INS LifeGuard AU Phone

INS LifeGuard

1800 636 040
INS LifeGuard AU Phone Number

International Enquiries

+61 2 4254 6226

Personal Alarms for the Elderly

INS LifeGuard elderly personal alarm ecosystem

Stay independent and active knowing help is always available!

Give yourself or your elderly loved one the peace of mind that comes with having a personal alarm.

At INS LifeGuard, we are all about helping people stay safe and independent. That’s why we offer a range of in-home and mobile personal alarms for the elderly.


Whether you're worried about a loved one living alone, or you're looking for a way to increase your own safety, a personal alarm from INS LifeGuard can give you the reassurance you need, knowing that help is always available if needed. Be it a fall or an emergency, our personal alarms for the elderly can immediately put you in touch with our monitoring centre or your emergency contacts.


Our response centre is staffed 24 hours a day, seven days a week by the most qualified nurses to guarantee immediate access to emergency support whenever you need them. Having a nurse on call is an important distinction, we know of no other business that offers a personal alarm service of this calibre.

How It Works?

INS LifeGuard personal alarms and nurse call systems allow seniors to live more independent and active lives, knowing that aid is available at the touch of a button, 24 hours a day, 7 days a week.

Step 1

Press the Button to Trigger an Alarm

In the event of an emergency, press the button on your personal alarm system. We can also supply a Fall Sensor that automatically triggers an alarm when a fall is detected.

Step 2

Communicate with our INS Nurse

An alarm is sent to a nurse in our emergency response centre, who has access to your personal details and medical history. The nurse will call out to you over a two-way speaker on your emergency unit. You need not be near the unit to be heard.

Step 3

Assistance Arranged

The nurse will assess the situation and send whatever help is required – whether that be your emergency contacts (family member, neighbour, or friend), or emergency services.

Step 4

Dispatched Help if Necessary

If the nurse is unable to make voice contact, an ambulance will be dispatched to your location. No matter what the situation, rest assured help is on the way.

Additional Care & Support Features

  • 24/7 Medical & Emotional Support – We care for both your mental and physical well-being.
  • TeleHealth -Vital signs can be recorded and monitored by family members or carers, or by our nurses through our professional Telehealth services.
  • Welfare Checks – Peace of mind with post-hospital and regular welfare checks. 
  • Free iOS/Android Carer App - INS LifeGuardian Connect® allows family and carers to receive alerts for alarms and critical events. 
  • Client Portal – Update client and family information remotely.
  • Managers Portal – Access reports, manage services, and send alerts for independent living providers.
INS LifeGuard personal alarms ecosystem

In-Home Monitoring

Our in-home personal alarms for the elderly include emergency response by healthcare professionals 24 hours a day, 7 days a week, a free health information and chat line, and even a free TeleHealth service if monitored by family or caregivers. Optional services, like professional TeleHealth service, virtual nurse or GP consultations, home automation, activity and safety monitoring, and many others, can be added.

Read More
LifeGuard SmartHome LGX personal alarm for seniors

LifeGuard SmartHome LGX

On the lookout for a personal alarm system with features that elderly people need to live independently without worrying about their safety? Look no further than the LifeGuard SmartHome LGX. This compact, simple personal alarm system comes with a waterproof transmitter that can be worn on your wrist at all times, even when in the shower. This device also offers advanced telecare features, making it a great all-in-one personal safety solution for elderly people.

Learn More
SmartLink Medi-Guardian MKII 4G personal alarm for seniors

SmartLink Medi Guardian MKII 4G

With its sleek, slimline design, the SmartLink Guardian is the type of personal alarm system that can be installed just about anywhere. This device comes with an interchangeable wrist or pendant transmitter that can be worn at all times, even in the shower or out in the garden. The SmartLink can also be supplied with additional transmitters, as well as call points that can be placed around the home for maximum peace of mind.

Read More
mobile personal alarm work

On-The-Go Monitoring

Feel confident to get out and enjoy life knowing help is available even when you’re away from home. With the press of a button, you’re in contact with a nurse who can send emergency services straight to your location at any time.


INS LifeGuard’s mobile personal alarms for the elderly are full-featured, stand-alone systems, not tethered to a base unit in your home. They don’t require a telephone line or broadband connection, with all models featuring built-in GPS location tracking, ensuring you are located in an emergency.

Get More Info
LifeGuardian App

INS LifeGuardian® App (Android & iOS)

This world-first innovative collaboration brings together the unparalleled expertise of Apple and Android tools and technologies and the unmatched TeleHealth and Emergency Response Services by INS LifeGuard, Australia's premier Nurse on Call provider. The INS LifeGuardian® App isn't just another app – it's your shield, offering an array of preventive and reactive features to ensure your safety through your Android device, iPhone or Apple watch.

Find Out More
LifeGuard SmartTracker mobile personal alarm for seniors

LifeGuard SmartTracker

Looking for a more discreet type of mobile alarm that you can carry around without any hassle? Or maybe you’re searching for a personal alarm system with extra features that are essential for independent living safety? The LifeGuard SmartTracker is exactly what you're looking for. This personal medical alarm not only lets you easily send alerts to our response centre or to your emergency contacts, but it also functions as an automatic fall detection system and allows you to set-up geofences and alerts.

Learn More
LifeGuard SmartTracker mobile personal alarm for seniors

LifeGuard SafetyWatch

The LifeGuard SafetyWatch is a stylish medical alarm that lets you send an alarm in real-time with your GPS location by simply pressing the SOS button. This personal alarm device uses up to 4 location technologies for comprehensive coverage, ensuring that our Emergency Response Centre will be able to find you wherever you are. It also comes with a host of other helpful features, including heart rate monitoring, steps tracking, automatic fall detection, geofence alerts, and more. With all its features, the LifeGuard SafetyWatch is perfect for seniors, lone workers, and people with chronic medical conditions.

Learn More

Feature Comparison

Compare personal safety alarms for seniors, the prices and features. 

Feature Product Image Details Monthly Cost Package includes Product Link
LifeGuard SmartHome LGX LifeGuard SmartHome LGX This product is rented As low as $38.20/monthly 1 Standard Transmitter
(can swap for Fall Sensor)		 Read More
SmartLink Medi Guardian MKII 4G SmartLink Medi Guardian MKII 4G This product is rented Available from INS CareCall Store As low as $40.00/monthly 1 Standard Transmitter
(can swap for Fall Sensor)		 Read More
INS LifeGuardian® Mobile App INS LifeGuardian® Mobile App App is free to download As low as $9.99 for customers with a current in-home monitoring service

As low as $14.99 monthly for the Essentials Plan

As low as $49.99 monthly for the Premium Plan		 30-day Free Trial Read More
LifeGuard SmartTracker or SafetyWatch LifeGuard SmartTracker or SafetyWatch Device fee
$350 (Tracker)
$440 (Watch)		 As low as $10.95/monthly for current clients OR bring your own SIM and choose family monitoring (Tracker Only)

As low as $24.95/monthly
$6 for current clients with an in-home monitoring service (Watch)		 - LifeGuard SmartTracker
SafetyWatch

Coverage

Feature In-Home Mobile / On-the-Go
LifeGuard SmartHome LGX check-mark -
SmartLink Medi Guardian MKII 4G check-mark -
INS LifeGuardian® Mobile App check-mark check-mark
LifeGuard SmartTracker or SafetyWatch check-mark check-mark

Compatible Equipment

Feature Standard Transmitter (Wrist/Neck) Mia BT4 (Go Anywhere) Transmitter Standard Wireless Call Point VR Voice Activated Call Point Fall Sensor Smoke Detector (9V or 240V) Internal Strobe Light (for 240V Smoke Detector) Activity Sensors (PIR Beams, Pressure Mats, etc.) Home Automation Devices Door/Window Security Sensors
LifeGuard SmartHome LGX check-mark check-mark
(via RF)		 check-mark check-mark check-mark check-mark check-mark check-mark check-mark
(via ZigBee or Z-Wave Option)		 check-mark
SmartLink Medi Guardian MKII 4G check-mark - check-mark - check-mark check-mark check-mark check-mark - check-mark
INS LifeGuardian® Mobile App - - - - - - - - - -
LifeGuard SmartTracker or SafetyWatch SmartTracker is worn around neck
SafetyWatch is worn on wrist
 - - - In-built in both devices - - - - -

Services and Features

Feature 24/7 Emergency Response 2-Way Voice Contact in Emergencies Free Nurse Chat / Health Info Line Professional TeleHealth, Monthly Reviews by RN* Free TeleHealth, Family/Carers Monitor Vital Signs GPS Location Tracking Geofence Alerts* INS LifeGuardian Connect® App Compatible Schedule Reminders e.g. Appointments & Medications Voice Activation Fall Detection and Prevention Motor Vehicle Crash Detection Vital Signs Monitoring Remote Worker Services* Activity Monitoring with AI* Home Security Service* Home Automation Service Concierge Services* 24/7 Help and Support
LifeGuard SmartHome LGX check-mark check-mark check-mark Future Planned Future Planned - - check-mark check-mark - - - - - - check-mark
(requires LifeGuard PIRs)		 check-mark
(optional ZigBee, Z-Wave or BT)		 - check-mark
SmartLink Medi Guardian MKII 4G check-mark check-mark check-mark - - - - check-mark
(Limited Features)		 - - - - - - - check-mark
(requires SmartLink PIRs)		 - - check-mark
INS LifeGuardian® Mobile App check-mark check-mark check-mark check-mark
(Future Planned for Android users)		 check-mark check-mark check-mark check-mark check-mark check-mark check-mark
(via compatible smart watches)		 check-mark
(via compatible smart watches)		 check-mark
(via Apple Watch)		 check-mark check-mark
(Future Planned for Android users)		 - - check-mark check-mark
LifeGuard SmartTracker or SafetyWatch check-mark check-mark check-mark - - check-mark check-mark - - - - - - - - - - - check-mark

* Optional add-on service.
+ Dependent upon use.


LifeGuard SmartHome IPD and LGX peripheral transmitter devices, such as pendants, call points, and smoke detectors are compatible with both devices. Options, features and hardware configurations are subject to change without notice and at the sole discretion of INS.

FAQs About Our Personal Alarms for the Elderly



  • What is a personal alarm?

    A personal alarm is a device that can be used by an individual to summon help in the event of an emergency. Personal alarms, also known as “panic buttons” or “emergency buttons,” provide peace of mind, particularly for elderly people who live alone but still value their independence. These devices empower seniors to live life on their own terms while ensuring help is just a button press away when needed.

  • What are the two types of personal alarms?

    There are two types of personal alarms at INS LifeGuard: on-the-go and in-home. On-the-go personal alarms for the elderly are portable and can be taken with you wherever you go. Equipped with exceptional features and functionalities such as 24/7 monitoring and fall detection, these personal alarm systems are especially advantageous for individuals living alone and wish to maintain their independence while staying safe and worry-free.


    On the other hand, our in-home personal alarm systems are designed to be installed in your home to give you peace of mind while you’re there. Whether you're feeling lonely or simply need someone to talk with, an INS Nurse is available day or night for you to call and have a conversation with. You can also reach out to INS LifeGuard anytime for information or support.

  • What is the best personal alarm system for the elderly in Australia?

    The best personal alarms are those that are easily activated in an emergency and those that come with an array of features. INS LifeGuard’s personal alarms are designed to be easy to use and offer a range of features that help enhance the safety of the elderly.


    Some of the features that our personal alarms offer include:

    • A fall detection sensor that can automatically detect a fall and raise the alarm
    • GPS location tracking so that you can always know where your loved one is
    • Two-way voice communication so that you can always stay in contact
    • A personal alarm button that can be worn around the neck or wrist for easy access

  • How does LifeGuard’s personal alarms for seniors work?

    INS LifeGuard's personal alarm for seniors works by providing a wearable device that seniors can activate in case of emergency. To use our personal alarm:

    1. Press the button on your LifeGuard SmartHome LGX, SmartLink Medi Guardian, or mobile personal alarm in the event of an emergency. We can also provide an automatic fall detection sensor that activates an alarm upon detecting a fall.
    2. A nurse at our emergency response centre is alerted. The nurse, who has access to your personal information and medical history, will communicate with you using a two-way speaker on your emergency unit. You don’t have to be near the unit to be heard.
    3. The nurse will evaluate the situation and dispatch the necessary assistance, whether that be a family member, neighbour, friend, or emergency services.
    4. If the nurse is unable to communicate with you verbally, an ambulance will be sent to your location. Regardless of the circumstance, rest assured that assistance is on the way.

    * INS LifeGuard has no control over the local environmental factors that may affect network coverage and voice quality. Even if we cannot communicate with you via the personal alarm system, rest assured that we have received the signal and will dispatch assistance.

  • What other services are included?

    Free Nurse Chat and Health Info Line

    If you are feeling lonely and need someone to talk to at any hour of the day or night, an INS Nurse is available for you to call. Our chat line is designed for the lonely or socially isolated who may need reassurance or just someone to talk with. In addition, you can contact INS LifeGuard at any time for information or assistance. On request, our nurses can communicate with your GP or other primary care providers.


    Welfare Checks

    We conduct welfare checks after hospital discharge and at the request of caregivers and families. These welfare checks benefit anyone vulnerable and living alone, including people with disabilities, seniors, and individuals working in remote areas without supervision. Furthermore, these welfare check services guarantee that our support extends beyond emergencies, providing ongoing peace of mind and assistance when you need them the most. 


    Download the Free LifeGuardian App

    Download the LifeGuardian App to gain access to additional INS LifeGuard Ecosystem services, such as TeleHealth and the LifeGuardian Connect App. You can also convert your mobile phone into a mobile alarm and only pay for a low monthly monitoring fee. This app is available for free download via Google Play Store. 


    LifeGuardian Services Include TeleHealth Monitoring


    The results obtained from your personal device can be monitored either by family members or caregivers using the free TeleHealth service or by a registered nurse from INS LifeGuard using our professional TeleHealth Service. Telehealth services offer numerous benefits to seniors and individuals with chronic health conditions. These include: 

    • Better health results for patients with chronic conditions such as diabetes, hypertension, and heart failure.
    • Reduces travel costs and inconveniences associated with specialist visits
    • Improving access to care by enabling healthcare delivery from home
    • Help patients and healthcare providers communicate better

    Free LifeGuardian Connect App

    When connected, the LifeGuardian Connect app enables the families and caregivers of clients to easily check health status and location, read or modify information, and set alarms. Some other features may also include:

    • Easily view and access comprehensive reports including alarm history
    • Set Geofence alerts and location requests, and receive notifications
    • Set up tasks and reminders
    • Create rules to send alerts for personal activity monitoring
    • Monitor or set up vital sign alerts to detect or monitor medical issues early on

Hear From Our Clients

Find Out How INS LifeGuard Makes a Difference

An elderly man is smiling for the camera
An older man with a beard is smiling and looking at the camera.
An elderly woman with gray hair is smiling and looking at the camera.

More Client Feedback

quote

I wanted to express my heartfelt thanks to Bev and Taliah for their wonderful service and quick action the other night when my wife needed an ambulance. I was truly impressed with the level of care and professionalism they provided.

— Tony K.
quote

My daughter and I want to extend our sincere thanks to Belinda and Tim for their help overnight. The continuous callbacks to check on me were so comforting. They were both wonderful, and I am deeply grateful for their kindness.

— Beryl G.
quote

I want to thank everyone at INS for their assistance when my blood pressure dropped to 70 and I eventually needed several blood transfusions in the hospital. I'm not sure what would have happened if I hadn’t been wearing my pendant. I’m incredibly grateful for the service.

— Mr. B.
quote

I would like to thank and praise Rosie who looked after 2 calls for ambulances on Tuesday evening with me. Rosie definitely went above and beyond with her help, not only for the two residents but for me, who has no medical background!

— Angela, Village Manager
quote

I recently had a friend who was assisted by INS LifeGuard, and I just wanted to express my appreciation for the service they provided. The questions they asked were spot-on, and the kindness they showed was both relevant and reassuring.

— Marilyn
quote

I wanted to thank Kristie for her assistance this morning when I required an ambulance. They arrived promptly, and after experiencing a bout of vertigo, I’m already home and feeling much better. I’m very thankful for the care I received.

— Noeline E
quote

I want to thank John for his quick action in calling 000 when my grandson was in shock after losing his grandfather. I’m truly grateful for his patience and understanding during such a difficult time.

— Mrs. Lynette P
quote

I want to express my heartfelt thanks to Ben W for the help he provided in June when my husband was unwell. I’m happy to share that my husband is now home and recovering well.

— Ms. Laurie M
quote

I am very grateful to Abbey for the help she provided when I had a fall in June. Her support was truly appreciated.

— Elizabeth M
quote

I want to say a BIG THANK YOU to Robyn for saving my life recently when I had a stroke.

— Mrs. Pamela B
quote

I want to express my gratitude to INS for their speedy response and for the help of their nurse, who was most caring and arranged for an ambulance to convey me to the hospital, where I received the appropriate attention.

— Mr. Tom W
quote

I called to thank Rosie and the staff for calling an ambulance for my neighbor, Sally, when she fell. She is currently in the hospital and, unfortunately, broke her arm.

— Maree
quote

I want to thank the INS nurses for their quick action in getting me an ambulance in April. I underwent major surgery and spent three weeks in the hospital.

— Mr. David G
quote

I want to express my deepest gratitude to Nurse Belinda, who was there for me when I urgently needed an ambulance. Having this system in my home feels like having another person living with me—I no longer feel alone.

— Mrs. Morton
quote

I want to express my heartfelt thanks to Robyn for the assistance she provided me the night before last when I needed the ambulance. I was extremely impressed with the nurse, the INS service, and the quick response time of the ambulance.

– Yvonne L.
quote

I called to personally thank Roz for her help when I needed an ambulance. Your support was invaluable, and I’m truly grateful.

— Mrs. Jeannie A.
quote

I want to extend my heartfelt thanks to Tim for assisting me recently with my faulty smoke detector. Your help was much appreciated.

— Mrs. Cook
quote

I want to express my deep gratitude for all the support given to my mother over the last two years. A special thank you to Shay for being there during a very distressing time—it meant the world to me.

— Wonita
quote

A big thank you to Ben W for your assistance the other morning. I truly appreciated how you kept me updated on what was happening during the three hours I was on the floor. Your support made a challenging time much easier.

– Bill H
quote

I wanted to extend my heartfelt thanks to Kristie and Shay for their promptness and care yesterday. Your quick response and attention to detail made all the difference. Thank you so much!

– Mr. S and Mrs. P
quote

I want to thank John for helping me with my alarm last week when I was short of breath. I was transported to the hospital, where it was determined I had blood clots in my lungs. I feel very lucky to be alive, and I’m deeply thankful to all the INS staff who assisted me.

– Mrs. Long
quote

I want to express my deep gratitude to Ceara for calling the ambulance for my wife. Your quick thinking and excellent service made all the difference, and I cannot thank you enough.

— Allan T
quote

I would like to sincerely thank you for your service. It has saved my mother several times after falls at home while she was alone. Knowing that she had help if she needed it gave us great peace of mind.

quote

Hi Kimberley, I just want to say how much I appreciate your professionalism, care, and kindness since our first communication yesterday. You've been an absolute blessing, and I’m so thankful for how attentive and helpful you’ve been. I’m really looking forward to getting this installed for Dad.

— Natalie S.
quote

Huge thank you to Roz. I didn’t think I needed the alarm, but after using it twice now for falls, I’m very grateful.

— Robert M.
quote

Thank you so much, INS, for helping my husband last week when he was suffering from bad neuralgia. Your support meant the world to us, and we are very grateful.

— Mrs. Leonie R.
quote

Thanks to the INS staff for all the wonderful and caring work over the years since I have been in the village.

— Jillian

I just wanted to take a moment to thank INS for all the assistance they've provided me over the years. Your help has been truly appreciated.

— Judith B., Campbelltown
quote

I recently spoke with Ben M and was incredibly impressed by his politeness and knowledge about the equipment. I want to wish everyone at your company happiness and love during Christmas and the New Year. You are all lifesavers!

— Mr. Hanna
quote

I want to express my extreme happiness with INS and how they collaborated with emergency services to ensure a quick and pleasant outcome when I needed an ambulance on Saturday. I’m especially grateful to Ben W. for his care and efficiency—he’s wonderful!

— Mrs. Barbara H.
quote

I want to express my appreciation for the consistent and caring support I received from INS. Beverley and Shay responded promptly to my specific actions on file and even checked in with me to ensure I was okay. Thank you both for your dedication!

— Vanessa R.
quote

I would like to express my appreciation of the service supplied by INS.The questions they asked and the kindness they expressed were very relevant and assuring.

— Marilyn
quote

I want to thank Lisa for her assistance while I was shivering on the floor waiting for the ambulance. She kept me sane while I was waiting.

— Mrs. Connie H.
quote

Sandra and I wanted to express our appreciation for the great service and efforts from George when Sandra was unwell recently. Great job, George!

— Bruce
quote

Thank you for always being there and the friendly service you have always given [Mum]!

— Gwen R
quote

Thank you for the INS LifeGuard for my husband to use when I had to go out for an appointment sometimes, knowing he would be able to use the pendant if needed.

— Carole H
quote

I want to extend my deepest gratitude to Julie for the wonderful job she did when we had to call an ambulance for my husband last month.

— Mrs. Fox
quote

I wanted to thank Karen for the assistance she provided with my father overnight.

— Sam
quote

Thank you, INS, for taking such good care of my dad during his time of distress when he was struggling to breathe and feeling scared. Your help meant the world to us.

— Charles’ Daughter
quote

Awesome, thanks for your great customer service, Ash! You really helped me out with a resident’s device, and I appreciate it.

— Robyn
quote

I want to thank Kristie, Ben W, and Shay at INS for the thoughtful way they handled the alarm when my Mum needed help the other night. Your care and communication meant so much to us.

— A Client's Daughter
quote

I’d like to extend my gratitude to Ceara and Shay for the care they showed my mother last week after her fall. Their assistance meant the world to us.

— Mrs. Kathleen’s daughter

During a recent medical emergency, my husband and I were immensely reassured by the prompt and professional response from INS LifeGuard Service. Robyn, a team member at INS, provided calm and effective support, quickly notifying the ambulance team and offering assistance over the phone. The swift arrival of the Village Manager further strengthened our confidence in the emergency care system. Now that my husband is recovering, we remain deeply appreciative of the compassionate and efficient service. We are so grateful for the reliable and comprehensive support provided by INS.

— Mr. and Mrs. Davis

Your phone and wrist button made me feel safe and secure in my home when through illness I felt vulnerable. The fact that I knew that I only had to press a button to have someone on the other end talk to me and arrange an ambulance allowed me to stay independent for as long as possible.

— Barbara

During a recent medical emergency, my husband and I were immensely reassured by the prompt and professional response from INS LifeGuard Service. Robyn, a team member at INS, provided calm and effective support, quickly notifying the ambulance team and offering assistance over the phone. The swift arrival of the Village Manager further strengthened our confidence in the emergency care system. Now that my husband is recovering, we remain deeply appreciative of the compassionate and efficient service. We are so grateful for the reliable and comprehensive support provided by INS.

— Mr. and Mrs. Davis

Firstly, I would like to thank you for the consistent high-quality service you have provided to The Willows Residents during 2023. Your team responds with efficiency and kindness at all times and we value the attention and care given through all the calls we have made to you. THANK YOU!!!

Just wanted to say a huge THANK YOU for all your time and patience on the phone today Nicole. As a virgin INS user, I emailed you. You called me right away and were so patient and took the time to learn a little of what our village required from this system. You then patiently explained the functions of the portal, paying attention to the functions which [our village] would find helpful.

I just wish to say thank you to the INS staff member who assisted us, Alison. She was very calm and caring and made the effort to check in on the situation over the several hours the call was active. She helped alleviate some of my distress, and I hope that you can note this on her file or at least pass on my thanks to her once more.

— Retirement Village
John Doe's Image

I recently spoke with our resident, and she couldn’t praise you enough for the amazing care, compassion, and professionalism you provided her. I also want to extend my personal thanks for your help and the service you offer. I’m on the phone with your team many times a week, and I can add my compliments to this one.

— Village Staff Member

Thank you so much, INS, for all your assistance! I am Mrs. B’s daughter, and I wanted to express how grateful I am for everything. I believe in giving credit where it’s due, and everyone at INS was so helpful in swapping over and setting up my mother’s new alarm device. Your support has been invaluable.

— Margaret

I wanted to take a moment to express my deep gratitude for the exceptional service my wife and I received. Both of us had contracted Covid, and when my wife needed to be transported to the hospital, everything went off without a hitch—like a Swiss watch. I’m particularly thankful to John, who handled our alarm call with such professionalism. Thank you to everyone involved in providing us with such excellent care.

— Arthur T

On behalf of our independent living village I must pass on our sincere thanks as your team have been really impressive lately with responding to emergencies, especially regarding one of dear residents who required an ambulance yesterday whilst having lunch in our clubroom...response time was fantastic…..well done!

I want to thank two of your staff members who I spoke to recently. They were both so kind and understanding during what was an incredibly difficult time for us. Staff who are so caring, especially during such tough times, are truly a credit to any organisation. Thank you so much.

— Debra N.

I’m the manager of one of our new village sites, and I wanted to share some positive feedback with INS. The residents have been very complimentary of our team, especially the nurses who respond to the emergency alarms. They were lovely, and it’s clear we’re doing a great job. Well done, everyone!

Your phone and wrist button made me feel safe and secure in my home when through illness I felt vulnerable. The fact that I knew that I only had to press a button to have someone on the other end talk to me and arrange an ambulance allowed me to stay independent for as long as possible.

— Barbara

I want to extend my gratitude for your continued excellent service. My daughter shared that the old unit worked perfectly on Monday, helping secure an ambulance for Mum. The person from INS who assisted us was extremely calm and helpful. I thought you might appreciate this positive feedback.

a call centre nurse

Want to find out more about our personal alarms for seniors?

Speak to a member of our friendly team or request a call back.

Contact Us
Share by: