INS LifeGuard
Round-the-Clock Call Support for Healthcare, Community Services, and Businesses
INS LifeGuard • April 25, 2025
In healthcare, aged care, and community support, client needs don’t pause when the office closes. That’s why INS LifeGuard operates a fully staffed, 24/7 Australian-based call centre, offering overflow and after-hours coverage, not by general call handlers, but by trained consultants and qualified nurses.
Whether you’re a medical practice, allied health group, aged care operator or support service, we’re here to ensure your clients and residents never experience a gap in care.
When Do You Need Our Services?
Our 24/7 call centre support is the perfect solution for:
- After-hours coverage — when your frontline team signs off for the day
- Weekends and public holidays — when your business or practice is closed
- Overflow support — during peak hours, unplanned absences or seasonal surges
- Welfare and wellness calls — including scheduled check-ins and urgent callbacks
- Emergency triage — when escalation requires clinical insight, not just admin scripting
We act as an extension of your team, offering professionalism and peace of mind.
How Our Service Works
Simple. Seamless. Clinically backed. Here’s how we support you:
- Flexible Integration – We answer overflow or full-service calls under your name or ours.
- Clinical-Level Support – All calls are triaged and handled by trained staff, including registered nurses.
- Complete Documentation – Case notes, recommendations, and escalation pathways are logged clearly.
- Technology That Works for You – We can integrate with your system or give you portal access to all reports.
- Consistent Service – We operate 24 hours a day, 365 days a year.
What Our Clients Say
"A quick review of the files this morning showed a few unordinary cases that came through yesterday. The consultants who took these overflow calls provided a high-quality service and clearly documented their recommendations. I want to extend my appreciation to the wider team — THANK YOU!!"
"Please pass on to the consultant [Bev] that took this triage that they have done a really good job. All details were accurately recorded, good first aid advice was provided and the triage was very well documented. Occupational violence calls are always difficult, and this one was done very well. EAP assistance was also advised, which is really good. Great work!"
This feedback reflects what sets INS LifeGuard apart: calm under pressure, strong documentation, and exceptional care.
Why Choose INS LifeGuard for Call Centre Services?
- Healthcare-trained consultants & registered nurses on call
- 100% Australian-based, fully accredited contact centre
- Seamless integration with your organisation’s processes
- Backed by our trusted emergency monitoring infrastructure
- Scalable support tailored to your volume and workflow
Whether you’re covering leave, expanding your care hours, or simply looking for a dependable partner, we’re here 24/7 with the reliability and professionalism you and your clients deserve.
Let’s Talk
Need overflow support or a trusted 24/7 partner to answer your calls?
Call 1800 636 040 or visit our website to learn more about our Australian call centre services.
About
INS LifeGuard is the only 24/7 nurse on-call personal and medical monitoring in Australia. We provide monitoring technology for both in the home and on the go and can also monitor other provider's equipment. Our services are suitable for anyone wanting support to stay independent such as the elderly, those with medical conditions and disabilities plus enhancing safety and security for lone workers.
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