INS LifeGuard
All You Need To Know About Servicing and Maintenance of Medical and Emergency Response Equipment
INS LifeGuard • April 10, 2022
The INS Group has long been committed to providing cutting-edge solutions that make independent living easier, safer and more enjoyable. Our call centre is staffed by nurses and other healthcare professionals who are available 24/7 not just in an emergency but also to provide health advice and other complimenting services such as monitoring vital signs.
As the only nurse on call monitoring in Australia, INS LifeGuard monitors other providers’ equipment. By INS supplying technology and devices, our clients enjoy the convenience of a single point of contact for both the management of equipment and the monitoring.
Planned preventative schedules, replacements and changing batteries are directly linked to the effectiveness of the equipment being used and the quality of healthcare offered by INS LifeGuard’s nurses.
Testing your System
We recommend testing the system monthly on a day that’s easy to remember, e.g. the day of your birth, not only to ensure all is working well but also to become familiar with the system and acquainted with our friendly staff.
Servicing and Maintenance of Equipment
The ongoing operation, functionality and safety of devices supplied by INS are subject to and dependent on the end-user ensuring that the products are used, maintained and serviced in accordance with the manufacturer’s recommendations. In addition, most of our equipment uses internal batteries which, along with transmitters, must be replaced at recommended intervals.
The following service and maintenance timelines are recommended by The INS Group:
| EQUIPMENT | TIMEFRAME |
|---|---|
| Diallers (Including the SmartHome IPD, SmartCaller, SmartLink and Chiptech units) | These units should be serviced 3-yearly |
| Standard Pendants | Must be replaced every 3 to 5 years |
| Mia BT4 Transmitters | Battery can last up to 3.8 years, but we recommend replacing it every 2 years |
| Fall Sensors | Battery replaced every year |
| Call Points | Battery replaced every 2 to 5 years |
| Smoke Detectors (those with 9V batteries) | Battery replaced every year |
The above timelines are dependent on the number of activations. INS can provide either on-site or back-to-base service. Failure to follow safety rules and warnings can cause serious injury or even death.
Click to View or Download our Safety Information
For more information on our service and maintenance timelines for devices supplied by INS or if you need assistance, please contact us on 1800 636 040.
About
INS LifeGuard is the only 24/7 nurse on-call personal and medical monitoring in Australia. We provide monitoring technology for both in the home and on the go and can also monitor other provider's equipment. Our services are suitable for anyone wanting support to stay independent such as the elderly, those with medical conditions and disabilities plus enhancing safety and security for lone workers.
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INS LifeGuard is the only nurse on-call personal emergency response service in Australia. We have a commitment to healthcare innovation which includes personal alarms and medical alert solutions that make independence easier, safer and more enjoyable.
Our services support Seniors, Carers, Providers, NDIS Participants, Retirement Villages, DVA, Lone Workers and anyone that wants the security that help is a press of a button away.
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INS CareCall supplies and monitors emergency response equipment and services, including hardware manufactured by Chiptech, Smart-Caller, SmartLink, and the LifeGuard L-Series Diallers.
Monitoring of alarms is provided through INS LifeGuard's unique Emergency Response Centre, which is the only personal alarm response centre staffed by qualified nurses. This is an important distinction.
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PO Box 485 Unanderra NSW 2526 Australia
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