INS LifeGuard
Best Personal Alarms for Retirement Villages and Aged Care Facilities
INS LifeGuard • December 14, 2021
The best personal alarm is the one that addresses the most common issues and concerns, such as accidental falls, medical incidents and wellbeing.
As well as ensuring the safety of your clients/residents at your independent living village or community care centre, the security alarm built into a retirement village home is the second biggest attraction for village residents when planning a move.
Personal alarms are devices that your elderly clients/residents can use to request help if they get into difficulty or need emergency assistance. Not only are personal alarms capable of ensuring the safety of the elderly people under your care, but these devices can also give their family members peace of mind that their loved ones are safe and secure.
These devices usually have an easily accessible emergency help button that when pressed will send an alert to a designated staff member or connect them to a 24/7 response team.
INS LifeGuard offers an emergency response centre that is staffed with highly qualified nurses and other health care professionals who can be contacted 24 hours a day and seven days a week. They're available to offer support and health advice that may not require ambulance to be called. Other features for ensuring safety include GPS capabilities for tracking and monitoring, 2-way voice contact in emergencies, free nurse/chat health info line, Telehealth services and activity monitoring, among many others.
Take a look at this feature comparison table for complete information about the features on which features you can get on each device.
Feature Comparison
| Feature | Product Image | Details | Product Link |
|---|---|---|---|
| LifeGuard SmartHome LGX |  |
- | Read More |
| LifeGuard SmartHome VCP |  |
(Budget Alarm) | Read More |
| SmartLink Medi Guardian MKII 4G |  |
- | Read More |
| Chiptech SEVEN LE |  |
- | Read More |
| INS LifeGuardian® Mobile App |  |
App is free to download | Read More |
| LifeGuard SmartTracker or SafetyWatch |  |
- | LifeGuard SmartTracker
SafetyWatch |
Coverage
| Feature | In-Home | Mobile / On-the-Go |
|---|---|---|
| LifeGuard SmartHome LGX |  |
- |
| LifeGuard SmartHome VCP | |
- |
| SmartLink Medi Guardian MKII 4G | |
- |
| Chiptech SEVEN LE | |
- |
| INS LifeGuardian® Mobile App | |
|
| LifeGuard SmartTracker or SafetyWatch | |
|
Australian Standards
| Feature | RCM (ACMA, EMC, etc.) | AS4607 (Medical Alarm Standard) |
|---|---|---|
| LifeGuard SmartHome LGX | |
|
| LifeGuard SmartHome VCP | Pending | (Does not have a physical button to cancel the alarm) |
| SmartLink Medi Guardian MKII 4G | |
|
| Chiptech SEVEN LE | |
|
| INS LifeGuardian® Mobile App | |
- |
| LifeGuard SmartTracker or SafetyWatch | (SmartTracker Only) |
- |
Device Features
| Feature | Battery Backup | Touch Screen | 4G-Enabled | WiFi-Enabled | WiFi/Ethernet for Alarm Delivery | WiFi/Ethernet for Voice Call Back on Alarm | Full I.P. | Bluetooth-Enabled | GPS-Enabled | Video calling available |
|---|---|---|---|---|---|---|---|---|---|---|
| LifeGuard SmartHome LGX | Up to 38 hrs+ | - | |
|
|
Future Planned (Requires VOIP upgrade option) |
- | (optional) |
- | - |
| LifeGuard SmartHome VCP | Up to 38 hrs+ | - | |
|
(WiFi) |
- | - | - | - | - |
| SmartLink Medi Guardian MKII 4G | Up to 38 hrs+ | - | |
- | - | - | - | - | - | |
| Chiptech SEVEN LE | Up to 38 hrs+ | - | Dual SIM |
|
(Ethernet) |
- | - | - | - | - |
| INS LifeGuardian® Mobile App | per mobile | |
|
|
(WiFi) |
(WiFi) |
|
|
|
|
| LifeGuard SmartTracker or SafetyWatch | Up to 24 hrs+ | (SafetyWatch Only) |
|
(SafetyWatch Only) |
- | - | - | - | |
- |
Compatible Equipment
| Feature | Standard Transmitter (Wrist/Neck) | Mia BT4 (Go Anywhere) Transmitter | Standard Wireless Call Point | VR Voice Activated Call Point | Fall Sensor | Smoke Detector (9V or 240V) | Internal Strobe Light (for 240V Smoke Detector) | Activity Sensors (PIR Beams, Pressure Mats, etc.) | Home Automation Devices | Door/Window Security Sensors | DECT Transmitters and Call Points |
|---|---|---|---|---|---|---|---|---|---|---|---|
| LifeGuard SmartHome LGX | |
|
|
|
|
|
|
|
(via ZigBee or Z-Wave Option) |
|
(optional) |
| LifeGuard SmartHome VCP | (F1) |
|
|
|
|
|
|
(F1) |
- | (F1) |
- |
| SmartLink Medi Guardian MKII 4G | |
- | |
- | |
|
|
|
- | |
- |
| Chiptech SEVEN LE | |
- | |
- | |
|
|
|
- | |
- |
| INS LifeGuardian® Mobile App | - | - | - | - | - | - | - | - | - | - | - |
| LifeGuard SmartTracker or SafetyWatch | - | - | - | - | In-Built | - | - | - | - | - | - |
Services and Features
| Feature | 24/7 Emergency Response | 2-Way Voice Contact in Emergencies | Free Nurse Chat / Health Info Line | Professional TeleHealth, Monthly Reviews by RN* | Free TeleHealth, Family/Carers Monitor Vital Signs | GPS Location Tracking | Geofence Alerts* | INS LifeGuardian Connect® App Compatible | Schedule Reminders e.g. Appointments & Medications | Voice Activation | Fall Detection and Prevention | Motor Vehicle Crash Detection | Vital Signs Monitoring | Remote Worker Services* | Activity Monitoring with AI* | Home Security Service* | Home Automation Service | Concierge Services* | 24/7 Help and Support |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| LifeGuard SmartHome LGX | |
|
|
Future Planned | Future Planned | - | - | |
|
- | - | - | - | - | - | (requires LifeGuard PIRs) |
(optional ZigBee, Z-Wave or BT) |
- | |
| LifeGuard SmartHome VCP | |
|
|
- | - | - | - | |
- | - | - | - | - | - | - | (requires LifeGuard F1 PIRs) |
- | - | |
| SmartLink Medi Guardian MKII 4G | |
|
|
- | - | - | - | - | - | - | - | - | - | - | - | (requires SmartLink PIRs) |
- | - | |
| Chiptech SEVEN LE | |
|
|
- | - | - | - | - | - | - | - | - | - | - | - | (requires Chiptech PIRs) |
- | - | |
| INS LifeGuardian® Mobile App | |
|
|
(Future Planned for Android users) |
|
|
|
|
|
|
(via compatible smart watches) |
(via compatible smart watches) |
(via Apple Watch) |
|
Future Planned for Android users | - | - | |
|
| LifeGuard SmartTracker or SafetyWatch | |
|
|
- | - | |
|
- | - | - | - | - | - | - | - | - | - | - | |
Device Management
| Feature | Compatible with Secure, Web-Based Manager's Portal | Over the air Updates | Device Remote Management | Emergency/Evacuation Alerts via Manager's Portal* | Device/s Push Notifications via Manager's Portal | Update Client Info On-Device | Update Client Info via Remote App | Update Client Info via Web Portals | Manager’s Portal Sitewide Device Status & Reports |
|---|---|---|---|---|---|---|---|---|---|
| LifeGuard SmartHome LGX | |
|
|
|
(audio only) |
- | |
|
|
| LifeGuard SmartHome VCP | (some features) |
|
- | - | - | - | |
|
|
| SmartLink Medi Guardian MKII 4G | (some features) |
|
|
(some features) |
- | - | |
|
|
| Chiptech SEVEN LE | (some features) |
|
|
- | - | - | |
|
|
| INS LifeGuardian® Mobile App | |
|
|
|
|
|
|
|
|
| LifeGuard SmartTracker or SafetyWatch | - | - | |
- | - | - | - | Future Planned | - |
Financing
| Feature | Subscription / Rental Plans Available |
|---|---|
| LifeGuard SmartHome LGX | |
| LifeGuard SmartHome VCP | |
| SmartLink Medi Guardian MKII 4G | |
| Chiptech SEVEN LE | |
| INS LifeGuardian® Mobile App | |
| LifeGuard SmartTracker or SafetyWatch | |
Warranty and Support
| Feature | 24/7 Technical Support | Comprehensive 1-Year Warranty |
|---|---|---|
| LifeGuard SmartHome LGX | |
|
| LifeGuard SmartHome VCP | |
|
| SmartLink Medi Guardian MKII 4G | |
|
| Chiptech SEVEN LE | |
|
| INS LifeGuardian® Mobile App | |
- |
| LifeGuard SmartTracker or SafetyWatch | |
|
*Optional add-on service †Dependent upon use.
LifeGuard SmartHome IPD and LGX peripheral transmitter devices, such as pendants, call points, and smoke detectors, are compatible with both devices. Options, features and hardware configurations are subject to change without notice and at the sole discretion of INS.
Find out more by calling 1800 636 040 or visiting our website here.
About
INS LifeGuard is the only 24/7 nurse on-call personal and medical monitoring in Australia. We provide monitoring technology for both in the home and on the go and can also monitor other provider's equipment. Our services are suitable for anyone wanting support to stay independent such as the elderly, those with medical conditions and disabilities plus enhancing safety and security for lone workers.
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INS LifeGuard is the only nurse on-call personal emergency response service in Australia. We have a commitment to healthcare innovation which includes personal alarms and medical alert solutions that make independence easier, safer and more enjoyable.
Our services support Seniors, Carers, Providers, NDIS Participants, Retirement Villages, DVA, Lone Workers and anyone that wants the security that help is a press of a button away.
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INS CareCall supplies and monitors emergency response equipment and services, including hardware manufactured by Chiptech, Smart-Caller, SmartLink, and the LifeGuard L-Series Diallers.
Monitoring of alarms is provided through INS LifeGuard's unique Emergency Response Centre, which is the only personal alarm response centre staffed by qualified nurses. This is an important distinction.
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