INS LifeGuard
Monitored Personal Alarms for Home & Away
24/7 Personal Safety & Medical Alert Solutions for Seniors, Lone Workers, and More.
Australia's Premier Nurse Response Service
INS LifeGuard offers a range of monitored personal alarms for a wide variety of users, from seniors through to lone workers.
With features that include a 24/7 personal emergency button, two-way communication, and GPS location tracking, our personal alarms are among the best and most reliable in the industry.
Our Emergency Response Centre is staffed 24 hours a day, seven days a week by trained emergency responders who are also highly qualified and experienced healthcare professionals — including Registered and Enrolled Nurses. This unique combination means our team doesn’t just respond to emergencies — they can clinically assess, triage, and provide immediate medical advice. To our knowledge, no other company can make this claim.
How It Works?
INS LifeGuard personal alarms help people to live more independent, active lives knowing that a nurse is on call and help is available at the press of a button, 24 hours a day, seven days a week.
Step 1
Press the Button to Trigger an Alarm
In the event of an emergency, press the button on your personal alarm system. We can also supply a Fall Sensor that automatically triggers an alarm when a fall is detected.
Step 2
Communicate with our INS Nurse
An alarm is sent to a nurse in our emergency response centre, who has access to your personal details and medical history. The nurse will call out to you over a two-way speaker on your emergency unit. You need not be near the unit to be heard.
Step 3
Assistance Arranged
The nurse will assess the situation and send whatever help is required – whether that be your emergency contacts (family member, neighbour, or friend), or emergency services.
Step 4
Dispatched Help if Necessary
If the nurse is unable to make voice contact, an ambulance will be dispatched to your location. No matter what the situation, rest assured help is on the way.
Additional Care & Support Features
- 24/7 Medical & Emotional Support – We care for both your mental and physical well-being.
- TeleHealth -Vital signs can be recorded and monitored by family members or carers, or by our nurses through our professional Telehealth services.
- Welfare Checks – Peace of mind with post-hospital and regular welfare checks.
- Free iOS/Android Carer App - INS LifeGuardian Connect® allows family and carers to receive alerts for alarms and critical events.
- Client Portal – Update client and family information remotely.
- Managers Portal
– Access reports, manage services, and send alerts for independent living providers.
Our Personal Emergency Alarms
Give Yourself or a Loved One the Gift of Independence and Peace of Mind
INS LifeGuard offers a range of monitored personal alarm solutions so that you live independently with confidence. As the only nurse on-call personal emergency response service in Australia, INS LifeGuard also monitors other providers' equipment.
In-Home Options

LifeGuard SmartHome LGX
This compact, simple personal safety device comes with a waterproof transmitter that you can wear on your wrist and can be worn at all times, even when in the shower. The SmartHome LGX personal alarm system also comes with advanced telecare features, which make it an all-in-one wellness and personal safety solution that helps people live safely and independently.

SmartLink Medi Guardian MKII 4G
With its sleek, slimline design, the SmartLink Guardian can be installed just about anywhere. It comes with an interchangeable wrist or necklace transmitter which can be worn at all times, even in the shower or outside in the garden. The SmartLink personal alarm can also be supplied with additional transmitters, as well as call points that can be placed around the home as needed.

LifeGuard L-401
Perfect for those who do not have nbn™ in their area or adequate mobile coverage the LifeGuard L-401 Emergency Response PSTN Dialler allows for amazing quality two-way, hands-free voice communication. Extra transmitters can be supplied such as call points. Radio frequency range (433 MHz) is exceptional with personal transmitters having a frequency range of over 200 meters in open space.

INS LifeGuardian® App (Android & iOS)
This world-first innovative collaboration brings together the unparalleled expertise of Apple / Android technologies and the unmatched TeleHealth and Emergency Response services by INS LifeGuard, Australia's premier Nurse on Call provider.
The INS LifeGuardian® isn't just another app – it's your shield, offering an array of preventive and reactive features to ensure your safety.

LifeGuard SmartTracker
Do you prefer a more discreet type of mobile alarm? Or maybe you’re looking for a personal medical alarm with other features essential for independent living? It's all about peace of mind nowadays, so check out the LifeGuard SmartTracker. This mobile alarm system not only lets you send alerts with ease, but it also functions as a fall detector and allows you to set-up geofences and alerts.

LifeGuard SafetyWatch
This stylish personal safety watch is a personal medical alarm that allows you to send an alarm with your GPS location in case of a medical emergency. It supports 4G LTE connectivity and utilises up to 4 location technologies for maximum coverage. More than just a safety watch, this personal medical alarm also lets you monitor your heart rate, track your steps and more.
Who We Support
From personal alarms for the elderly through to support for carers and lone worker safety, INS LifeGuard provides safety and security for anyone who needs it.

Seniors
INS LifeGuard Personal Alarms and Nurse Call Systems help people to live more independent, active lives. We enable people to live with greater confidence, peace of mind and dignity in their own homes and away, knowing that qualified help is available at the press of a button, 24 hours a day, 7 days a week.

Carers
Confidence, reliability, and peace of mind are qualities that you deserve when you are in a caring role. The reasons why people access INS LifeGuard services and personal alarm systems vary from concerns about falling, to medication reminders or just wanting that sense of safety and security that comes from knowing that assistance is available 24/7 when its needed.

Providers
Are you an allied health care provider or NDIS provider? Our in-home and mobile alarm systems are suitable for anyone wishing to remain independent whilst knowing assistance is available at the press of a button. They are particularly beneficial for those living with a disability, dementia, epilepsy and more.

Retirement Villages
Residents in care groups, retirement villages and community care organisations expect the latest in in-home technology, and families expect a duty of care and ease of communication. INS LifeGuard offers the best imaginable genuine support services to your residents/clients and their families while future-proofing your village community for telecommunications and care management risk.

DVA Referrals
Are you a DVA veteran or DVA health care provider? Our in-home and mobile personal alarms are also available for DVA referrals, allowing our veterans to enjoy independent living. INS LifeGuard's highly qualified and experienced nurses on call 24/7 for gold and white DVA card holders.

NDIS Participants
INS LifeGuard is a registered National Disability Insurance Scheme (NDIS) Provider. We can provide emergency services in the event of a serious medical incident. We can also offer assistance for personal safety and security concerns, whether that means contacting your emergency contacts (a friend, carer or family member) — or summoning an ambulance, police or fire brigade.

Aged and High Care Facilities
INS LifeGuard can supply and install a comprehensive solution to aged care facilities, allowing on-site monitoring by your nursing staff using a hosted platform. With INS LifeGuard hosting the critical infrastructure you can have peace of mind knowing that any issues, updates and support can be easily provided by INS at any time.

Lone Workers
INS LifeGuard Mobile Emergency Response alarms enable workers to feel safe and more confident out and about, knowing that qualified help is available at the press of a button, 24 hours a day, 7 days a week. Our on-the-go personal mobile alarm solutions have built in GPS location tracking to ensure we’ll be able to find you in an emergency and send help — even if you are not able to respond.

Call Centre Solutions
INS LifeGuard offers a total solution to manage after-hours calls, inbound response call centre calls or provide an inbound contact centre 24/7. Small or medium-sized enterprises can benefit from a flexible tailored service that can evolve with your business. All calls will be answered in your company’s name.
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