this one.

— Village Staff Member

Thank you so much, INS, for all your assistance! I am Mrs. B’s daughter, and I wanted to express how grateful I am for everything. I believe in giving credit where it’s due, and everyone at INS was so helpful in swapping over and setting up my mother’s new alarm device. Your support has been invaluable.

— Margaret

I wanted to take a moment to express my deep gratitude for the exceptional service my wife and I received. Both of us had contracted Covid, and when my wife needed to be transported to the hospital, everything went off without a hitch—like a Swiss watch. I’m particularly thankful to John, who handled our alarm call with such professionalism. Thank you to everyone involved in providing us with such excellent care.

— Arthur T

On behalf of our independent living village I must pass on our sincere thanks as your team have been really impressive lately with responding to emergencies, especially regarding one of dear residents who required an ambulance yesterday whilst having lunch in our clubroom...response time was fantastic…..well done!

I want to thank two of your staff members who I spoke to recently. They were both so kind and understanding during what was an incredibly difficult time for us. Staff who are so caring, especially during such tough times, are truly a credit to any organisation. Thank you so much.

— Debra N.

I’m the manager of one of our new village sites, and I wanted to share some positive feedback with INS. The residents have been very complimentary of our team, especially the nurses who respond to the emergency alarms. They were lovely, and it’s clear we’re doing a great job. Well done, everyone!

Your phone and wrist button made me feel safe and secure in my home when through illness I felt vulnerable. The fact that I knew that I only had to press a button to have someone on the other end talk to me and arrange an ambulance allowed me to stay independent for as long as possible.

— Barbara

I want to extend my gratitude for your continued excellent service. My daughter shared that the old unit worked perfectly on Monday, helping secure an ambulance for Mum. The person from INS who assisted us was extremely calm and helpful. I thought you might appreciate this positive feedback.

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