INS LifeGuard
In-Home Monitoring in Poor Coverage Areas: A Smarter, More Reliable Solution
INS LifeGuard • March 29, 2025
For many Australians living in rural or regional areas—or even in certain homes with thick walls or coverage black spots—mobile signal isn’t always reliable. However, unreliable communication isn't an option when it comes to personal safety and emergency response.
If you or someone you care for depends on an in-home personal alarm or monitoring system, poor mobile coverage can create dangerous gaps in protection.
The good news? There’s a reliable solution that ensures help is always within reach—even when mobile signal isn’t.
A Smarter Way to Stay Connected: Introducing the IP/SIP Add-On
INS LifeGuard offers an IP/SIP Add-On for our SmartHome LGX in-home monitoring device, designed specifically for homes and properties with limited or unreliable mobile coverage.
This add-on allows the SmartHome LGX to make emergency call-back calls using Wi-Fi or Ethernet, instead of relying solely on the traditional mobile (GSM) network.
This means you can still receive 24/7 emergency response and nurse support—even if there’s no mobile signal in your area.
Don’t Have the SmartHome LGX Yet?
No problem. The SmartHome LGX is INS LifeGuard’s advanced in-home personal alarm and health monitoring hub. It can be installed in any home and is available for new clients and care providers Australia-wide.
When placing your order, simply ask to include the IP/SIP Add-On if mobile reception is a concern at your location. It’s a great way to future-proof your monitoring system and ensure it works reliably from day one.
How It Works
Setup is straightforward and doesn’t require additional hardware:
Order or upgrade
via our buy-back offer to a SmartHome LGX with the IP/SIP Add-On.
Connect the device to Wi-Fi or Ethernet in your home.
Our team will send a firmware update and configuration codes remotely.
Once enabled, the system will place emergency callback calls using your internet connection instead of the mobile network.
While we can pre-configure the system before it’s shipped, we recommend on-site setup to allow proper testing and ensure the system functions smoothly in your environment.
Who Is This For?
This solution is ideal for:
- People living in rural or regional areas
- Homes with weak or unreliable mobile coverage
- Older Australians or vulnerable individuals living independently
- Care providers or villages looking to ensure continuity of service
- Anyone needing reliable in-home emergency monitoring
Why Choose INS LifeGuard?
While many providers offer personal alarms, INS LifeGuard delivers something more: trusted, nurse-led care and clinical-grade monitoring.
Here’s what sets us apart:
24/7 Nurse-On-Call Support
Every emergency call is answered by an experienced Australian nurse—not a call centre. That means immediate clinical assessment, not just message-taking.
We Stay with You Until the Situation is Resolved
We don’t close alarms until we know the client is safe. If an emergency contact can’t help, we escalate to emergency services and follow through every step of the way.
Clinical Insight and Compassionate Care
Whether it’s a fall, medication mistake, or a health concern, our nurse-led response team provides real-time guidance and reassurance when it matters most.
Support for Families and Carers
Through our Free LifeGuardian Connect® app, families and carers can access alerts, monitor wellbeing, and stay connected—offering peace of mind from anywhere.
When mobile coverage fails, having reliable systems backed by real medical professionals isn’t just important—it can be lifesaving.
Simple, Cost-Effective, and Reliable
The IP/SIP Add-On delivers real benefits:
- No extra hardware needed
- Affordable and easy to install
- Improves system reliability in poor coverage areas
- Helps ensure 24/7 protection without relying on mobile networks
Whether you're setting up a new system or upgrading an existing one, this small addition significantly improves peace of mind and performance.
Get Started Today
To learn more or order a SmartHome LGX in-home personal safety alarm with the IP/SIP Add-On, call INS LifeGuard at 1800 636 040. Our team can walk you through your options and help determine the best setup for your home.
Because everyone deserves to feel safe and supported, no matter where they live.
About
INS LifeGuard is the only 24/7 nurse on-call personal and medical monitoring in Australia. We provide monitoring technology for both in the home and on the go and can also monitor other provider's equipment. Our services are suitable for anyone wanting support to stay independent such as the elderly, those with medical conditions and disabilities plus enhancing safety and security for lone workers.
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INS LifeGuard is the only nurse on-call personal emergency response service in Australia. We have a commitment to healthcare innovation which includes personal alarms and medical alert solutions that make independence easier, safer and more enjoyable.
Our services support Seniors, Carers, Providers, NDIS Participants, Retirement Villages, DVA, Lone Workers and anyone that wants the security that help is a press of a button away.
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INS CareCall supplies and monitors emergency response equipment and services, including hardware manufactured by Chiptech, Smart-Caller, SmartLink, and the LifeGuard L-Series Diallers.
Monitoring of alarms is provided through INS LifeGuard's unique Emergency Response Centre, which is the only personal alarm response centre staffed by qualified nurses. This is an important distinction.
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