State Ambulance Services During Lockdown Highlights the Importance of INS LifeGuard Services

The Current State of Ambulance Services

Ambulance services around the country have been spread thin due to the increase in callout requests as a direct result of the Covid-19 pandemic.



The aim is to answer 90% of emergency service calls within five seconds. However, due to the increase in volumes, some people have had to wait up to 30 minutes to have their calls answered.

How the INS LifeGuard Service Helps

INS LifeGuard offers an emergency response centre that is staffed with highly qualified and experienced nurses who can be contacted 24 hours a day and seven days a week. They’re available to offer support and health advice that may not require an ambulance to get called out to your home.

Nurse assessment, medical history and other data can be shared with ambulance responders to facilitate an appropriate response.

One example was a woman who was suffering from complications after recent cancer surgery. She got in touch with one of the friendly nurses at INS LifeGuard, who assessed the situation. The nurse determined that the best person to help her was her specialist, which saved an ambulance being deployed and a call to emergency services.

Marg had a medical crisis two weeks ago, we want to say how grateful we are for how INS operators helped us, and we certainly know that the best way to reach the 000 emergency number is via INS – the ambulance arrived quickly and got her to St John of God’s E.D. for treatment. After two days things were back to normal, for which we are again most grateful. Then on Saturday (two days ago) an INS nurse rang to follow up on Marg’s recuperation – very caring and considerate.

Brian was very impressed with the attention he received when he required an ambo yesterday. He was very impressed with the care he received, especially from Val.

Audrey wanted to pass along her praise for the alarm on Sunday night when she fell – June handled the alarm she said she had been so scared and June reassured her and handled everything really well and she loved how she kept checking in on her while waiting for the ambulance and wanted to thank all the nurses for their good work.