INS LifeGuardian® App New Developments

As one of the most established healthcare providers in Australia, INS LifeGuard has been delivering quality care through technology solutions since 1990.

One of the things that set us apart from the competition is our focus on customer service and innovation.

We understand that when it comes to health care, people want quality supports and services that would enable them to live their lives to the fullest. In addition, carers and providers want to be able to deliver the best possible care to their residents.

This is why we continuously work on improving our products and processes to ensure they are more available and accessible to everyone.

New Developments with the INS LifeGuardian® App

We are excited to announce important new developments with the INS LifeGuardian® app. The INS LifeGuardian® app is a unique offering that enables us to support those who want to live independent, active lives.

The INS LifeGuardian® app allows you to turn your smartphone into a mobile alarm for medical or safety-related emergencies. Pressing the HELP button on the app connects you to a nurse in our 24/7 Emergency Response Centre.

The app also comes with a wide range of other features including audio and video call capabilities, medication reminders, geofence alarms, vital sign recording and monitoring, and so much more - making it an indispensable tool for seniors, carers, and retirement villages.

INS LifeGuardian® App Existing Features

Currently, anyone can download the INS LifeGuardian® app and try it for free for one month. This means that users can send emergency alarms, record and monitor their vital signs, and enjoy the app’s many other features completely for FREE for one month. But once the trial period ends, users will no longer be able to use the app or any of its features unless they pay a monthly monitoring fee. That has changed.

INS LifeGuardian® App New Features

In an effort to make our care more accessible to all, we’ve decided to make many of the app’s features available even if users choose NOT to subscribe to our professional monitoring service.

Once the free trial expires, the emergency alarm button will be greyed out and the geofence alarm feature will also be disabled. If the user tries to use any paid features after the free trial, they will get a prompt that a subscription is required to use that feature.

Most of the other features will remain functional on the app – along with some exciting new ones that are currently still in development.

FEATURES available without a paid subscription will include:

Manager’s Portal integration to the app:

• Set up tasks, notifications, and reminders which appear on the app
• Broadcasts sent to one, a group, or all residents will appear in the mobile app
• Emergency evacuation alerts will sound via the mobile app
• Free TeleHealth service remains available (and with user permission, village staff can view/monitor the results)
• Concierge service (these can be set up to send the request to relevant village staff, external service providers, or INS LifeGuard)

Integration with the INS LifeGuardian Connect® app:

• Family and carers can monitor the Free TeleHealth Service (with user permission)
• Family and carers can make voice or video calls to users via the app

NEW features will soon be added:

• Ability for users to set up their own tasks and reminders from within the app
• Village can make voice or video calls to the resident from the Manager’s Portal
• Two-way communications (meaning residents can actually RESPOND to village notifications, broadcasts, concierge, maintenance and other messages)
• Residents will be able to communicate with other Residents within the Village (with their permission), through messages and calls, creating a unified village messaging system
• Options for integration into other village systems, such as maintenance, services etc.
• Billing for village management will be available via the Manager’s Portal, allowing for bulk purchases of INS LifeGuardian® app subscriptions, which they can then link to specific residents via the portal

Basically MOST features of the app (and many new ones) will still work after the free trial, EXCEPT for the emergency alarms and geofence alarms. Personal alarm monitoring can be enabled for a small monthly monitoring fee.

This is a big shift in how we’re making the app available, and we believe it will greatly increase the number of people who can benefit from it – especially those who live in retirement villages.

We are confident that this new scheme will help village managers who want to provide their residents with the best possible care and service, but may not have the budget to do so. It’s a cost-effective way to keep a village connected and its residents happy and safe.

If you have any questions about the INS LifeGuardian® app, please don’t hesitate to contact us.