Upgrade to the Most Innovative, Next Generation 4G SmartHome Medical Alarms, Personal Alarms and Telehealth Systems Available in Australia

As Australia gears up for the shutdown of its 3G network, we want to clear up some misinformation that may have affected our village customers. There’s been confusion about how this transition will impact the functionality of certain devices. Rest assured, the vast majority of our older diallers will be unaffected.

If your system does need upgrading, why should you choose INS LifeGuard?

Our Personal and Medical Alarms support individuals in living independently, providing essential assistance for those who live alone, are at risk of falls, or have conditions like dementia, epilepsy, disability, or chronic illness. We also cater to those recently discharged from the hospital, individuals considered vulnerable, and lone workers needing health and safety monitoring.

INS LifeGuard distinguishes itself with a healthcare-centered approach. Unlike many providers, our 24/7 Emergency Response Centre is staffed by registered nurses and healthcare professionals. This ensures that when an alarm is triggered, users receive expert, compassionate care tailored to their needs. Our responders medical expertise can be lifesaving, offering immediate, informed action—from advice to coordinating urgent medical assistance.



Stand Out Features

GPS tracking: enabling our nurses to locate users quickly during emergencies, even when they cannot communicate. 

Fall detection: automatically alerts our Emergency Response Centre when a fall occurs, ensuring a rapid response for older adults or those with mobility issues. 

Geofencing capabilities: provide added security for users with cognitive impairments who may wander. Carers or family members can set virtual boundaries, and if these are breached, an alert is triggered at the Emergency Response Centre and sent to designated contacts.

Carers app: Family and carers can also monitor devices, customise alerts, and receive notifications on falls, vital signs, battery levels, and more, ensuring peace of mind.

Expanding beyond emergency response, LifeGuard offers TeleHealth services for remote medical advice and vital sign monitoring, reducing the need for frequent doctor visits. Carers can monitor health data and intervene if necessary. Additionally, our medical Information and chatline connects users with nurses for medical advice or companionship, addressing both physical and emotional well-being.

Seniors Using Personal Alarms for In-Home Care

For seniors relying on personal alarms to maintain independence at home, INS LifeGuard’s personal alarm systems ensure peace of mind for users and their families, backed by a 24/7 Emergency Response Centre staffed by nurses and healthcare professionals. Those still on 3G can easily upgrade through our subscription rental plans, keeping them safe and connected.

Retirement Villages

Today’s village residents expect the very latest and best in-home technology available. Their families expect even more. They expect a duty of care and ease of communication. They want to know their loved ones are protected by the best technology available, and they want assurance that when their loved ones press the HELP button, they’re getting the best, most qualified response possible.

With over 30 years’ experience, and servicing more than 30,000 independent living units across Australia, we’ve evolved our SmartHome Ecosystem to include technology, features and services that can not only save lives and improve health outcomes but can also future-proof your village.

Our SmartHome Ecosystem can also provide extras such as:

• TeleHealth Services – free service, or professional monitoring and review by an RN
• Personal Communication Hub – providing residents with telephone and internet services, and audio/video calling with family via our free INS LifeGuardian Connect® app
• Home Automation & Security – automatically turn power points and lights on/off, or lock or unlock your doors; monitoring PIR beams and security cameras
• Virtual GP Consultations – schedule virtual face-to-face consultations with a GP*
• Complete Village Concierge Service – broadcast information, evacuation alerts, concierge services and fee management, update village procedures and protocols
• Mobile Alarm Systems – so residents can take their alarm with them wherever they go

Operators have to balance expectations with the realities of village management. Upgrading outdated 3G devices is a major expenditure, and requires immense planning.

If you currently have legacy diallers that don’t have 4G capabilities, INS can offer all-in-one subscription rental plans to upgrade to our latest 4G technologies, including the SmartHome V2 or SmartLink 4G on an easy, low-cost monthly fee with no upfront costs. Provide your residents with the very best 4G Medical Alarm Technology with Australia’s Premiere Emergency Response Service.

For a quote, call 1800 636 040 or use our Contact Form.



People with Disabilities or Chronic Illnesses

For those with disabilities or chronic illnesses who depend on monitoring and emergency support, INS LifeGuard’s systems ensure reliable, future-proof technology. Our 4G solutions enable fall detection, vital sign monitoring, and TeleHealth services. With 24/7 access to healthcare professionals, users can continue to receive the critical care they need after 3G is phased out.



Lone Workers

For lone workers using personal alarms for safety, the 3G shutdown could leave devices outdated. INS LifeGuard’s 4G-enabled mobile alarms offer robust GPS tracking, fall detection, and access to our 24/7 Emergency Response Centre. With these features, you can feel confident knowing help is always a button press away, ensuring safety wherever you are.

At INS LifeGuard, our personal alarm system connects you directly to professional nurses, ensuring independence and peace of mind knowing you are never alone in an emergency or managing your health and wellbeing. To learn more about how our products and services can help you or your loved ones live safely and independently, contact us today.



Important Update: 3G Network shutdown and Your LifeGuard Devices

As Australia prepares for the shutdown of the 3G network, we want to address some misinformation that may have reached some of our village customers. There has been some confusion regarding the functionality of certain devices after the 3G shutdown. Rest assured, the vast majority of our older diallers will be unaffected, and INS LifeGuard has been ahead of the curve in ensuring our systems remain future-proof.

In fact, INS was the first to market with 4G medical alarms and has been supporting 4G-enabled devices for many years. We consistently prioritise long-term reliability for our customers, ensuring that our devices adapt to the latest network developments.

Here is a summary of the devices we supply and how they will be affected by the 3G shutdown:

• SmartHome IPD V1 – Mixed impact. Most units will continue to function beyond the 3G shutdown, but it’s essential to contact INS to check whether or not yours will.
• SmartHome IPD V2 – No impact. This device will continue to function after the 3G network is shut down.
• SmartHome LGX – No impact. This device will continue to work as usual.
• SmartLink Guardian MKII – No impact. This device will remain fully operational.
• LifeGuard SmartTracker V1 – Impact. Unfortunately, older devices will not work after the 3G shutdown and will need to be replaced.
• LifeGuard SmartTracker V2 – Potential update needed. This device may require a software update, which we can handle remotely. Please contact INS before the 28th of October to ensure your device is up to date.
• LifeGuard SafetyWatch – Potential update needed. Like the SmartTracker V2, the SafetyWatch may need a remote software update. Contact us before the 28th of October.
• LifeGuard SmartWatch – Impact. This older device will no longer function after the 3G shutdown.

For any questions or concerns, please don’t hesitate to contact our support team. We are here to help you navigate this transition smoothly and ensure your devices remain operational. INS LifeGuard is committed to keeping your safety and peace of mind at the forefront of our services.

Contact INS today to verify your device’s status or schedule necessary updates before the 3G network shuts down.